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Brickell Buick & GMC - Service Center

Miami, FL

4.4
1,445 Reviews

1,445 Reviews of Brickell Buick & GMC - Service Center

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July 29, 2021

Excelente gracias ah todo por su servicio siempre es bueno sentirce como en 🏡los mejores en todo sigan asi siendo los numero uno en todo More

by MDAILIESEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Aug 16, 2021 -

Brickell Buick & GMC responded

Dear Value customer It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

July 28, 2021

Great service great products Attention to detail and customer service was outstandingThe location and the service was very convenient the service advisor was well-versed and had answers to all my questi More

by SLCASA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jul 28, 2021 -

Brickell Buick & GMC responded

Dear Customer It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day! Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com

Aug 16, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 27, 2021

Very good service, very expensive for the work they did and also no refund on the battery I bought that I didn’t needed, I was disappointed More

by PERLO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
July 23, 2021

I had an engine oil change and received Great service and very professional! I love the fact that Brickell service dept offers pick up and drop off, they understand when a car is at the shop we still have a More

by Connierumbaut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Jul 23, 2021 -

Brickell Buick & GMC responded

Dear Connie It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Sincerely Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com If we settle for anything less than the best, we very often get it.

Jul 25, 2021 -

Brickell Buick & GMC responded

Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

July 21, 2021

The service experience was great, GMC Brickell contacted me to make the appointment, the they followed up with a text reminder, and the customer service at the dealership was great. More

by a.e.montenegro1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arriete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruy Gutierrez, Jonathan Diaz, Onix Hernandez
Jul 21, 2021 -

Brickell Buick & GMC responded

Dear A.E.Montero It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Sincerely Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com If we settle for anything less than the best, we very often get it!

Jul 22, 2021 -

Brickell Buick & GMC responded

Dear Mr. Montenegro It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Co mpletely Satisfied. Anything less than Excellent in this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, do not hesitate to contact me personally. Please come see us for any future needs. Sincerely Onix O Hernandez Service Director Brickell BUICK/GMC Division of BRICKELL MOTORS 665 SW 8th Street, Miami FL 33130 Office: 305.777.2822 Email:Onix.hernandez@brickellmotors.com www.BrickellBuickGMC.com www.BrickellMotors.com If we settle for anything less than the best, we very often get it

July 20, 2021

No loaner available for my USD 55k CPO GMC Sierra SLT!!?? That's poor vs my previous vehicle (BMW) Sorry i'm not happy with this More

by joanefres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Ferreira
Jul 21, 2021 -

Brickell Buick & GMC responded

Dear Mr. Efres It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I gladly appreciate your comments and I'm looking forward torse resolutions You may soon receive a survey concerning your service experience. This is my Team’s Report Card. Survey asks if you were Completely Satisfied. Anything less this box will be a failing grade for my Service Team. If for any reason you do not feel you can give my Team a Completely Satisfied grade, please contact me personally. Warmest regards Onix O Hernandez (305)777-2822

Jul 21, 2021 -

joanefres responded

The Customer Service Advisor made a great job, she is amazing, nevertheless my concern is related with the loaner program that was part of my closing deal as CPO Vehicle.

July 19, 2021

Scheduled appointment online and was very easy to schedule. Got a ride back to work while they worked on vehicle and a ride back to pick it up. Jonathan did a great job keeping me informed More

by CPA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz, Onix Hernandez
Jul 20, 2021 -

Brickell Buick & GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Brickell Buick & GMC and we hope to see you again soon! We hope to be of service to you again in the future. Best wishes.

July 19, 2021

Jonathan Diaz is the service manager with GMC Brickell and the sole reason why we have been taking all of our vehicles to this location for many years. He is very knowledgeable, informative, professional More

by ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jul 20, 2021 -

Brickell Buick & GMC responded

Hi, we're happy you found Jonathan to be so supportive during your experience here at Brickell Buick & GMC. We sincerely value your business and look forward to your next visit!

July 15, 2021

Great service I was assisted by Jonathan and Jose, got my work done quick and easy and got a call as soon as my car was ready More

by mmart804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Jonathan Diaz
Jul 17, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 15, 2021

Prompt and efficient service. No waiting. Listened to my needs and followed up. Helped me with understanding the work being done. Such a pleasant experience. More

by mailmard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Jul 17, 2021 -

Brickell Buick & GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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