Brickell Honda - Service Center

Quick and easy service. Went in for my car service it was a very easy step, I was offered the drop off option which is very convenient. Went in for my car service it was a very easy step, I was offered the drop off option which is very convenient. More

6 hours waiting in the store and I had an appointment. All Miguel's customer were the last people to be taken care off. He told me that it would be between 3 to 4 hours. All Miguel's customer were the last people to be taken care off. He told me that it would be between 3 to 4 hours. More

Amazing experience, the sales person and manager are very customer oriented, take the utmost importance and care with every customer that walks in through their door. Best dealership experience I have ever h customer oriented, take the utmost importance and care with every customer that walks in through their door. Best dealership experience I have ever had. More

That was a good experience with Miguel agent I felt so pleased I that place thanks a lot pleased I that place thanks a lot More

Excellent service, had a great experience on my repair, very courteous and knowledgeable representatives, thanks very courteous and knowledgeable representatives, thanks More

They didn’t rotate the tires and the engine was dirty with oil. (4h service) with oil. (4h service) More

My entire service history has been with this advisor. He's my #1 pick. Always professional. He's my #1 pick. Always professional. More

Very nice and welcoming personnel are very nice they always call me when is time for maintenance always call me when is time for maintenance More

Great people, great Job, dedication, BRICKELL HONDA HAS IT All. Fast service, nice t cheap. But the best! Great job SAM IT All. Fast service, nice t cheap. But the best! Great job SAM More

Es increíble cómo el área de servicio de Brickell Honda ha disminuido a los peores niveles en años. Llegando al área de servicio con una cita comienza la experiencia frustrante, te asignan un agente para ha disminuido a los peores niveles en años. Llegando al área de servicio con una cita comienza la experiencia frustrante, te asignan un agente para que te atienda y dicho agente no está, te trasladan a otro cubículo con otro agente que no está trabajando, lo llaman, él responde y 20 minutos después sigue sin aparecer, entonces decido hablar con 2 agentes que están charlando cómodamente en otro cubículo para ver si alguno de ellos podría ayudarme a hacerle mantenimiento a mi auto solo para cambiarle el aceite. Con cara larga solo me pide mi número de teléfono y me dice que me siente y espere que en 2 o 3 horas le entregarán su auto. Sigo aquí y ya han pasado 4 horas y mi auto aún no sale, tiempo que me he tomado para observar y tratar de entender como funcionan y sirven, al parecer no he sido el único que ha tenido una experiencia tan terrible. llega y siente que te hacen un favor al atenderte y que todo es gratis. Es triste ver como desfilan de un lado a otro, encuentras grupos reunidos hablando de temas que no son de trabajo mientras clientes con diferentes necesidades esperan entre 30 minutos y 1 hora para ser atendidos y solo toman sus datos y van a una sala de espera donde tu experiencia se vuelve infinita. Pésimo atendimiento. More