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Brickell Buick & GMC - Service Center

Miami, FL

4.4
1,445 Reviews

1,445 Reviews of Brickell Buick & GMC - Service Center

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August 31, 2021

Best service ever in my life the best dealer in my town professional the manager Yonatan excelente all him said is true noting fake the best More

by jimenezlin71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Sep 02, 2021 -

Brickell Buick & GMC responded

Dear Valued Customer I would like to personally Thank you so much again for your feedback! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

August 30, 2021

Really good costumer service. It only took 1 hour. They took care of me with Uber services while my car was getting fixed. Nice people and quick. More

by nathyworkouts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Delgado
Sep 02, 2021 -

Brickell Buick & GMC responded

Dear Nathy It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

August 26, 2021

This dealership have gave me the best work ever I would recommend anyone to this service dealership they do good and quality work add Rangers no one better More

by VERNONDAVIS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Sep 02, 2021 -

Brickell Buick & GMC responded

Dear Mr. Vernon Mccray It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

August 25, 2021

Wonderful service! I believe the man that helped was Jose, he was great and extremely helpful! Would definitely recommend the location. Thank you, will be returning More

by laradiez97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Delgado
Sep 02, 2021 -

Brickell Buick & GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jose here at Brickell Buick & GMC! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 24, 2021

Jonathan is great. Assisted with explaining the needed services and set the correct time expectations as well as next services which will be coming up. More

by CRIADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Sep 02, 2021 -

Brickell Buick & GMC responded

Dear Customer It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

August 24, 2021

The dealership provide excellent customer service. My first time at the dealership they went above and beyond to make sure I was satisfy. keep up the good work. More

by blackdaddy998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Sep 02, 2021 -

Brickell Buick & GMC responded

Dear Customer It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

August 21, 2021

I took my car for service and inspection, they didn’t even checked the tire pressure!!! I asked them to check the charging system and didn’t do it. The day after I picked my car it broke exactly from More

by ruizcornejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Delgado
Aug 21, 2021 -

Brickell Buick & GMC responded

Dear Mr. Cornejo Thank you for accepting my call today, and we gladly appreciate your opinion, please do not hesitate to contact me personally in the case is needed. Thank you so much again for your feedback! We hope you have a great day! Warmest regards Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

August 17, 2021

Super organized. They answer the phone. Only place to go for GMC service. They stick to their schedule and complete work in a timely manner. More

by TOMMYAKJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Aug 18, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 17, 2021

Great service but prices were double what I could of done somewhere else. Front brakes Buick $450 Tire Kingdom $235. To replace a hose for the air conditioner, it cost me over $1,000. The hose costs only $60 More

by JOHNBIRVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
Aug 18, 2021 -

Brickell Buick & GMC responded

Dear Mr. Birvin, Thank you for posting your concern and brining this to my attention. I requested that our Service Manager (Onix) pull your repair order and we reviewed to find that there was done to the car than what is mentioned in this post. I asked Onix to reach out to you to go over the repairs we completed for you, and, to assist you on any repairs needed that you have not yet performed. Please know that your satisfaction is very important to us and I am available to you as well should you require any additional assistance. Warm regards, Mario R. Diaz, GM mario.diaz@brickellmotors.com

Aug 19, 2021 -

JOHNBIRVIN responded

Dear Mr. Diaz, I spoke with Onix and listened to him for about 10 minutes talk about how service is this and that. I told him that the service was excellent but the cost of the service was in line with BMW which I also own. It is my perception, that Buick is not BMW and felt that it was very expensive. Like I said before, great service but was it worth it? In my opinion, no. Regards, Mr. Irvin

August 17, 2021

Stephanie was great great great great great great great great great great great great greatgreat great great great great great great great great great great More

by arobledokb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie
Aug 20, 2021 -

Brickell Buick & GMC responded

Dear Customer It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

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