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Bravo Cadillac of Las Cruces
Las Cruces, NM
81 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 81 reviews
July 07, 2026
I have been using Bravo Cadillac since I moved here in 2018. Bonnie has been there service writer who te prefer to work with. She seems to understand our needs, and can explain her recommendations. HOW 2018. Bonnie has been there service writer who te prefer to work with. She seems to understand our needs, and can explain her recommendations. HOWEVER, she cannot tell the customer the status of our dealer provided extended warranty. As a result our dealer (you) provided warranty lapsed. Fortunately the service that we spent $1500 for would not have been affected. We used to deal with Marvin K Brown for many years. They kept track of the extended warranty . They were able to provide that information readily, at the service desk with out the writer having to call a 3d party. That means on their computer screen. So other than that annoyance your service center would have a 5 this visit. :-) More
by Patrik
Employees Worked With
Bonnie Armijo, Rebecca Parra
June 12, 2026
Bravo has made some changes in their service department all positive. Henry the new service manager is excellent he actually listens to his customers. And I was able to get Bonnie my previous service write all positive. Henry the new service manager is excellent he actually listens to his customers. And I was able to get Bonnie my previous service writer back If I leave a negative review for bad customer service I must leave a positive review for excellent service. It’s nice to be able to trust that my caddy will be taken such good care of. Also thanks to Juan my service technician. More
by roanokebarry
Employees Worked With
Ivan and Juan, Bonnie Armijo
November 19, 2025
Stay away far away new ownership has had a negative effect on the service department. New service mgr they don’t listen to the customer and perform service not asked for. Go to local mom and pop opera effect on the service department. New service mgr they don’t listen to the customer and perform service not asked for. Go to local mom and pop operations for service on your caddy’s. Barry Leslie Las Cruces NM More
by roanokebarry
Employees Worked With
Bonnie Armijo
September 23, 2025
Went in thinking we were not going to be able to finance a car and you were willing to work with us to get us in a brand new vehicle. We are ever grateful a car and you were willing to work with us to get us in a brand new vehicle. We are ever grateful More
by 1991.samm.2009
Employees Worked With
Jonathan Saucedo
April 27, 2025
Thought I was buying a trax when and signed contract put 1500 down told the vehicle was mine. Two weeks after purchase the bank messages me stating they have not received paperwork needed to finalize my loa 1500 down told the vehicle was mine. Two weeks after purchase the bank messages me stating they have not received paperwork needed to finalize my loan. Me confused because I thought this was already done. Messaged the finance guy where he told me if I didn’t go to my hometown to do registration I needed to bring them another 2500 so I worked hard to get this done as I live 25 hours away. He also demands my bank statement immediately so confused still and him being really rude like it’s my fault. I later get a text and they tell me I need to return the vehicle immediately. Be aware of these snakes they will lie to get you in and lead you on for weeks. The emotional toll it took on my family was intense. This is just the tip of what happened. More
by Jburden3145
Verified CustomerEmployees Worked With
Josh
