Brewster Ford

Oil Change The service department was very knowledgeable and friendly when I came in for the oil change. They informed me of additional work they may need to be The service department was very knowledgeable and friendly when I came in for the oil change. They informed me of additional work they may need to be done in the near future. More

Leased car, fake diagnosis. I brought my leased explorer to brewster ford for an oil change. When I picked it up they said I need a part, they heard a clicking noise. I never hea I brought my leased explorer to brewster ford for an oil change. When I picked it up they said I need a part, they heard a clicking noise. I never heard anything but said okay since I already pay for any extras to be free in my lease. When I picked up my car it was written that "customer came in complaining of noise," no I didnt... they diagnosed my car for no reason to make money off the service from ford. I will not be going back to brewster ford for any reason. Very annoyed. More

Terrible customer service I was told that a ride to work (4 miles) would be provided upon dropping my car off in the morning when I made service appointment. I waited for an ho I was told that a ride to work (4 miles) would be provided upon dropping my car off in the morning when I made service appointment. I waited for an hour once I got there because I was then told they only provided shuttle service twice a week. I informed them that the breaks were screeching when stopping slowly and attributed it to break dust. I was getting tires rotated anyway and assumed they would check breaks and clean dust if present. Technician confirmed my suspicion of brake dust and office staff asked me if I would like them to clean it next time I came in. They looked at the dust and did nothing. Puzzling. Car was running rough over past week and I asked them to take a listen. Technician said it sounded "fine" when he started it and then took a quick ride up and down the street. He suggested that I leave it overnight. I had to pick up children and had to decline. I was charged $194 for oil change/tire rotation. They told me the added cost was an extra hour of labor. This is robbery. My last two service visits have gone poorly as well. I will not be returning. More

Poor Service I wanted to have backup sensors put into my F150. Colonial Ford told me it couldn't be done Brewster Ford gave me an estimate of $1700. I told the s I wanted to have backup sensors put into my F150. Colonial Ford told me it couldn't be done Brewster Ford gave me an estimate of $1700. I told the service advsior that Colonial said it couldn't be done and her tech said that it could. I took the truck in and had to get a rental. I was told the next day that the job couldn't be done and that I would have to pick up the truck and that i would be charged for the service. I wasn't happy about being charged and talked to the person in charge who told me that they needed to be compensated for their time. He reduced the amount to $150. I agreed that I would pay. When I went to pick the truck up the drivers seat was back as far as it could go. The tech had done this to get under the dash. Somehow the rails on the seat were now bent and the seat would not move. Now they want $600 to fix a seat they broke. Well this is getting silly. After disputing this they now reduce it to $270. The service charge, the car rental, the seat fixed and I am about at $450 with countless hours at the dealership for nothing. Should have listened to Colonial. By the way, the people are very nice and courteous, no complaints about that. They simply don't have their act together. I would look elsewhere for service. More

Had a awsome time Been looking for a truck for months ended up finding a used 05 f350 desiel which I fell In love with brad my sales rep took me right in showed me the Been looking for a truck for months ended up finding a used 05 f350 desiel which I fell In love with brad my sales rep took me right in showed me the truck and went from there. Could of not asked for a better sales guy brad took care of every thing for me and got me every thing I could ask for the truck and off I went..could not ask for a better dealership and a better sales rep thank to Brad and the whole crew and Brewster ford. More

Just bought 2015 Mustang GT convertible This is the 6th vehicle I bought at Brewster Ford and I wouldn't buy anywhere else. They treat me as a loyal customer, something that can't be said f This is the 6th vehicle I bought at Brewster Ford and I wouldn't buy anywhere else. They treat me as a loyal customer, something that can't be said for my former Porsche dealer, but that's another rating. Excellent sales staff, excellent management excellent service staff. I give them my highest rating possible. More

awesome experience ! I recently purchased a 2014 mustang convertible which was my dream car for many years . I didn't even know if it was going to be a possible transactio I recently purchased a 2014 mustang convertible which was my dream car for many years . I didn't even know if it was going to be a possible transaction that day but Brad made it happen, not to mention at an awesome and affordable price as well. I found the vehicle listed online, called and spoke to salesman Brad on the phone who was able to show me the car within that same hour. Needless to say after a very easy and efficient transaction, I walked out of Brewster ford a few hours later with the vehicle as my own ! Brad was awesome , I would HIGHLY recommend anyone headed to Brewster ford to go see him. He answered every question I had and made the impossible seem possible that day! He was friendly and extremely knowledgable in answering all questions I had about the car. More

Amazing Great local dealership. Very helpful and fast when interested in purchasing a car. Always available to answer any questions and closed deal quickly. I Great local dealership. Very helpful and fast when interested in purchasing a car. Always available to answer any questions and closed deal quickly. I would recommenced them to anyone. More

Sales: New My experience at Brewster ford was a very pleasant one. Kevin Panepinto found the car I wanted and was very patient answering all my question. On the My experience at Brewster ford was a very pleasant one. Kevin Panepinto found the car I wanted and was very patient answering all my question. On the day of pickup he spent a lot of time explaining how all the new technology works which was very much appreciated. Kevin is both very knowledgeable and very professional and made getting a new car a pleasant experience. Kevin is a great asset to Brewster Ford. More

escape Brad made the decision of buying vs. leasing - quick and painless. He was knowledgable and explained the pros and cons of each option. Very Satisif Brad made the decision of buying vs. leasing - quick and painless. He was knowledgable and explained the pros and cons of each option. Very Satisified. More