Brian Hoskins Ford

Mike Ciarlone negotiated the deal with me over the phone because I live over an hour away and they had the specific vehicle that I wanted. We settled on a figure for the purchase vehicle and my trade and wh because I live over an hour away and they had the specific vehicle that I wanted. We settled on a figure for the purchase vehicle and my trade and when I came in there was no b.s.. Everything was simple and went smoothly. I have a lot of experience purchasing vehicles and I must admit, this has been by far the best one. I live within walking distance of a Ford dealership however I will be traveling an hour to Coatesville to see Mike for my next purchase. More

Mike was very helpful I would like to thank him for all the work he put on to get me the perfect car and he did I drove off the lot in a mustang gt and I would tell everyone I know to go to mike he's a gre the work he put on to get me the perfect car and he did I drove off the lot in a mustang gt and I would tell everyone I know to go to mike he's a great guy really knows customer service thanks mike More

Went in to buy a used BMW 135i I saw on their website, and when I first came in I was greeted by a salesman named Roger. We went outside and checked out the car, and was even kind enough to let me bring t and when I first came in I was greeted by a salesman named Roger. We went outside and checked out the car, and was even kind enough to let me bring the car into the service bay to check it out since it had gotten dark out. Roger was friendly and helpful in answering my questions and was overall a great guy. Then when it came time for the business, we sat down, he had my trade appraised, and we began the negotiation. Them knowing I came from a distance to buy the car, they low balled the crap out of me. I told Roger that these figures were laughable, and presented a counter offer with the intentions of speaking to the manager since obviously it was not him who presented feces on the paper in front of me. Then this is when the experience went down like the Hindenburg, right when I was greeted by this smug guy named Joe DeMarino. When Joe first approached me he wouldn't even sit down because he thought it was "a waste of time." I had to kindly ask him multiple times just to sit down so we could begin a negotiation, and when going over the figures, he'd bring his price down by a few hundred, and expect me to move up a few thousand. He was basically asking me to tell him that I was willing to pay six grand over price for it. I told him it was absolutely ridiculous and that he couldn't possibly manage to broker a deal like this. He said that there was nothing left to talk about and stood up and walked back to his desk without returning with my keys, making me sit there for a good five minutes before I got up myself to go to him and retrieve my keys. During this time, I also found out he was trying to run me several thousand OVER book for the 135i! I would say all of this is shocking to me, but it definitely explained why I was the only customer in the dealership; maybe they were trying to make rent off that sale? I'm sitting here a month later writing this review because I saw the price drop online by a few thousand, and I thought hey that's funny... didn't Joe say that somebody would buy it the next week? The funniest part of it all was that I was willing to spend a few grand, cash/finance/whatever I wanted the xxxx car, but even as it sits there, I'd rather walk to work than listen to that guy try and run train on me again. Absolutely horrible experience from him, but Roger was a great guy. Would not recommend to anyone. More

This is my second car purchased from Brian Hoskins Ford. Once again I was utterly impressed with the entire sales process from start to finish. Matt Lutter was my salesmen who was very friendly and profess Once again I was utterly impressed with the entire sales process from start to finish. Matt Lutter was my salesmen who was very friendly and professional. Matt answered all my questions in a timely manner and communicated very well during the trade in and purchase process. He provided me the utmost customer service! Thanks again to the entire Brian Hoskins Ford staff! More

All of the staff was very friendly. I would definitely recommend people to buy a car there and will be back in the future for my next car. recommend people to buy a car there and will be back in the future for my next car. More

I’ve been looking for a quality used pickup truck for some time, and had been monitoring the internet for one. I found a used Toyota Tundra at Brian Hoskins Ford. I took a ride down after work one nigh some time, and had been monitoring the internet for one. I found a used Toyota Tundra at Brian Hoskins Ford. I took a ride down after work one night, and was greeted promptly by Matt Lutter at the door. He grabbed the keys, put a plate on the car and sent me on my way (didn’t ride with me either, which I appreciated). During my test drive they evaluated my trade, and when I returned, we sat down and had a brief conversation. Joe DeMarino (used car manager) joined the conversation as well. I left the dealership that night (about one hour of my time) to stop and think. No pressure at all from Matt or Joe. The next afternoon, Matt and I “horse traded” through a couple of calls and nailed the deal down. I arrived at the dealer at 4:15 and left at 4:45 with my new truck. Scott Shandler, their finance manager, had all the paper work started when I got there. All in all, this was the best experience I’ve ever had buying a car. I made the deal as lucrative as possible for the dealership by trading my car, financing through them (at a small premium over what my bank offered) and buying a warranty. They responded with a very aggressive final price. I highly recommend them. More

I had a great experience with my lease trade in and new vehicle lease. Mike Ciarlone (and all the staff at Brian Hoskins) were very friendly, knowledgeable, experienced and humorous throughout my visit. It vehicle lease. Mike Ciarlone (and all the staff at Brian Hoskins) were very friendly, knowledgeable, experienced and humorous throughout my visit. It was a great, non stressful experience. I love the casual, no pressure atmosphere. I am a very satisfied customer. I will definitely refer to friends and family. More

For the rest of my life I will choose Brian Hoskins Ford for my automotive needs. Not only were their prices very competitive, their selection was the best around. The real reason, however, to buy a car fr for my automotive needs. Not only were their prices very competitive, their selection was the best around. The real reason, however, to buy a car from this dealership is their customer service. The staff at Hoskins was extremely knowledgeable and accommodating. They took the time to listen to what I was looking for and then showed me options to meet my needs. It truly felt as if I was dealing with someone I had known my whole life. They made the stressful task of buying a car stress free. More

I've probably owned 30 cars and no Fords since a '74 LTD. I'd spent a few months this past summer researching new vehicles and thought I'd narrowed it down to the usual culprits... Lexus, Audi, Cadi '74 LTD. I'd spent a few months this past summer researching new vehicles and thought I'd narrowed it down to the usual culprits... Lexus, Audi, Cadillac but then stumbled upon the new Fusion which I'd previously dismissed along with similar Chevy / Dodge / Nissan / Hyundai offerings. The Fusion was quickly gaining my interest based on lots of web reviews so I decided to contact Mike at Brian Hoskins via the internet for a test drive. I've found Mike to be pleasant and knowledgeable and I had a great test drive and several follow up visits with him. I finally decided to purchase a Fusion because I really liked it, but I bought it at Hoskins because of the people that work there. I got it for a price I was after, in the color/options I wanted, and they even brought in from out of state quickly on short notice. Through the entire process Mike was always offering alternatives without being pushy, so if I'd overlooked something it was almost certainly brought to my attention so I could make the best decision possible. He also spent several hours of his time going over all of the technology in the Fusion which really helped me through the learning curve today's cars are bringing to market. Since the sale a few months ago I've also found the service department to be just as friendly and up front as one could hope for and I was in/out quickly. I highly recommend contacting Mike if you have any interest in a Ford! More

Went in looking to buy a new car on Black Friday. We ended up buying a new car for myself and after talking over some details we bought a new car for my daughter the next day ! The process was easy and ended up buying a new car for myself and after talking over some details we bought a new car for my daughter the next day ! The process was easy and painless ! More