Brickell Honda - Service Center

Brickell Honda responded

Dear Mr. Losano, I’m truly sorry to hear about your recent experience at Brickell Honda, and I want to personally thank you for bringing this to our attention. We take all customer feedback seriously, and I regret that your visit left you feeling frustrated and dissatisfied. At Brickell Honda, we are dedicated to delivering respectful, transparent, and high-quality service to every guest who walks through our doors. It’s extremely concerning to hear that you felt the service you received was unprofessional and that our pricing was not clearly communicated. Mr. Losano, I would truly appreciate it if you could take a moment to elaborate on what happened so that we can better understand where we went wrong and take the necessary steps to make it right. Your experience matters to us, and we are committed to improving. Please don’t hesitate to reach out to me directly or to our Service Director, Curtis Thompson. We would both welcome the opportunity to speak with you and resolve this to your satisfaction. 📧 Richard Bustillo – richard.bustillo@brickellmotors.com 📧 Curtis Thompson – curtis.thompson@brickellmotors.com Thank you again for your feedback, and I hope to hear from you soon. Sincerely, Richard Bustillo General Manager Brickell Honda

Brickell Honda responded

Dear Mr. Sanchez, Thank you for sharing your recent experience with us. I want to sincerely apologize for the disappointment and frustration you encountered during your service visit. Your concerns are absolutely valid, and it’s clear that we did not deliver the level of care and professionalism you should expect from us. At Brickell Honda, we are open 7 days a week because we understand how busy life can get — and we are here to serve you when it's most convenient. It is troubling to hear that you were discouraged from coming in on a Saturday and, even more so, that your concerns about your vehicle were dismissed. That is not the experience we aim to provide, and I truly regret that your issue was not properly addressed until later. You should never have left our facility with a dashboard alert still on. That it took a porter — rather than your advisor — to ensure your concern was taken seriously is unacceptable, and we are addressing this internally. Mr. Sanchez, I would welcome the opportunity to speak with you directly and make this right. Please reach out to me or our Service Director, Curtis Thompson, so we can review your visit and ensure your vehicle and your trust are both taken care of properly. 📧 Richard Bustillo – richard.bustillo@brickellmotors.com 📧 Curtis Thompson – curtis.thompson@brickellmotors.com Thank you again for bringing this to our attention, and I hope to personally restore your confidence in us. Warm regards, Richard Bustillo General Manager Brickell Honda

Brickell Honda responded

Estimado Raffaguilar, Lamento sinceramente la experiencia negativa que tuvo en nuestra concesionaria. En Brickell Honda, nos esforzamos por brindar un servicio de calidad y una atención al cliente respetuosa y transparente. Le ofrezco mis más sinceras disculpas por los inconvenientes que encontró durante su visita, especialmente en relación con la atención recibida y el tiempo de espera. Me gustaría poder atender su situación personalmente y asegurarme de que se tomen las medidas necesarias para corregir lo ocurrido. Le invito a que se comunique directamente conmigo o con nuestro director de servicio, Curtis Thompson, para poder revisar su caso con detalle. 📧 Richard Bustillo – richard.bustillo@brickellmotors.com 📧 Curtis Thompson – curtis.thompson@brickellmotors.com Agradecemos su retroalimentación, ya que nos ayuda a mejorar continuamente. Espero tener la oportunidad de cambiar su percepción y brindarle la experiencia que usted merece. Atentamente, Richard Bustillo Gerente General Brickell Honda