Brewster Ford - Service Center

Happy since 1989 I've been a customer since 1989 (that's 2 Probes and Focus wagon ago). Overall I've been very pleased with the dealership and its service. The only I've been a customer since 1989 (that's 2 Probes and Focus wagon ago). Overall I've been very pleased with the dealership and its service. The only reason I'd consider changing is that Ford does not make the type of car I'm looking for, a stick-shift station wagon, comparable to what I currently have. More

Service dept They said 3time is a charme? F150. Under warranty 1call. Window goes up down by itself Dealer says. Is your plug and play lights you installed n They said 3time is a charme? F150. Under warranty 1call. Window goes up down by itself Dealer says. Is your plug and play lights you installed not our fault so they won't do crap Problem driver door window switches control board I pay for it 2call. Driver side mirror blinker stays lit 24/7 Dealer says. Is your lights not our problem Problem found. Short in door harness I pay for it 3rd call. Can you check my brakes Dealer. Rear pads need replacing 2mm left $500 I say not yet I go to a better place. They tell me you got 10mm left on all 4. You don't need it Mind you truck is under warranty. But dealer won't do crap about it. Don't give a xxxx about you or your truck UNDERSTAND FORD OF NORTH AMERICA ????? Do something about it NOW Answer back have the decency to reach out to your customers how about it???? More

Confidence I'm a senior citizen who relies of Ford maintenance to keep my car in good condition. Have always been happy with the service. Jessica was very inf I'm a senior citizen who relies of Ford maintenance to keep my car in good condition. Have always been happy with the service. Jessica was very informative in asking and telling me what my car needs. More

The "Spark" is back in my Van's Spark plugs! I recently needed the spark plugs changes on my 2003 van. I only had time on a Saturday morning to get it done. Brewster Ford accomplished the job i I recently needed the spark plugs changes on my 2003 van. I only had time on a Saturday morning to get it done. Brewster Ford accomplished the job in record time and my van is purring like a kitten again! Always a pleasure to work with the staff at Brewster Ford - their timely in their work, efficient in their execution and friendly on top of that. Highly recommend this service department! More

Service Kate, Sarah always great have been a Brewster ford customer for years love the service department. Always friendly wi fi is great will always buy my Kate, Sarah always great have been a Brewster ford customer for years love the service department. Always friendly wi fi is great will always buy my fords at Brewster More

My Truck I have dealt with the folks at Brewster Ford for over ten years and have nothing but good things to say about the workmanship and family like service I have dealt with the folks at Brewster Ford for over ten years and have nothing but good things to say about the workmanship and family like service I get from Sarah, Kate, Monti ,Bill, Alex and Frank just to name a few .... my mechanic there is on point and always does a wonderful job.... taking your car or truck to one mechanic is like seeing your Doctor, he knows your history and how to take care of it ....... !! Ben More

Disappointed I purchased a 75,000 mile maintenance plan with my new Ford Escape a few years back and recently decided to switch to Brewster Ford for service mostly I purchased a 75,000 mile maintenance plan with my new Ford Escape a few years back and recently decided to switch to Brewster Ford for service mostly because it is closer to my house and also I only had a few service appointments left. My first attempt it was impossible reaching anybody in the service department on the phone so I scheduled online and they were very nice in person. The only issue is that they didn't attach my undercar shield and it fell off on my way home, when I drove back they said they would take care of it right away because no other customers were there, it took them 45 minutes reattach it which is basically putting in three rubber screws. I complained to service but nobody ever called me back. Even though this worried me, I decided to give them a second chance, this time it was easier reaching someone on the phone and they were nice enough to put my car back together but they tried charging me despite explaining to them that I had a service plan, it took a manager to void the charges and I was on my way. The last visit was the final service on my plan, it was easy making an appointment and they allowed me to pickup my car from the sales area because I couldn't pickup until after the service area closed on the Saturday. Again they tried charging me for service and it took the manager 15 minutes to void these charges. I wasn't very happy but still asked if he could take a look at my car because I was looking to trade it in (now that my service plan was done) the manager politely told me no and instead told me to go to kbb.com, he said use fair condition and that will be the ballpark. I explained my exterior has some dings and would appreciate it if someone could look at it and give me a trade in estimate since my car was 50 feet away, again he directed me to kbb.com. I tried one more time, I told him I was interested in trading in my car and buying a brand new one, he lit up and for a second I thought he was going to get up out of his chair, since he couldn't be bothered to help me without me mentioning a possible sale I just walked out. Later I heard scraping underneath my car and when I looked the undercar shield was hanging off. Again, I drive a Ford Escape and I brought my car to a Ford dealership for service yet they can't seem to figure out how to attach the undercar shield. If they can't figure out how to put my car back together than I am worried what else they did wrong under the hood. More

Pleasant Friendly service I recently brought in our company vehicle, a Ford Transit, for a tune-up and some replacement seat-belt parts. Everyone I interacted with at Brewster I recently brought in our company vehicle, a Ford Transit, for a tune-up and some replacement seat-belt parts. Everyone I interacted with at Brewster Ford was friendly and up front about everything I asked about. Great experience and will happily bring our van back here for future service More

Change to "loaner" practice In a regular checkup I was told I had a slight leak in a head gasket, that the parts were on hand, the work would take about 2 hours (in addition to t In a regular checkup I was told I had a slight leak in a head gasket, that the parts were on hand, the work would take about 2 hours (in addition to the hour I'd waited for oil change, etc.) and cost over $275. I asked to reschedule when a loaner would be available. The Service Advisor said a loaner would cost $35/day. Previously they had been free (other than replacing any gas used). I pointed this out. She said free loaners were only available under warrantee or for expensive repairs. I suggested this was an expensive repair. She said no, it wasn't. She said Ford had changed some policy and that's why Volz no longer offered a free loaner. Being single, the availability of a loaner is an important part of why I choose a dealer. I'm about to buy a new car...now it may not be a Ford. More

30 min repair Went in for 30,000 mile service and asked them to check lug nuts because I got a flat and could not get the lug nuts off with the bar used to get nuts Went in for 30,000 mile service and asked them to check lug nuts because I got a flat and could not get the lug nuts off with the bar used to get nuts off that comes with the car. I had to get a repair shop come out to get the nuts off. They said the nuts were swelled. As I only ever had them work on my car the swelling would be a result of their work. Charged me $139+ tax for nuts and rescheduling to have nuts replaced for a 30min job. Arrived just before my appointment. They had me wait 1 hr and 45 minutes. Didn't even take truck in for hour and charged me extra labor time. Usually they are good but they have been declining more and more lately. New service manager has not improved service. More