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Brickell Buick & GMC - Service Center

Miami, FL

4.4
1,472 Reviews
Call Service Center (844) 224-8461

1,472 Reviews of Brickell Buick & GMC - Service Center

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October 01, 2021

E x c e l l e n t, T h e B e s t More

by ALFREDOCABRERA30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez, Onix Hernandez, Jose Delgado
Report | Print
Oct 02, 2021 -

Brickell Buick & GMC responded

Dear Mr. Cabrera Thank you so much for your feedback! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You might soon receive a survey concerning your service experience. This is my Team’s Report Card to the manufacturers. Survey asks if you were Completely Satisfied. Anything less in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, Please do not hesitate to contact me personally. Please come see us for any future needs. We hope you have a great day! Warmest regards Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com.

October 01, 2021

I was over impressed with the level of service. Junior in parts and especially jonathan in service were professional, courteous, on time, The facility was clean, efficient, and buzzing with activity. More

by mamend59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior , Jonathan Diaz
Report | Print
Oct 02, 2021 -

Brickell Buick & GMC responded

Dear Customer. Thank you so much for your feedback! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You might soon receive a survey concerning your service experience. This is my Team’s Report Card to the manufacturers. Survey asks if you were Completely Satisfied. Anything less in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, Please do not hesitate to contact me personally. Please come see us for any future needs. We hope you have a great day! Warmest regards Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com.

October 01, 2021

Greatly overcharged and used ridiculous scare tactics as cheap used car salesman type cohesion. If I had other options to fix my car I would’ve. They did return calls and keep me updated but that was hardly More

by YOGASAFARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Lavastida
Report | Print
October 01, 2021

Excellent service. Friendly staff. The service staff goes above and beyond to help the customer feel satisfaction. More

by APWITH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Lavastida
Report | Print
Oct 02, 2021 -

Brickell Buick & GMC responded

Dear Customer. Thank you so much for your feedback! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You might soon receive a survey concerning your service experience. This is my Team’s Report Card to the manufacturers. Survey asks if you were Completely Satisfied. Anything less in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, Please do not hesitate to contact me personally. Please come see us for any future needs. We hope you have a great day! Warmest regards Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com.

September 28, 2021

Muy bueno y amables amistosos de verdad todos muy preocupado por que salga satisfecho excelente More

by susygm45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Andreus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dago Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario R. Diaz, Ruy Gutierrez, Jose Delgado
Report | Print
Oct 02, 2021 -

Brickell Buick & GMC responded

Hola, nos alegra leer una excelente reseña sobre Brickell Buick & GMC. ¡Valoramos sinceramente su negocio y esperamos su próxima visita!

September 23, 2021

Johnathan was great and very courteous. My service was done quickly as well, so it didn’t take up my whole day. More

by shoshgolovin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Report | Print
Sep 24, 2021 -

Brickell Buick & GMC responded

Dear Valued Customer Thank you so much for your feedback! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You might soon receive a survey concerning your service experience. This is my Team’s Report Card to the manufacturers. Survey asks if you were Completely Satisfied. Anything less in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, Please do not hesitate to contact me personally. Please come see us for any future needs. We hope you have a great day! Warmest regards Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com.

September 21, 2021

You have an excellent Service Department. Well knowledge and fríendly. Jonathan Duaz is an outstanding Service Manager More

by CASTILLOANGELALBERTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Report | Print
Sep 24, 2021 -

Brickell Buick & GMC responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

September 21, 2021

Simple.the best no westing time real fast and good costumer service.Exelent atencion and comunication all time.tk you . More

by castro.armas62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Report | Print
Sep 25, 2021 -

Brickell Buick & GMC responded

Hola, su satisfacción es nuestra máxima prioridad. ¡Valoramos sinceramente su negocio y esperamos su próxima visita!

September 20, 2021

Very cordial, Stephanie was professional and provided follow up calls while the car was in the shop to notify the status More

by duguccio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Lavastida
Report | Print
Sep 24, 2021 -

Brickell Buick & GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Brickell Buick & GMC! We look forward to your next visit! Take care!

September 14, 2021

Too many texts and emails for reviews. No further comments. No further comments No further comments No further comments More

by POLYNAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Diaz
Report | Print
Sep 24, 2021 -

Brickell Buick & GMC responded

Dear Polynag, Thank you for your feedback on this matter, I will personally review and address the issue. Please reach out to me directly if I may further assist... Warm regards, Mario R. Diaz, GM Mario.Diaz@BrickellMotors.com 305-777-2801

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