Brewster Ford

First Rate! This review comes long overdue! I suppose because I really wanted to take the time to write a proper and deserving review for Landon Johns, my sales This review comes long overdue! I suppose because I really wanted to take the time to write a proper and deserving review for Landon Johns, my sales consultant at Brewster Ford. I have been dealing with Landon for over 2 years now. He has assisted me with the leasing of 2 Ford Escapes, each time with pleasurable and affordable results. He’s an outstanding, caring & HONEST (yes I know, rare) sales person who I’m proud to now call my friend. Each time truly listening and meeting all my car needs. I first met Landon in 2012 shortly after Super Storm Sandy totaled my Ford Explorer. He was able to put me as ease, which is no easy task for a woman in search of a new car and provide me with all the applicable discounts and rebates due to my unfortunate circumstances, resulting in the lowest possible monthly payment imaginable for the 2013 Escape. At the end of my 2 year lease agreement, I drove 2 hours from Brooklyn to Brewster just to deal with him again. And once again he delivered a new 2015 Escape, with the same exceptional service and payments tailored to my needs. I’ve come to grips that I’m not an easy customer to deal with and I certainly had plenty of challenges for Landon, but he handled them all with ease and professionalism. I will continue to bring my business to him, and unquestionably refer all family and friends right his way. More

Very happy with Brewster Ford I worked with Larry to lease a 2014 Focus ST. We were able to get to a fair price, Larry was familiar with the car's features, and they detailed the I worked with Larry to lease a 2014 Focus ST. We were able to get to a fair price, Larry was familiar with the car's features, and they detailed the car prior to delivery for me. Larry even came in on his day off to get the deal done. I would definitely buy another car from them - Hopefully a 5.0 Mustang in a few years.... More

Excellent Experience at Brewster Ford Like many women, buying a new vehicle has never been an enjoyable undertaking. This time around I researched dealerships in my area and decided to gi Like many women, buying a new vehicle has never been an enjoyable undertaking. This time around I researched dealerships in my area and decided to give Brewster Ford a try based on the favorable reviews from other customers. I had the serendipitous good fortune of meeting Brad Stans who quickly dispelled any apprehension I felt in dealing with a car salesman. Brad listened to me, he answered my many questions, he addressed my concerns, he responded promptly to my emails and most importantly he helped me find a great vehicle that I am extremely happy with. It was an absolute pleasure to work with Brad Stans. He possesses exceptional customer service skills which he executes with perfect integrity. Throughout the entire process I never had a moment of uneasiness or misgiving regarding Brad, the finance department or Brewster Ford in general. I was treated with the utmost respect and never felt pressured in any way. Completely absent from this dealership are those scammer type salespeople that are so evident at other dealerships. I have no reservations recommending Brewster Ford to anyone looking for a great car buying experience. My sincere gratitude to my salesman Brad Stans, Pete in the finance department and all the other good people at Brewster Ford. And a big thank you to the Volz family for running a first-class business. More

xxxx on Earth Stay away from this place if you can make it to the next garage or nearest dealership. Danielle, the service MANAGER, is a xxxxx, hangs up on you when Stay away from this place if you can make it to the next garage or nearest dealership. Danielle, the service MANAGER, is a xxxxx, hangs up on you when she actually picks up the phone. (Like previous customers here have touched on, they do NOT call you.) They have had my car for 2 1/2 weeks working on it. They have had my car for 3 weeks to work on it and make minimum to no contact with me. Three seperate occasions they scheduled oil changes where I made them aware I'd be waiting. The last time I was waiting 45 minutes until I went in and found they hadn't TOUCHED my car. The other two were similar. Whether they're overscheduling or just don't know what they're doing it's still wrong. I can't express the physical sickness I feel talking about this dealership. Do yourself a favor if you need to buy a Ford buy at Colonial or somewhere else because it's worse than a headache. Oh and by the way, people should know most of the nice ratings look like they're from employees. An their employees beg customers to write reviews, my sales rep left and told me. More

Transmission replacement, check pulsing brake pedal I have my '08 Explorer back today after 32 days in the shop at Brewster Ford for a transmission replacement and to have them check a pulsing brake ped I have my '08 Explorer back today after 32 days in the shop at Brewster Ford for a transmission replacement and to have them check a pulsing brake pedal. First off, they will not call you...if you want to know the status of the repair to your car, you have to call them....repeatedly. I received my truck back yesterday and immediately noticed that the brake pedal was pulsing just the same as it did when I dropped it off, in spite of the fact that I had to remind George in the service department to check them almost every time I called in to check on the repair status. I just had the truck out now, exactly 28 hours after picking it up, to find that the transmission oil is leaking and the transmission that they "just replaced" is slipping and banging into gear between 3rd and 4th. To top it off, the front lower valence on the truck was hit while on their lot and has damage. I will be in there Monday morning....can't wait to see what the chance is of getting a loaner out of this wannabe service shop. This dealership is an absolute joke and really has no business calling themselves "certified" in any way. Seems they're only certified in one thing...taking your money. Do yourself a favor and stay away. More

Great Experience This was my first time buying a car from a dealership and Larry was awesome. He helped me every step of the way and got me exactly what I wanted. When This was my first time buying a car from a dealership and Larry was awesome. He helped me every step of the way and got me exactly what I wanted. When you go to Brewster Ford definitely ask for Larry. He is personable and down to earth I will absolutely be back. The nicest people who obviously enjoy what they do. I recommend Larry and Brewster Ford to anyone looking for a car. Amanda More

Best Car Buying Experience I had a great buying experience which is credited to Brad Stans. He was the only sales person I met at several dealers that understood and came up wit I had a great buying experience which is credited to Brad Stans. He was the only sales person I met at several dealers that understood and came up with solutions to my specific objectives. I would recommend him and this dealership to anyone looking to purchase a vehicle. More

I bought multiple Fords here and won't go anywhere else. Friendly service, great deals. Cars delivered when promised. What else do you need? Landon, Rick and Peter could not be any more accommodating or r Friendly service, great deals. Cars delivered when promised. What else do you need? Landon, Rick and Peter could not be any more accommodating or reasonable with the deals they made. More

Great service & experience My second time purchasing a vehicle from them and will not be my last. Great experience from start to finish. Landon was terrific. He kept me in the My second time purchasing a vehicle from them and will not be my last. Great experience from start to finish. Landon was terrific. He kept me in the loop every step of the way and sent me pictures of my vehicle once it was delivered to the dealership More

See Kevin Panepinto if you want a good buying experience I live close NYC, but chose to buy a new car (PB Focust ST) from Brewster Ford because of Kevin Panepinto. A) patience and answered my questions B) I live close NYC, but chose to buy a new car (PB Focust ST) from Brewster Ford because of Kevin Panepinto. A) patience and answered my questions B) he's a salesman, but understand not to be too pushy with dealer add ons like extended warranty, paint protection, etc. C) gets high marks for putting a detailed quote on paper, let me think about it without the pressure to put down a deposit right away, and no surprise changes at signing. Brewster is an easy train ride from NYC. Come for a pleasant small-town purchase experience. More