Brickell Honda - Service Center

Good Service The employee was very nice and explained everything that was done in my car. The price was fair for the service provided and the time length. The employee was very nice and explained everything that was done in my car. The price was fair for the service provided and the time length. More

Excellent Service I will not go anywhere else, The entire team is very courteous and professional, overall excellent service. I will definitely recommend this dealers I will not go anywhere else, The entire team is very courteous and professional, overall excellent service. I will definitely recommend this dealership to friends and family. More

Happy Customer Excellent service, very good customer service. Met my needs and answers all my questions and concerns in. Timely fashion. Very good team you have in y Excellent service, very good customer service. Met my needs and answers all my questions and concerns in. Timely fashion. Very good team you have in your hands. Keep up the good work. More

Excelent service Un buen centro de atencion, el tiempo de espera fue perfecto, la atencion muy buena y el trabajo hasta ahora no tengo problemas. Lo recomiendo Un buen centro de atencion, el tiempo de espera fue perfecto, la atencion muy buena y el trabajo hasta ahora no tengo problemas. Lo recomiendo More

Service team They are excellent to work with personable and respectful of your time . Izzy Molina goes above and beyond to make all as stress free as possible. They are excellent to work with personable and respectful of your time . Izzy Molina goes above and beyond to make all as stress free as possible. More

Great experience as always! Ishmael is always friendly, accommodating and helpful! He gets it done fast and cares about the customers needs. Every time I return to Brickell Honda Ishmael is always friendly, accommodating and helpful! He gets it done fast and cares about the customers needs. Every time I return to Brickell Honda I always see Ishmael. More

Great service I like going to this dealership because they provide me great customer service. Every time I take my car they are able to found a solution in a reason I like going to this dealership because they provide me great customer service. Every time I take my car they are able to found a solution in a reasonable time. More

wonderful and quick treatment the beat dealership I Am giving the top rating of excellence possible ...not only by the great Samuel Vival in Service ..who called me with updates and was the most polit I Am giving the top rating of excellence possible ...not only by the great Samuel Vival in Service ..who called me with updates and was the most polite fellow I ever met at any Honda place ...also everyone else was so courteous and professional that I was shocked and the repair work was none to compare ...This will be My Honda place for as long as I have My FIT More

Exvellent Took my 2013 CRV for an oil chanche. Izy Molina took care of me, I was in and out in 25 mins. Great service. See Izy Molina if u want great service Took my 2013 CRV for an oil chanche. Izy Molina took care of me, I was in and out in 25 mins. Great service. See Izy Molina if u want great service More

Unprofessional and dishonest service department Terrible, unprofessional, and dishonest service department. We bought a Pre-Owned 2011 Honda C-RV from Brickell Honda less than two years ago and shel Terrible, unprofessional, and dishonest service department. We bought a Pre-Owned 2011 Honda C-RV from Brickell Honda less than two years ago and shelled out big bucks for the top of the line bumper to bumper warranty. A little while ago the AC started intermittently not working a week and a half before a big vacation road trip. I took it in for warrantied repair work a week before we were due to leave, and left it at the dealership to be repaired. The service representative who I worked with, Ismael, was never able to be reached by phone again. Another service representative, Miguel, became the person we communicated with. Two days after dropping it off we were told that a warranty company insurance representative would be coming by to clear the car for warranty work the day after that. The next day came and went, and when we called they told us that the insurance person would now be coming the day after that, but that it would take them 24-48 hours to approve of the work before repairs could begin. Two days after that, we were told that the insurance person had just come that day, and not only that but they also, for reasons that Miguel was unable to explain to me, had to come inspect it AGAIN the next day (I'm beginning to think the car wasn't looked at today at all). And THEN wait 24-48 hours for approval, and THEN wait for the actual repairs to be done. By this point, the repairs would be finished, at the earliest, two days into our planned and booked vacation road trip, 9 days after we had first dropped it off. I told him that I would just have to come pick the car up the next day, and have the work done when I got back. I was then informed that the AC wasn't working at all now, so the car was in even worse condition than when I had dropped it off. Miguel then admitted that our first service representative quit days after I had first dropped the car off, and that this matter hadn't even been looked at until 5 days after the car had been dropped off. Now I get to spend 20 hours on the road, there and back, for a vacation that I had already paid for, with two small children, in August, with no air conditioning, and no repair in sight. I told Miguel that I had no recourse as a consumer but to post a truthful, negative review wherever I could post it, and was told to "Do what you gotta do" but the car would not be ready when I needed it. If you were unfortunate enough to have bought a car here, I hope that you never have to take it in for the worst service experience of your life. Thanks Brickell Honda! More