Brickell Buick & GMC - Service Center

The lady was to professional in her position, but change the face of the company cuz sale me a problematic pickup truck, me and my family, never going back to get business with your dealer. the face of the company cuz sale me a problematic pickup truck, me and my family, never going back to get business with your dealer. More

Good afternoon thank you very much for your service have a good day and so much again shalom!! a good day and so much again shalom!! More

No customer service and the dealershsio doesn’t go above and beyond for customers . They wouldn’t even glue a piece of plastic back on with 2 sided tape that was peeling off a 2021 truck , and the tailgate and beyond for customers . They wouldn’t even glue a piece of plastic back on with 2 sided tape that was peeling off a 2021 truck , and the tailgate release button is falling apart , which on a 3 year old truck shouldn't be happening. I have another car that’s a 2000 and has no defective parts . Sad coming from a dealership that owns a whole group of different brands in their Murgado Auto group of dealerships , goes to show you that the small dealerships and mom and pop places always beat out the corporate places in personal customer service and hospitality . I’ll buy my next vehicle in New York where I’ve never had a problem, Miami is just a dump , always was always will be , and the Murgado auto group, Brickell gmc is just fancy mirrors and a fancy building with unprofessional workers that don’t give a crap , fancy suits don’t impress me , customer service and quality care goes a lot further . My next call and email review will be to corporate to discuss this matter , as this isn’t my first bad experience with this dealership . More

Faster result, Mario is the best, very happy with his performance, i recommend this dealership performance, i recommend this dealership More

Y have a wonderful experience in this place every single time I need to go time I need to go More

My new service advisor is amazing. Violeta. You are the best of the best. And i do recommend this dealer because the care that violeta provided to me always Violeta. You are the best of the best. And i do recommend this dealer because the care that violeta provided to me always More

Everybody was great and very professional. Very fast answers and very fast service. Thanks Yessenia. Very fast answers and very fast service. Thanks Yessenia. More

Smooth process. Hands down a 5 star dealership. Highly recommended to all friends and family Hands down a 5 star dealership. Highly recommended to all friends and family More

Client since 2011, always the same quality of service,excellent!At present, with Violet's acquisition the service have improved exponentially! Good work! service,excellent!At present, with Violet's acquisition the service have improved exponentially! Good work! More

Terrible service. Had my truck for 2 weeks before the even ran the diagnostic (which I dont think they ever completed). Refused to give me a loaner. They replac Had my truck for 2 weeks before the even ran the diagnostic (which I dont think they ever completed). Refused to give me a loaner. They replaced a module ($1800), without addressing the primary electrical issue (again, I don’t believe a full diagnostic was completed). When I did finally get the truck back, it ran for 3 days and then the problem persisted. When I asked to bring it back in and have the work completed, but requested a loaner vehicle, they refused again. Had they simply offered me a loaner vehicle, I would have been ok. That said, I have taken my truck to a Chevy dealership, and they completed a diagnostic in 3 days, and have identified the root cause of the issue (which is under warranty), and have resolved the issue. I have now spent $1800 on an unnecessary part replacement, and over $2000 on rentals. I made it very clear to my service consultant that I would be traveling for a 8 days when I dropped the truck off originally. I began reaching out to her 4 days before my return, and the diagnostic had not been completed. I reached out again daily, with the same response. By the time I returned, 8 days later, the diagnostic had not been completed, and I was forced to rent a car. Again, I don’t believe a full diagnostic was ever completed, and the replacement part was a “best guess” by the technician. I recently moved to Miami, and this was my first experience with Brickell. I have purchased & leased multiple GMC’s from my primary dealership (Schumacher Buick) in Palm Beach (who are wonderful), but I will never step foot in Brickell again. More