Brickell Mazda

Fui muy bien atendido Compre un Nisan Sentra SV año 18. Me gusta su andar y a pesar de haber tenido un inconveniente con el encendido, Gilberto y la gente de servicios mecá Compre un Nisan Sentra SV año 18. Me gusta su andar y a pesar de haber tenido un inconveniente con el encendido, Gilberto y la gente de servicios mecánico me asisten en solucionar el problema bajo su responsabilidad y garantía del vehículo vendido. More

Brickell Mazda Service I received a kind service from Luis P. Everything was done as I requested. The service was preformed on time and with excellent results.I would defi I received a kind service from Luis P. Everything was done as I requested. The service was preformed on time and with excellent results.I would definitely come back again More

TONY is the best! Tony was very professional. He sent me updates on my car and was just very impressed with the overall service I received from him. You should be pro Tony was very professional. He sent me updates on my car and was just very impressed with the overall service I received from him. You should be proud that you have such a great employee that represents your company so well and professionally. More

Brickell Mazda Service Center Very conscious of a clients time. Same day reservation and service. Despite having promise that services would be free, when I purchased the car, the Very conscious of a clients time. Same day reservation and service. Despite having promise that services would be free, when I purchased the car, the excellent service took out the negative spin of that empty promise. More

No pushing! Sales people understand how to connect with the customer and were able to configure a vehicle option that closely met the desired configuration vs. pr Sales people understand how to connect with the customer and were able to configure a vehicle option that closely met the desired configuration vs. price More

Worst experience ever Unprofessional team from sales persons to managers. Every time I came to the dealership to get things done (In which I paid for) it was an issue. I ca Unprofessional team from sales persons to managers. Every time I came to the dealership to get things done (In which I paid for) it was an issue. I came back at least 5 times just the get told to come another day, again and again. It took me over a total of 10+ times just to get one thing to me. I took me nearly 2 months just to get my dents done that was supposed to be done the following Monday after I got it. My car wasn't washed and filled with gas. I struggled to get scratches and bumper fixed, even though the agreement was written on paper, they told me they couldn't fix it. I had to reach out to a manager in person, who didn't even remember me when I walked in. Hours after I got my maintenance done, in which I ran over 1,500 past maintenance because they told they couldn't do the maintenance that I paid for, the TPS lights still popped on. There's more problems and side notes to this, but the gist of it is that this is the worst dealership to come to. i wouldn't recommend it to anybody and if I could I would return my car and never come back. More

Timely service, user friendly It was easy to book the appt online, and check in was simple once our advisor was ready. We appreciated the complimentary Lyft, as well as the option It was easy to book the appt online, and check in was simple once our advisor was ready. We appreciated the complimentary Lyft, as well as the option to text throughout service. We were told 2 hrs and it was right on time. However, we were told that it would be washed and vacuumed and it wasn’t. Other than that, the repair was for a recall so we assume all was taken care of as planned. Our advisor was friendly but it was not a warm welcome when you walked in the door for the other staff. No one really directed us for where to go or what to do. More

Poor employee experience I scheduled my appointment for the annual service and check the software in my car. During the service review they couldn't change the chip to fix the I scheduled my appointment for the annual service and check the software in my car. During the service review they couldn't change the chip to fix the software . But the agreement was that we could return next saturday and don't appointment was needed due that only job pending was change the chip . Summary short we arrived the second time the first representative tell us that with no appointment this service can't be done. We provided explanation about why we were there and the name of the Representative that supported us on previous week but he was off. After escalation to the management and 1 hour waiting they were asking if I paid for this software change, why the software change need to be done. Finally another hour waiting to do this and my feeling was that they are doing a favor to me . Really a terrible customer experience This was or first time and will be the Iast time in this Service Center. More

Excellent service, found exactly what I was looking for in a truck. They gave me a fair appraisal on my car and with no money down got me a good deal. Fiorella was more than helpful through the whole trade in a truck. They gave me a fair appraisal on my car and with no money down got me a good deal. Fiorella was more than helpful through the whole trade process! I would definitely recommend to anyone utilizing their sales representatives. More

Fast, Courteous Service I had to have my immobile vehicle towed to the dealership. My appointment was two hours later than when I arrived. I thought I would just have to wait I had to have my immobile vehicle towed to the dealership. My appointment was two hours later than when I arrived. I thought I would just have to wait it out. Instead, I was seen by a service rep right away and told my car would be seen by the next available mechanic. I was out of there much sooner than expected. Everyone was friendly and professional. Definitely would recommend. More