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Brickell Buick & GMC - Service Center

Miami, FL

4.4
1,471 Reviews

1,471 Reviews of Brickell Buick & GMC - Service Center

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August 16, 2024

Service department delayed my appointment locked my keys in the car, damaged my vehicle when attempting to remove the keys, then had no replacement parts for the reason why it was being serviced, then told More

by elica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Andreus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dago Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yesenia Sesin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sistina Vasetti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Cabellero Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Izquierdo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Ramon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Violeta Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Guerrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Vila
Aug 19, 2024 -

Brickell Buick & GMC responded

Elica, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (786) 833-7053 so we can work towards a resolution. We look forward to hearing from you.

August 16, 2024

Amazing experience with Mario he was a great help and very attentive to us. He helped me purchase two vehicles. Amazing time. More

by jlagobox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Coquiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Brickell Buick & GMC responded

Thank you for your kind review; we are happy to pass along your comments to Mario here at Brickell Buick & GMC! We hope to see you soon!

August 16, 2024

Very proffesional . Well manners . Very kind on time . Good mechanic . Work on car was quickly. More

by CAPITANCHANITO108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia Sesin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Brickell Buick & GMC responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 09, 2024

Very good service, i was very satisfied with the costumer service and the ethic of the service department thanks. More

by xx.IRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sistina Vasetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Lavastida
Aug 12, 2024 -

Brickell Buick & GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Brickell Buick & GMC and we hope to see you again soon!

August 06, 2024

Mala experiencia le instalaron el sistema de parqueo, pero lo que hicieron fue desactivarlo. No funciona me vendieron un carro sin sistema de parqueo y dos años después se lo instalan y no funciona y el More

by MELQUIOSORIO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Violeta Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Brickell Buick & GMC responded

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (786) 833-7053 when you have a chance. Thank you, and we look forward to hearing from you.

August 06, 2024

so surprised how this dealership is refreshing and has it together so much better than other dealerships I have had vehicles at. Yesenia and Stephanie so responsive and helpful !! mechanic Germaine is amazi More

by makllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia Sesin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Lavastida
Aug 09, 2024 -

Brickell Buick & GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 07, 2024

Great service, guidance and attention to customer needs. They arraigned transportation while truck got serviced, very convenient More

by herick71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sistina Vasetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Brickell Buick & GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 07, 2024

Una excelente atención y buen conocimiento sobre el trabajo que brinda a los clientes que la visitan More

by Miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jul 08, 2024 -

Brickell Buick & GMC responded

Miguel, ¡muchas gracias por la reseña positiva! Si alguna vez necesita algo más de nuestra parte, no dude en llamarnos o visitarnos. ¡Que tengas un día increíble!

July 06, 2024

I have the car I wanted, it's the most important thing. They work with me and we reached an agreement. More

by ALBE-REYES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Lavastida, Roberto Tellez
Jul 08, 2024 -

Brickell Buick & GMC responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 05, 2024

Me sentí a gusto estoy pensando comprar mi próximo auto en ese Dealer muy buena Calidad Humana. More

by carlosmichael2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Lavastida
Jul 07, 2024 -

Brickell Buick & GMC responded

¡Apreciamos su evaluación positiva sobre su reciente experiencia con nosotros! ¡Hasta la próxima vez que nos veamos, cuídense!

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