Brickell Mazda

Service Visit Incredibly professional service by Mario Jr. and the team at Mazda Brickell Motors. Expectations were communicated clearly, and they followed through Incredibly professional service by Mario Jr. and the team at Mazda Brickell Motors. Expectations were communicated clearly, and they followed through on the service accordingly as promised. Would recommend to all. More

The best sales experience The sales team was very accommodating and stayed open past regular business hours. Very friendly staff all around including the finance team. The cort The sales team was very accommodating and stayed open past regular business hours. Very friendly staff all around including the finance team. The cortadito from the coffee machine was excellent. I love my new car. Thanks to the whole team for making my experience great. More

Great service The young man who assisted me was Eros. Very nice and explained everything he recommended. I used a coupon provided by the company to do an oil chan The young man who assisted me was Eros. Very nice and explained everything he recommended. I used a coupon provided by the company to do an oil change, alignment and tire rotation so it worked out and they even gave me ride home on Lyft due to the fact it would take a few hours to service the vehicle....and I don't live close. Thank you Brickell Mazda! More

Total disaster I went to the dealer for a car I found online and was told they had it in stock. The car wasn’t there, which sounded more like bating than anything e I went to the dealer for a car I found online and was told they had it in stock. The car wasn’t there, which sounded more like bating than anything else. I was promised other two cars that weren’t available either. After spending more than 12 hours at the dealer and being told things that never happened multiple times, I finally bought a car. I didn’t received all the discounts I was promised though. The only season I held on and purchased there was the great car and price I ended up having. However, I had to wait another half an hour for them to bring my car after I finished signing even though they new I was taking that car for over three hours. Simply unacceptable. Costumer service sucks in this place. There is no true respect for clients although they treat you “nicely”. There is zero reliability and trust worth in anything they say. The logistics are terrible. They can’t really show you the cars they claim they have, except on a computer screen. Management has no clue of how to run a dealership. Go somewhere else if you can. More

the experience was good! the experience was good, but they made us wait too much time to sign all the papers. I think timing during the process should definitely improve. the experience was good, but they made us wait too much time to sign all the papers. I think timing during the process should definitely improve. the sales person was super nice and the manager helped with everything. but again, the timing, was not ok. More

oil and filter exchange Fantastic, Fast service and people are very kind. I've been taking my cars there for 5 years without complains. they always offer the best option. Fantastic, Fast service and people are very kind. I've been taking my cars there for 5 years without complains. they always offer the best option. More

Great experience. Amazing buying experience with Jeannettes help. She assisted me through the whole process explaining every detail. I would totally recommend her to an Amazing buying experience with Jeannettes help. She assisted me through the whole process explaining every detail. I would totally recommend her to any friend or family. She goes way beyond to make you feel great. Thank you. More

Professional Dedication My visit started to be better after I met Anthony, he also had answers and advice about future services. Your Cafe is a nice touch!. My visit started to be better after I met Anthony, he also had answers and advice about future services. Your Cafe is a nice touch!. More

Recall Fast service and great communication. I like the attention given from the moment the customer walks in through the door. Would go back again soon. Fast service and great communication. I like the attention given from the moment the customer walks in through the door. Would go back again soon. More

Good but not perfect Staff is competent & knowledgeable. However, every time there are post-service issues: this time tire pressure icon is lit,( started two minutes after Staff is competent & knowledgeable. However, every time there are post-service issues: this time tire pressure icon is lit,( started two minutes after I left the service center) which means I need to take the car to a gas station to have the pressure adjusted, the clock needed reset & several other small but annoying issues. More