Brewster Ford

Never agian Brought car in that I had purchased from dealership because they inspected it with non-working brake lights. After two visits and waited almost 2 hour Brought car in that I had purchased from dealership because they inspected it with non-working brake lights. After two visits and waited almost 2 hours (I was promised work to be done in 30 min) car was finally done. Very unprofessional and un-organized service.i will not return again or recommend to anyone. More

Could of done better Brewster Ford Bought a used vehicle, at first I was optimistic of dealership as they seemed very friendly. Unfortunately I was offered a ridiculously low quote on m Bought a used vehicle, at first I was optimistic of dealership as they seemed very friendly. Unfortunately I was offered a ridiculously low quote on my trade in to start.. After some debate we did come to an agreement on trade in and price compensation for the vehicle I was purchasing that suited us both. Over the next few days it was not easy to get a hold of the sales rep I was dealing with in fact I was never kept up to date on statues of the purchase and I had to call several times. And to top it off after I left with car, two days later I was pulled over for having my brake lights out on a car I had just purchased! Mind you this car had just received a new inspection from Brewster Ford prior to the purchase.meaning I doubt they even looked over the car as brake lights are not only essential to passing a vehicle inspection but to even sell a car that is considered safe. Needless to say I'm glad I got the car and at a decent price but im not happy with the hassle I have to deal with traveling back to the dealership to get it properly fixed as this shouldn't even be an issue to begin with. More

First time customer - am liking this dealership alot so far! I recently went to see a used vehicle (2002 Ford Ranger) that the dealership had just taken in on trade. Kevin Panepinto couldn't have been nicer in I recently went to see a used vehicle (2002 Ford Ranger) that the dealership had just taken in on trade. Kevin Panepinto couldn't have been nicer in giving me every bit of information he knew about the vehicle, which was fairly considerable. I felt he was very honest in what he told me without sugar-coating things. After test driving I was undecided but was promised I'd get a full shop report the next business day. I left the dealership very surprised that I was never asked for any kind of down payment to hold the vehicle. Have bought alot of cars in my life, and this was a first. Sure enough the next day I did hear the shop report from Kevin. He told me that the truck needed ball joints (something I wouldn't have known on my own) and that the dealership was already replacing them. That and an oil change (which they also took care of) were all that they saw the truck really needed. All the while they said they'd have no problem if I wanted to take the truck somewhere for an independent inspection. I declined as live out of town and realized there would be a logistics problem, but felt good that Kevin had offered without my having to ask. So, at this point, the vibe I had with Kevin (which I assume reflects the dealership's) was very positive. I offered to come in again to chat more as I was still very interested and thought that's where face to face negotiations would be necessary if I wanted to close on the terms. Since I live and work out of town, Kevin said it really wasn't necessary, that we could cover that over the phone. So, after they had worked with me on the price that I wanted, I really had no problem saying yes! Regarding the paperwork on the sale, there were absolutely no surprises anywhere. No hidden fees, no gotcha's, no monkey business. Everything went exactly as I expected pretty much down to the penny. Kudo's to Brewster Ford! So, the other part of knowing a good dealer from a not so good one is whether they stand behind what they sell. I found a minor issue in the first week of driving that necessitated bringing the truck back (parking brake not engaging) and they got me right in the next day and took care of it for me. I also may or may not need a thermostat replaced but have already been assured that they'll take care of it for me. I don't expect a used vehicle to be perfect but my confidence in Brewster Ford is definitely reassured by this. Between my wife and I, am usually buying some kind of vehicle every two or three years. And now our 4 kids are all either already driving or very soon to be. I will be looking to do alot more business with Brewster Ford in the near future. They seem to be a rare gem amongst car dealers and definitely worth driving a few extra miles to visit! More

Excellent experience at Brewster Ford This was my first time buying a new car and it could not have been a better experience. Right from the get go, Landon and the other staff of Brewster This was my first time buying a new car and it could not have been a better experience. Right from the get go, Landon and the other staff of Brewster Ford were very helpful. I never felt pushed into making a deal and was informed every step of the way. There are a couple of standout things that made me really respect my experience. Firstly, the day after I committed to buying the car and was still going through the paperwork Landon was on his day off. This did not stop him from corresponding with me all day on important information and he worked with his fellow staff members who were at the dealership to get things done. Also, since I am a young adult and unfamiliar with signing contacts and proofing everything, Landon reminded me to read everything I was signing twice and to check all the fine print so that I would not make a mistake or become the victim of an oversight. Once the paperwork was taken care of my car was quickly prepped for me to drive it off the lot. Overall my experience with this dealer was great and my sales representative was on point! More

Landon was great!! I have just purchased a 2014 Ford Explorer Sport. There were dealerships closer to me, but I am glad that I dealt with Landon over at Brewster Ford. I have just purchased a 2014 Ford Explorer Sport. There were dealerships closer to me, but I am glad that I dealt with Landon over at Brewster Ford. Specifically: 1) He actually knew the technical details of the vehicle I was interested in. 2) He allowed me to test drive the car for as long as I needed with no pressure. This was an expensive car for a FORD ($50K) and I wanted to make sure I was completely comfortable before purchasing. 3) He knew about all the various rebates and promotions and helped me to attain them. This included X-Plan and Private Cash. Other dealers did not bother to disclose this information which saved me a few thousand dollars 4) Landon answered all of my numerous questions and always returned my calls. 5) Landon helped with the special offer and made sure the car came in quickly. Most customer service is poor today. Most sales people do not know their products and do not really care. Landon actually was useful in the purchase process and is a credit to the Ford brand. More

Brewster Ford-Customer Satisfaction Above All Else As a service based business we depend on our trucks to get the job done and Brewster Ford has always provided us with the best in quality, service and As a service based business we depend on our trucks to get the job done and Brewster Ford has always provided us with the best in quality, service and satisfaction. They truly are commited to the customers' needs and expend all efforts to not only provide the right vehicle at the right price but to establish a relationship for long term satisfaction. All you need is one visit and you'll see what i'm talking about. Stop in and give them an opportunity to serve you today. More

My experience buying a new car on my own! I am a 67 year old woman and for the first time in my life I ventured out to buy a new car by myself! I saw a car I liked online, Kevin called me I am a 67 year old woman and for the first time in my life I ventured out to buy a new car by myself! I saw a car I liked online, Kevin called me and we made an appointment. Kevin made me feel so comfortable and was very informative. He answered all my questions before I even asked! I feel I got a good deal, and my payments are exactly what I wanted,even with the extras I got. Kevin treated me like he would have treated his own Mom , right down to a big hug when the deal was done. Sincerely, Joanne Renda More

Amazing customer service and professionalism exhibited by Brad Stans! Brad - Courteous, professional, friendly, easy to deal with, helpful, patient, trustworthy, responsive, cooperative, THANK YOU BRAD! Brad Stans! Brad - Courteous, professional, friendly, easy to deal with, helpful, patient, trustworthy, responsive, cooperative, THANK YOU BRAD! More

I looked up the Ford Escape online and put in a request. I was called immediately by the saleman. He was informative and was helpful to me in making a decision to purchase the car. I switched dealerships I was called immediately by the saleman. He was informative and was helpful to me in making a decision to purchase the car. I switched dealerships and am very happy with the service I received. More

Not enough sales employees available at dealership, you always have to wait to speak with someone. Employees are not eager to help you. Seemed like everyone was too busy and you were bothering them. Ver always have to wait to speak with someone. Employees are not eager to help you. Seemed like everyone was too busy and you were bothering them. Very slow negotiations, it took hours to get down to the bottom line. Not willing to work with price. More