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Brickell Buick & GMC - Service Center

Miami, FL

4.4
1,454 Reviews
Call Service Center (844) 224-8461

1,454 Reviews of Brickell Buick & GMC - Service Center

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May 16, 2022

El equipo de recepción muy buenos atentos y rápido, el servicio con el agente y el supervisor muy malo no resolvieron ni tomaron de su tiempo por hacer un buen servicio!!! More

by robertogonzalez63
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yesenia Sesin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Consultó varias veces con su supervisor y el señor no tuvo la atención de ayudarme muy mala experiencia con el supervisor o jefe de Yesenia
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May 17, 2022 -

Brickell Buick & GMC responded

Estimado Senor Roberto Muchas gracias por tomarce su tiempo en responder nuestra encuesta. Como puedo apreciar no estuvo satisfecho con la atencion prestada por el supervisor de servicio , Con mucho gusto me gstaria que compartiera esta opinion directamente conmigo y asi entender un poco mas cual fue el motivo y la ayuda que usted necesita en respecto a la reparacion de su vehiculo. Con mucho gusto quisiera que me diera la oprotunidad de ayudarlo , Usted puede contactarse conmigo en cualquier momento en la siguiente informacion Onix O Hernandez Service Director onix.hernandez@brickellmotors.com Off: 786-777-2822 Cell: 786-261-9653 Gracias una vez mas por ser parte de la familia de Brickell Buick GMC Saludos cordiales Onix

May 12, 2022

Gracias Yesenia por tu buen servicio , atención y atenta a cada vez q pido una pieza informarme cuando está ya en el dealer , los recomiendo More

by SALCEROCUBANO88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yesenia Sesin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2022 -

Brickell Buick & GMC responded

Hola, nos alegra saber que tuvo una experiencia positiva con nuestro equipo. Esperamos poder ser de ayuda en el futuro. ¡Cuídate!

May 12, 2022

Asked for estimate on body work - never received anything - disappointing that one of the reasons the cad was taken in was not addressed More

by PBARTHET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Report | Print
May 14, 2022 -

Brickell Buick & GMC responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 844-1641 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 12, 2022

They are always calling and asking me about how is my car, that it needs service and all that. It’s really amazing how interested they are about my car At the car shop, Jessenia is gold as a service r More

by JORGELUISFIGUEIRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yesenia Sesin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2022 -

Brickell Buick & GMC responded

Hi, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 12, 2022

Jonathan was great to us Great customer service experience , he always goes out of his way to help us More

by Manlopez1861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario R. Diaz, Jonathan Diaz
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May 14, 2022 -

Brickell Buick & GMC responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 12, 2022

El servicio estuvo excelente y todos los empleados muy eficiente, los recomiendo cien por ciento More

by Carlos Perdomo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
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May 18, 2022 -

Brickell Buick & GMC responded

Hola, nos alegra saber que tuvo una experiencia positiva con nuestro equipo. Valoramos sinceramente su negocio y esperamos su próxima visita!

May 05, 2022

The best team ever Brickell Buick GMC service department! Thank you so much Jonathan Diaz the service Manager!!!! Highly recommend this team!!! More

by karen.amaya22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Report | Print
May 09, 2022 -

Brickell Buick & GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Brickell Buick & GMC and we hope to see you again.

May 05, 2022

My car went in clean and came out dirty. I was disappointed to say the least More

by RJWASILEWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Lavastida
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May 09, 2022 -

Brickell Buick & GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 04, 2022

Great customer service Fast paper work and the mechanics service made a good job thx More

by TERESALVP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Delgado
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May 07, 2022 -

Brickell Buick & GMC responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 04, 2022

Excellent service, good attention. They take care of all needs to maintain your car in a good condition for long. More

by GTINOCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Diaz
Report | Print
May 07, 2022 -

Brickell Buick & GMC responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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