Bright Bay Lincoln

A very unpleasant experience yesterday at Bright Bay when my family and I were closing the purchase of a certified pre-owned Navigator Black Label. After purchasing 2 vehicles with Bright Bay, the sales tea my family and I were closing the purchase of a certified pre-owned Navigator Black Label. After purchasing 2 vehicles with Bright Bay, the sales team was unwilling to work with us to carve out a mutually agreeable price. After a brief time out, my family and I decided to not purchase the vehicle to which the salesman mumbled , "Unbelievable", under his breath and rolled his eyes. I have never experienced such poor attitude and treatment from any salesperson, especially a luxury dealer such as Lincoln. We spoke with his manager after this exchange and his manager further re-iterated they had no leeway in price negotiation and was apprised of his sales team's behavior. He did apologize and refunded us our down deposit promptly. Super sad because we loved the car and would have been willing to look at another Navigator (our second choice) in the lot but were so disappointed with the salesman's behavior and the dealership's inability to honor long-term customer loyalty. Thankfully, we have found another Black Label Navigator at at dealer that is very willing to work with us and provide some service recovery for the Lincoln product. More

Very professional and friendly customer service. It was a pleasure buying a vehicle from them. Not hidden costs like other dealerships. The salesman Domenick Babbo was very helpful. GAC Llc It was a pleasure buying a vehicle from them. Not hidden costs like other dealerships. The salesman Domenick Babbo was very helpful. GAC Llc More

I would never recommend Bright bay Lincoln to my worst enemy. Manager tommy extremely rude. Bad attitude and nasty doesn't tell the truth never call back along with the people under him. Lincoln HAS ALOT enemy. Manager tommy extremely rude. Bad attitude and nasty doesn't tell the truth never call back along with the people under him. Lincoln HAS ALOT OF PROBLEM MECHANICALLY. And you CAN FORGET ABOUT GETTING LOAN CAR LIKE THEY PROMISE. Tell you what you want to hear and don't stand behind what they say. live and learn guys never had these issues with Audi or even my Lexus . Hope this helps people don't be fooled. when they sell you a car there so nice don't go back for service. More

still waiting on vehicle photographs answer above should be maybe , then can be more precise , be maybe , then can be more precise , More

I have been Going to Bright Bay for over 20 year! We were expecting the worse as far as car availability at this time. Domineck Babbo put together a deal that we could not refuse! We have been using We were expecting the worse as far as car availability at this time. Domineck Babbo put together a deal that we could not refuse! We have been using Domineck for at least two previous leases. He is courteous, personable and knowledgeable and got us the best deal!! A BIG Thank you to Domineck, Anne Marie and Bright Bay staff for making the leasing process effortless!!! We love our new Lincoln Nautilus!!! More

I bought out my lease a few days ago and worked with Domineck Babbo, the salesperson that leased the vehicle to me and Anne Marie Hay in the finance dept. Both of them made the transaction very effortl Domineck Babbo, the salesperson that leased the vehicle to me and Anne Marie Hay in the finance dept. Both of them made the transaction very effortless and smooth. I would highly recommend Domineck and Anne Marie for any of your car needs whether you decide to purchase or lease a vehicle and if you would like to finance your purchase. I also hirely recommend the service dept.for your vehicle repairs. Ken Gaynor is the service manager. He went the extra yard for me a few times when my car was in for repairs,. I highly recommend Bright Bay lincoln. More

Would not answer my request about a suv, asked a simple question and got no response question and got no response More

very unprofessional staff. They are crooks. avoid John and D Gonzalez. I have called million times to speak with the guys above, they always said they will call back but never ever did or never answer the and D Gonzalez. I have called million times to speak with the guys above, they always said they will call back but never ever did or never answer their phone. I felt really bad for calling and speaking to the receptionist. They never notified us the status on our application. once we found out they application was declined. we needed to know why but they would say they will find out and will contact us and never did. My husband I got got so tired of contacting them and needed the deposit money back and John was not willing to even speak to us. There was a guy I believe the manger I spoke with he said he refunded the money in the morning today marked one week since he deposited the money and I never got any back. I spoke with Tom today and he said no one ever refunded the money and he doesn't know who I spoke with and he needs the card info. We are going somewhere else to lease our car not dealing with these slow head unprofessional crooks. Also we made an appointment before we went in and John was, receptionist tried to call him many times but he never answered his call wither. More

I am very please with my MKC. With the help of Mr. Domenic Balboa, the sales person who assisted me, I purchase a car that has all of the features I was seeking. It was a delightful experience. I ha Domenic Balboa, the sales person who assisted me, I purchase a car that has all of the features I was seeking. It was a delightful experience. I have purchase a number of cars from this dealership and based on this latest experience I plan to continue to do business with them. More

Great experience! Neither my husband nor I are kids. Having said that we’ve both had our share of experiences with auto dealerships - not always the greatest. So I Neither my husband nor I are kids. Having said that we’ve both had our share of experiences with auto dealerships - not always the greatest. So I can say with confidence that this was the most pleasant and easy experience we’ve ever had. From Jason and Howard who were the sales associates we worked with to their service department and finally the office manager, Jim Jaeger, who followed up to see that all was well after we got home, we have nothing but praise for them all. This is an example other dealerships should follow! M & J Abrams More