Bravo Cadillac El Paso

My salesman, John Brooks, did a great job meeting my customer expectations and working to get me into my new Cadillac. He did a great job orienting me to the vehicle's features unfamiliar to me, introd customer expectations and working to get me into my new Cadillac. He did a great job orienting me to the vehicle's features unfamiliar to me, introduced me to my service tech, and successfully assisted in transferring my On-star subscription from my old to new car. I received very good value for my trade-in and a great interest rate. No five-stars as the dealership is under construction and it's still a very cumbersome and time-consuming process purchasing the vehicle. Still, the Bravo members I met were awesome and they continue to earn my business (3rd vehicle from Bravo). More

All of the technical support is outstanding and professional support is out of this Era 👏 professional support is out of this Era 👏 More

Service was quick & easy service advisor did not honor my free oil change as per my contract will not be taking my vehicle for service anymore free oil change as per my contract will not be taking my vehicle for service anymore More

Took my Escalade for the second time and hasn’t fixed the problem want me to take it back but time and ⛽️ is an issue problem want me to take it back but time and ⛽️ is an issue More

Great service and great communication from the service advisor, fast and quick service provided as well advisor, fast and quick service provided as well More

Dealer unfamiliar with other brands within GM. I have a Chevy Colorado. The service agent that treated me wasn’t even aware of the info screen in my instrument cluster. I was informed I needed to I have a Chevy Colorado. The service agent that treated me wasn’t even aware of the info screen in my instrument cluster. I was informed I needed to go to a Chevy dealer to have any problems diagnosed. Even the simple 15k service was inadequate. I came in with lower than recommended tire pressure. I left with the pressure unchanged, still low and unevenly so. Even after I made sure when I arrived that they had nitrogen for the tires (came that way from GM) because the last Chevy dealer did not have nitrogen. I had to go back to have the pressure adjusted. They put it to the recommend Cold Pressure. It was 104*F outside and I drove 25 minutes. Had to have them put in 3 pounds extra. Next morning the pressure was just right. I can understand the Cadillac only knowledge, but what else did they not check that is required for the 15k service? Air pressure is a simple one. And even then they did that wrong. More

Customer service was awesome from the greeter to the service person . Very very satisfied Thank you soo much ! service person . Very very satisfied Thank you soo much ! More

Good service, estimate was provided from the service technician along with some added service recommendations and all were completed in a timely manner. technician along with some added service recommendations and all were completed in a timely manner. More

The service was great they spent time on the oil change and inspection and the vehicle was even washed. and inspection and the vehicle was even washed. More

Because of Bravo, I will always look at Cadillac for my next car. Sales, service and body shop are awesome! next car. Sales, service and body shop are awesome! More