Bright Bay Lincoln

I cannot speak for the sales department as I purchased my car at a dealership that has since closed; I have become extremely familiar with the service department as my 2011 Lincoln MKS has been there for rep car at a dealership that has since closed; I have become extremely familiar with the service department as my 2011 Lincoln MKS has been there for repairs at least 5 times. Although the poor quality of the vehicle is no fault of the dealer, it becomes their fault the car has had to be returned to the service department days after being told the problem has been addressed. I have also been told numerous times that the "squeaks and creaks" I am hearing are normal driving noises. While this may be the case with an older vehicle with 100k miles, I cannot accept that this is true for 1 year old car (purchased new) with barely 20k miles. As frustrating as getting repairs done at Bright Bay is, it pales in comparison to the dealer's loaner car experience. Not only must you wait at least a week before a loaner car is available (which can be a major problem when your car is leaking an unknown fluid on your driveway), but each time I have been graced with a loaner it is filthy inside and out. As the last repairs I had done were extensive, I had the loaner for several days and after day 2 I had the car thoroughly cleaned inside and out at my expense because I could no longer ignore the cigarette ashes on the ledge of the driver's door and dashboard, the build-up of crumbs and stickiness of spilled beverages, the layer of haze on the windows and windshield, or the lingering odor permeating from all areas of the car. Whoever is responsible for the loaner cars at Bright Bay should be a little more concerned with the condition the car is given to the customer instead of the amount of gas in the car when it is returned. After the experiences I've had at Bright Bay and conversations I have had with owners of foreign luxury cars, it is extremely likely my next purchase will be an Infiniti, Lexus, BMW or something similar as it seems these dealers are much more attentive to the needs and concerns of their customers. More

Max was an excellent sales associate who gave us the feeling he was working for us. He paid attention to detail throughout the sale, and at no point did he have better things to do like a lot of other d feeling he was working for us. He paid attention to detail throughout the sale, and at no point did he have better things to do like a lot of other dealerships I've been to. The transaction was smooth and went without any real snags/unforeseen fees/hidden costs. Even after we left and found a discrepancy with the car, Max said, and is currently in the process of getting us reimbursed for a bad battery that we found out about the next day. He is readily available by phone and truly makes cares about his job. I strongly recommend utilizing him and his knowledge when buying a car at this dealership. In fact I have already given his cards out to several people I know and referred him to them. A+ Max, thanks again for your continued help. More

"Bill" in the finance department is a NASTY, sarcastic person. When questioned about his itemized bill which differed from the salespersons, his true colors came out. He stated, "We can do whate sarcastic person. When questioned about his itemized bill which differed from the salespersons, his true colors came out. He stated, "We can do whatever we want with these numbers!" "Bill" has a pugnacious (tough guy wanna-be) attitude. He was also eating while we were sitting with him(ill mannered). So very unprofessional, he will rush you and not explain much to you. I would NEVER buy from Bright Bay Lincoln again. Buy Honda. More

We just returned home with our 2nd Lincoln MKX, both leased from Bright Bay. We were so pleased with our 2010 model we decided to move into a 2012. Max Greenberg patiently walked us through all the leased from Bright Bay. We were so pleased with our 2010 model we decided to move into a 2012. Max Greenberg patiently walked us through all the upgrades in our new car. Being seniorcitizens, we were concerned about the new technologies we would encounter, but Max took all the time necessary to walk us through everything, making sure we were able to handle the new systems before allowing us to leave. Our thanks also to Tom, the sales manager, who worked so easily with us to make things happen, and to Bill, for handling the paperwork and financial process so smoothly. Dealing with Bright Bay, on 2 occasions now, has been a friendly, no-pressure and professional experience.We strongly recommend you stop in the next time you are in the market for a new car. More

Our overall experience with Bright Bay Lincoln Mercury has been and continues to be outstanding. That's why we always came back when it was time to buy another car. Our salesman, Max Greenberg, was ext has been and continues to be outstanding. That's why we always came back when it was time to buy another car. Our salesman, Max Greenberg, was extremely professional and knowledgeable at all times. He always took that extra step, and went over and beyond to guide and assist us in finding the right car. This was not an easy task as we loved and owned our Lincoln Town Car for many years. Not many cars compare to this, especially when you're trying to work within a cerain budget. Well, together we found the right car and we couldn't be happier. We absolutely love our new car! We also couldn't have done it without Bill's expertise in Finance. We love you Max and Bill! We couldn't ask for any better service than what was offered to us at Bright Bay. We would highly recommend Bright Bay for all of your new/used car sales and service needs. They are #1 in our book! Thank you, thank you, thank you, and may you all have a very Happy Holiday and Happy New Year, too!! More

Very well organized, and they did what they said, when they said they would do it. Great follow through. Max was very good at closing the deal with a bottom line number and made the experience easy and sm they said they would do it. Great follow through. Max was very good at closing the deal with a bottom line number and made the experience easy and smooth. Fair price for a good car. Very good experience overall. Bill in finance was professional, attentive to detail, and above board in all aspects of the purchase. Great job by the team overall and worth the long drive to get there. More

Max Greenberg was an excellent salesman. Hw wanted to make sure that we were happy with our purchase of our vehicle and went above and beyond to make us happy. make sure that we were happy with our purchase of our vehicle and went above and beyond to make us happy. More

One of the best experiences I've had buying a new car. Dom was very knowledgeable of the products. Dom was not pushy and we worked out a deal that I was happy with. I picked up the car on the same day wit Dom was very knowledgeable of the products. Dom was not pushy and we worked out a deal that I was happy with. I picked up the car on the same day without any hassles. I highly recommend Bright Bay Lincoln Mercury and Dom Babbo. More

Dave O'Brian was very helpful in working with me to find the car I wanted. The first offer he made was way over my budget but he found a car with the options and financing that fit my budget. I thought he the car I wanted. The first offer he made was way over my budget but he found a car with the options and financing that fit my budget. I thought he was very fair and thorough. He was also very personable and attentive. I would also like to thank the other members of the dealership I worked with as I know they also contributed to making the deal work for me. I would definitely return to this dealership in the future. More

This car is my second lease with Max. I originally came across him a few years ago at another dealership, and found him so pleasant to work with that I followed him here. He is honest, fair and has always across him a few years ago at another dealership, and found him so pleasant to work with that I followed him here. He is honest, fair and has always done what he promised. I would absolutely recommend any of my friends and familly to Max! More