Brewster Ford

My Truck I have dealt with the folks at Brewster Ford for over ten years and have nothing but good things to say about the workmanship and family like service I have dealt with the folks at Brewster Ford for over ten years and have nothing but good things to say about the workmanship and family like service I get from Sarah, Kate, Monti ,Bill, Alex and Frank just to name a few .... my mechanic there is on point and always does a wonderful job.... taking your car or truck to one mechanic is like seeing your Doctor, he knows your history and how to take care of it ....... !! Ben More

Disappointed I purchased a 75,000 mile maintenance plan with my new Ford Escape a few years back and recently decided to switch to Brewster Ford for service mostly I purchased a 75,000 mile maintenance plan with my new Ford Escape a few years back and recently decided to switch to Brewster Ford for service mostly because it is closer to my house and also I only had a few service appointments left. My first attempt it was impossible reaching anybody in the service department on the phone so I scheduled online and they were very nice in person. The only issue is that they didn't attach my undercar shield and it fell off on my way home, when I drove back they said they would take care of it right away because no other customers were there, it took them 45 minutes reattach it which is basically putting in three rubber screws. I complained to service but nobody ever called me back. Even though this worried me, I decided to give them a second chance, this time it was easier reaching someone on the phone and they were nice enough to put my car back together but they tried charging me despite explaining to them that I had a service plan, it took a manager to void the charges and I was on my way. The last visit was the final service on my plan, it was easy making an appointment and they allowed me to pickup my car from the sales area because I couldn't pickup until after the service area closed on the Saturday. Again they tried charging me for service and it took the manager 15 minutes to void these charges. I wasn't very happy but still asked if he could take a look at my car because I was looking to trade it in (now that my service plan was done) the manager politely told me no and instead told me to go to kbb.com, he said use fair condition and that will be the ballpark. I explained my exterior has some dings and would appreciate it if someone could look at it and give me a trade in estimate since my car was 50 feet away, again he directed me to kbb.com. I tried one more time, I told him I was interested in trading in my car and buying a brand new one, he lit up and for a second I thought he was going to get up out of his chair, since he couldn't be bothered to help me without me mentioning a possible sale I just walked out. Later I heard scraping underneath my car and when I looked the undercar shield was hanging off. Again, I drive a Ford Escape and I brought my car to a Ford dealership for service yet they can't seem to figure out how to attach the undercar shield. If they can't figure out how to put my car back together than I am worried what else they did wrong under the hood. More

Pleasant Friendly service I recently brought in our company vehicle, a Ford Transit, for a tune-up and some replacement seat-belt parts. Everyone I interacted with at Brewster I recently brought in our company vehicle, a Ford Transit, for a tune-up and some replacement seat-belt parts. Everyone I interacted with at Brewster Ford was friendly and up front about everything I asked about. Great experience and will happily bring our van back here for future service More

A pleasant and honest buying experience I bought a 2017 Escape from here, and dealt with Peter and Landon. Both were completely transparent, low pressure, and pleasant to deal with. There I bought a 2017 Escape from here, and dealt with Peter and Landon. Both were completely transparent, low pressure, and pleasant to deal with. There were no surprises, no hard upsell, and delivered as promised. A wonderful surprising experience. Thanks guys! More

Change to "loaner" practice In a regular checkup I was told I had a slight leak in a head gasket, that the parts were on hand, the work would take about 2 hours (in addition to t In a regular checkup I was told I had a slight leak in a head gasket, that the parts were on hand, the work would take about 2 hours (in addition to the hour I'd waited for oil change, etc.) and cost over $275. I asked to reschedule when a loaner would be available. The Service Advisor said a loaner would cost $35/day. Previously they had been free (other than replacing any gas used). I pointed this out. She said free loaners were only available under warrantee or for expensive repairs. I suggested this was an expensive repair. She said no, it wasn't. She said Ford had changed some policy and that's why Volz no longer offered a free loaner. Being single, the availability of a loaner is an important part of why I choose a dealer. I'm about to buy a new car...now it may not be a Ford. More

30 min repair Went in for 30,000 mile service and asked them to check lug nuts because I got a flat and could not get the lug nuts off with the bar used to get nuts Went in for 30,000 mile service and asked them to check lug nuts because I got a flat and could not get the lug nuts off with the bar used to get nuts off that comes with the car. I had to get a repair shop come out to get the nuts off. They said the nuts were swelled. As I only ever had them work on my car the swelling would be a result of their work. Charged me $139+ tax for nuts and rescheduling to have nuts replaced for a 30min job. Arrived just before my appointment. They had me wait 1 hr and 45 minutes. Didn't even take truck in for hour and charged me extra labor time. Usually they are good but they have been declining more and more lately. New service manager has not improved service. More

The Best Experience Ever This dealership went above and beyond. We got the whole deal done, without any haggling in exactly one week. The salesmen Kevin Panepinto did such an This dealership went above and beyond. We got the whole deal done, without any haggling in exactly one week. The salesmen Kevin Panepinto did such an amazing job in getting us exactly what we wanted. The best dealer experience we've ever had!! More

Oil Change The service department was very knowledgeable and friendly when I came in for the oil change. They informed me of additional work they may need to be The service department was very knowledgeable and friendly when I came in for the oil change. They informed me of additional work they may need to be done in the near future. More

Leased car, fake diagnosis. I brought my leased explorer to brewster ford for an oil change. When I picked it up they said I need a part, they heard a clicking noise. I never hea I brought my leased explorer to brewster ford for an oil change. When I picked it up they said I need a part, they heard a clicking noise. I never heard anything but said okay since I already pay for any extras to be free in my lease. When I picked up my car it was written that "customer came in complaining of noise," no I didnt... they diagnosed my car for no reason to make money off the service from ford. I will not be going back to brewster ford for any reason. Very annoyed. More

Terrible customer service I was told that a ride to work (4 miles) would be provided upon dropping my car off in the morning when I made service appointment. I waited for an ho I was told that a ride to work (4 miles) would be provided upon dropping my car off in the morning when I made service appointment. I waited for an hour once I got there because I was then told they only provided shuttle service twice a week. I informed them that the breaks were screeching when stopping slowly and attributed it to break dust. I was getting tires rotated anyway and assumed they would check breaks and clean dust if present. Technician confirmed my suspicion of brake dust and office staff asked me if I would like them to clean it next time I came in. They looked at the dust and did nothing. Puzzling. Car was running rough over past week and I asked them to take a listen. Technician said it sounded "fine" when he started it and then took a quick ride up and down the street. He suggested that I leave it overnight. I had to pick up children and had to decline. I was charged $194 for oil change/tire rotation. They told me the added cost was an extra hour of labor. This is robbery. My last two service visits have gone poorly as well. I will not be returning. More