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Brickell Honda
Miami, FL
4,307 Reviews
We are a family owned business. During your shopping experience you will usually find one of the owners at the dealership. If not you can always email them at aandreus@brickellmotors.com, rbarraza@brickellmotors.com or mmurgado@brickellmotors.com. We also pride ourselves on trying simplify the purchase experience including purchasing a car online. For that reason we created www.brickellhondadirect.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,307 reviews
April 04, 2019
Sam! Sam! Sam V. Well I don’t know where to began. I was accustomed to Richard taking care of me when I bring my car for service, but I received the sad news that he n Well I don’t know where to began. I was accustomed to Richard taking care of me when I bring my car for service, but I received the sad news that he no longer work there anymore. I knew there was another great guy to go to which was Sam V. Sam if you see this, just know that you are awesome, you gave me the best customer service, hospitality that I have ever received in a long time. From now on when I come to Brickell Honda, I am coming to you, if you’re not there I will not come. I really appreciate the service, the love, and the loyalty you have just in the three visits that I had with you. Once again, Sam you are awesome, keep up the good work. You never know who’s watching, and the respect and service that you’re giving can one day turn into a huge blessing. Excellent customer service, I thank you so much. Now tell the manager to boost your pay. Thanks Sam V, lol. -Jefton More
by Jeftongibson27
Verified CustomerEmployees Worked With
Sam V.
April 03, 2019
The salesperson are very professional! Thank you so much for being so professional and very kind people. I will recomend this dealer! I’m very happy for my new car . Thanks Thank you so much for being so professional and very kind people. I will recomend this dealer! I’m very happy for my new car . Thanks More
by Mariferbella
Employees Worked With
Pedro Vila, Rene Garcia, Leonardo Segarte
April 03, 2019
Excellent and fast service I decided same day to take my car for service. As soon as I got there, Sam took care of my car in a highly efficient and fast way so I hardly had to w I decided same day to take my car for service. As soon as I got there, Sam took care of my car in a highly efficient and fast way so I hardly had to wait. Staff at Maintenance worked quickly & diligently and had my car ready in the right time for what I took it for. More
by NESTCAN
Employees Worked With
Samuel Vidal
April 02, 2019
Chang was very helpful in getting me the car that I wanted. She very patient in finding the color I wanted I’m thankful to her in getting me the car that I wanted. She very patient in finding the color I wanted I’m thankful to her More
by GVEGAMIAMI
Employees Worked With
Pedro Vila, Lazara Chang
March 29, 2019
Service appointment I have been a customer for over 10 years and I can't imagine going anywhere else. The staff is amazing. The service team is very knowledgeable, friend I have been a customer for over 10 years and I can't imagine going anywhere else. The staff is amazing. The service team is very knowledgeable, friendly and helpful. More
by SHAW0157
Employees Worked With
Jorge Carta, Jorge Caso
March 29, 2019
Great service representative, less-than-stellar reception. I have consistently used John Garcia as a service representative for the past year, who was very helpful when my car offered damage during Irma. John I have consistently used John Garcia as a service representative for the past year, who was very helpful when my car offered damage during Irma. John is always polite, responsive, and professional - I always request his services. The receptionist, check-out, and payment area of this office are perfectly awful. During my visits this past year, the receptionist is never available, absent, or not present for at least 15 minutes. Additionally, there is NEVER any back-up on the floor to take-over in their absence - a very shoddy run operation to say the least. In short: service-end very good, back-end/payment not good More
by STEPHENGLEASON.NYC
Employees Worked With
John Garcia
March 27, 2019
Great experience Would definitely come again. I believe I received a good deal. Took long to negotiate but it was definitely worth the wait. Overall just wish the leas Would definitely come again. I believe I received a good deal. Took long to negotiate but it was definitely worth the wait. Overall just wish the lease came with the oil change like in Toyota. More
by Yolanda
Employees Worked With
Rick Barraza, Manuel Rodriguez, Cynthia Leyva
March 26, 2019
Fast, efficient service Samuel was very helpful and thorough. I was out of there in less time than I expected. I was approached while waiting by another staff to ask if there Samuel was very helpful and thorough. I was out of there in less time than I expected. I was approached while waiting by another staff to ask if there was anything he could help me with. Better experience than my first time. Customer service is the key and I think this time around it was on point. More
by ELIACOSTA
Employees Worked With
Samuel Vidal
March 26, 2019
No information My car had a factory problem with some of the drive assistance services last week Wednesday. So I called straight away and booked to come in that day My car had a factory problem with some of the drive assistance services last week Wednesday. So I called straight away and booked to come in that day at 3:30, but when i arrived at 3:30 i was asked if it is ok to keep my car overnight because nobody would be able to look at it, since 3:30 was close to closing time. Why couldn’t they tell me that on the phone so I didn’t have to go there. Thursday at 7 am i took my car in again. Waited for about an hour and then they explained that they would have to order a part. They informed that this part would arrive on Friday morning for sure and as soon as the part arrives someone would call me to come in and they would be able to put in the part in 1-2 hours. Friday i waited the whole day and nobody called me, so i decided to call at 3:00pm. When i called i foind out that the part was already there but the staff forgot to call me. So I asked if I could come in and they said no because it was too late already. They asked me to bring in on Monday. Monday i took the car in at 7 am and i was told it should take max 2 hrs to fix but that they would call me when it was ready. By 11:00 am nobody had called me again. So i called to find out what happened, i was put on hold for several minutes until the line cut and i had to call again. This happened 4 times, to the point that i had to go in without knowing if the car was ready. When I got there nobody knew what was the status, until a girl went to the garage to ask and found out that the car had been ready for ours! I will never take my car there again! Terrible customer service! More
by BERNardo_NORONHA
Employees Worked With
Carlos
March 25, 2019
Sales When I bought the car, they offered to cover the maintenance for a slightly higher monthly payment. When I went it only covered oil ($28.00) for $10 a When I bought the car, they offered to cover the maintenance for a slightly higher monthly payment. When I went it only covered oil ($28.00) for $10 a month more monthly. The sales department is deceptive and I’m not happy with my purchase. More
by DMURSLI
Employees Worked With
