Brickell Honda - Service Center

I booked online and included that I have a service contract and wanted the service available under that contract. I also called in to make sure a car wash was added. When I arrived, the technician was contract and wanted the service available under that contract. I also called in to make sure a car wash was added. When I arrived, the technician was condescending and curt and hesitant to assist. He finally pulled up my Honda Care deal. They said they would call when the car was ready within an hour. They did not call but I came to pick up the car 3 hours later after some morning meetings. I asked the cashier about some other services, including body work and window replacement as I have a service agreement for this and wanted to know if it could be completed at a later appointment. She was also curt and unwilling to assist. She told me to speak to my technician who had already been unhelpful with providing information on their services and the service contract process. I picked up my keys and car and my car had not been washed (3 hours later). I brought the keys back and had to wait 15 minutes for them to return. The car wasn’t washed. They just sprayed it down. I had to take it to a car wash to have it cleaned as spraying it down with water just made it streak. This dealership is close to my apartment but I’ll make the drive to find another dealership to have my body work done, oil changes, and windshield replaced. Overall disappointing experience and being sent a survey request 7 times with a couple of the links actually being links to the dealerships website is frustrating. More

The best thing about this dealership is the outstanding employees and great customer service. They make a difference!!!! employees and great customer service. They make a difference!!!! More

Un excelente servicio de todos sus trabajadores,rapidez,y efeciencia,lo recomiendo siempre a todos efeciencia,lo recomiendo siempre a todos More

Im very pleases with the service. Samuel is my Service Advisor and he is the best. I have been a client at Brickel Honda for several years. Thank you very much Samuel Samuel is my Service Advisor and he is the best. I have been a client at Brickel Honda for several years. Thank you very much Samuel More

Amazing service all the time we go there. Always a great care for their customer Always a great care for their customer More

The deslership is extremely professional and friendly. They do a great job on my car’s maintenance. They do a great job on my car’s maintenance. More

Excellent dealership, the customer services is amazing and their service department is great. They always go above and beyond to satisfy their customer. and their service department is great. They always go above and beyond to satisfy their customer. More

Very helpful to be able to live so close to dealer for many years and they have taken care of us many years and they have taken care of us More

Mechanics from the service center cut corners and don’t do the job properly! Slack on the work when replacing fluids and don’t complete the job to the highest standard the dealership should maintain. Also do the job properly! Slack on the work when replacing fluids and don’t complete the job to the highest standard the dealership should maintain. Also show lack of respect for client’s time. More

Christian was fantastic. Very honest and informative about the process and made me feel like a priority Very honest and informative about the process and made me feel like a priority More