Brickell Honda

They took forever to get my car and then return it last time I did the service there. They had the incorrect email after I provided the email and phone number on several calls, very frustrating. time I did the service there. They had the incorrect email after I provided the email and phone number on several calls, very frustrating. More

My service advisor, John Garcia, was very helpful, attentive and informative. I felt like I was in good hands, and trusted his opinion completely when we discussed the pricey repairs my vehicle needed attentive and informative. I felt like I was in good hands, and trusted his opinion completely when we discussed the pricey repairs my vehicle needed. After my service was complete, he and a female colleage went out of their way to show me on how to remotely start my car -- something I couldn't figure out on my own! Very pleased with his service. When I first arrived, John was unavailable so I was promptly assisted by Miguel ( one office over from John, unsure if that was his name!) to get my car into service as quickly as possible. He was extremely helpful and kind as well. More

Carlos Caballero and John Garcia were great. Their help and professionalism (as well as that of the Brickell Honda service department as a whole), especially when working through the logistical difficultie and professionalism (as well as that of the Brickell Honda service department as a whole), especially when working through the logistical difficulties caused by the coronavirus, were terrific. More

I really appreciated the way Jose Arias, Diana Mergarejo and the entire team help me get my first car. You guys are the best team. and the entire team help me get my first car. You guys are the best team. More

Although drop off area congested, service rep quickly got vehicle and details. Yladmir was professional and courteous. I will gladly come back for future service. vehicle and details. Yladmir was professional and courteous. I will gladly come back for future service. More

Great customer service, especially Samuel Vidal. He provides the best options and products for my car and for that reason I always come back to Honda. provides the best options and products for my car and for that reason I always come back to Honda. More

I am complete happier with the attention and service all the personal is so polite and be try help me all the time . Thanks your the personal is so polite and be try help me all the time . Thanks your More

Excelente servicio muy atentos muy serviciales el vendedor busco solución para mi compra muy profesional y yo como cliente me fui muy contento con ustedes gracias vendedor busco solución para mi compra muy profesional y yo como cliente me fui muy contento con ustedes gracias More

Took my 2004 honda element with broken transmisión no doubt , told to be shore .needed molti piont inspección $145.00. Next day quote was over 11 thousand , i told the svc advisor all i wanted was the tr doubt , told to be shore .needed molti piont inspección $145.00. Next day quote was over 11 thousand , i told the svc advisor all i wanted was the transmisión fixed and the quite Of 5699.53 was to much. Response ill see if i could find a rebuilt for les but it wasnt going to be much les . quote 3332.50 . while i waited i called 3 other places for quotes all came back with under 3000. Including parts and labor. When brickle honda called i said no and to have car ready for pick up in half an hour. Tow truck company wish was suplied by my new transmisión spechialist free Of charge and i got their . no svc advisor, my car or keys to be found or located. No management eather, the only one running around with his head cut off was the guy. That receives and return the veheacles . the car was located by my ride a block and a half away with still no keys and no taged #. 2 hrs later i got my car Back , they had to make a new key. And still no svc advisor. But they were quick to charge me the 156.15 for quite. Also they were going to have the job none no sooner than a week and half + labor the end. With the new got my car fixed in 2 days $2687.00 labor, tow and a few extras , no drama. More

Unfortunately my experience was not what I have been accustomed to while using this dealership. I was quoted almost $1,000 for a 2008 Honda Accord alternator replacement. I part that outside of OEM is r accustomed to while using this dealership. I was quoted almost $1,000 for a 2008 Honda Accord alternator replacement. I part that outside of OEM is roughly $100 and requires about an hour of labor. When I asked for a price breakdown I was met with resistance via the parts manager. Having had parts ordered and dropped off through advanced auto parts, while at the dealership, I was told that I couldn’t obtain the part for less than 345 because the dealership needed to make money on the part. While having nearly a %300 markup I decided to take my car elsewhere where I was treated fairly and reasonably. I went in for an oil change and was quoted almost 2,200 for gaskets and parts that we’re not competitive. After using this dealership for all my Mx needs for the last couple of years, I take my vex car needs elsewhere from now on. Orlando the service manager was professional and seemingly did everything in his power to find a solution. However, in the end there was no give. More