Brickell Buick & GMC

Misleading sales experience and broken promises — Do not recommend I visited this dealership on January 15, 2026 and purchased a 2016 Lexus IS200t. During the sale, I was assured by both the salesperson recommend I visited this dealership on January 15, 2026 and purchased a 2016 Lexus IS200t. During the sale, I was assured by both the salesperson and the financial manager that the car was in great condition and worth the price. However, the vehicle had visible interior rips, tears, scratches, and body parts that were not original — none of which were properly disclosed. At the time of signing, both the salesperson and financial manager verbally promised that the brakes and tires would be inspected and replaced if necessary. The salesperson also acknowledged an existing check engine light and promised it would be fixed as it was a simple issue. It wasn’t a simple issue and None of these promises were honored. Approximately one month after purchase, I brought the car in for the promised repairs. I was without transportation for an entire day only to be told I needed to pay out of pocket just for a diagnosis — directly contradicting what I was promised at signing. I was then referred to another contact at the dealership. I called that person’s office multiple times, left my name, phone number, and detailed messages, and never received a single callback. I am now left with a car that was priced as if it were in perfect condition, a persistent check engine light, screeching tires, and zero resolution after months of attempting to follow up. I do not recommend this dealership More

Completely lost my trust. Avoid this dealership. Brickell Buick & GMC gave me the worst service experience I’ve ever had. Brickell Buick & GMC misdiagnosed my 2025 GMC A Avoid this dealership. Brickell Buick & GMC gave me the worst service experience I’ve ever had. Brickell Buick & GMC misdiagnosed my 2025 GMC Acadia, kept it for 16 days with no ETA, told me it was fixed when it wasn’t, and documented that I “refused service” while still giving me a loaner and holding my vehicle. They verbally said it was a telematics module issue, but my paperwork shows no telematics diagnosis and no proof a part was ever ordered. Emails, calls, and even certified mail went ignored. The service advisor couldn’t communicate with me in English. The loaner was so small it made my knee swell, and they did not care when I told them. They even sent the service survey to my husband instead of me. Another GM dealer, Coral Springs Auto Mall, later correctly diagnosed the actual problem and treated me with professionalism — showing just how badly Brickell handled everything. I will never trust Brickell Buick & GMC dealership ever again. They cannot be trusted. They were Unprofessional and careless. Sincerely, Nethea More

Muy buena atencion de todos los vendedores y el tramite fue muy rapido muchas gracias por todo y q sigan asi de professionales fue muy rapido muchas gracias por todo y q sigan asi de professionales More

From the moment I arrived everyone was Very friendly. And very little wait time. It's very easy to schedule an appointment And very little wait time. It's very easy to schedule an appointment More

We have physically gone to the Brickell buick GMC regarding a recall notice. Service staff told us that they would contact us regarding the availability of the part. Service staff never contacted us. regarding a recall notice. Service staff told us that they would contact us regarding the availability of the part. Service staff never contacted us. We have now called two additional times to request information about the recalled part. Each time service staff has indicated they will return our call with that information. Neither time did they return our call. More

So far so good it was my first time. Will let you know in my.next appt Will let you know in my.next appt More

Communication is completely lacking. Have to constantly call to try and get updates. Car was never fixed for the issue it was brought in. I have already brought it in three times and it Have to constantly call to try and get updates. Car was never fixed for the issue it was brought in. I have already brought it in three times and it has not been resolved. More

Very efficient service! The dealer took great care of my car and made the process super easy.” The dealer took great care of my car and made the process super easy.” More

Yesenia is very professional and attentive; she answered all my questions and helped me with my car issues. Excellent customer service, thank you! all my questions and helped me with my car issues. Excellent customer service, thank you! More