Brilliance Honda of Crystal Lake

It is often difficult to assure you received the very best price... from ANY dealer. This is the 4th vehicle my family has purchased from this dealership, and we are quite pleased overall. best price... from ANY dealer. This is the 4th vehicle my family has purchased from this dealership, and we are quite pleased overall. More

THIS IS THE THIRD VEHICLE WE HAVE PURCHASED FROM BRILLIANCE HONDA. ALL THREE OF THE BUYING EXPERIENCES WERE FRIENDLY AND FUN. I WILL ALWAYS GIVE THIS DELERSHIP FIRST CHANCE TO SELL US A VEHICLE. BRILLIANCE HONDA. ALL THREE OF THE BUYING EXPERIENCES WERE FRIENDLY AND FUN. I WILL ALWAYS GIVE THIS DELERSHIP FIRST CHANCE TO SELL US A VEHICLE. MAX &; RYAN REALLY TOOK GOOD CARE OF OUR NEEDS. More

Darrell was very informative and friendly.We felt like he was honest and not "pushy". Dealership stayed open past hours and did not make us feel rushed.The Service department was very accomodating in fixing was honest and not "pushy". Dealership stayed open past hours and did not make us feel rushed.The Service department was very accomodating in fixing a small scratch in the bumper that we noted after our purchase. More

Max Ring was great to work with. Polite, professional, respectful and considerate. Reaching a deal is never easy, but this was the best purchase experience I've had to date. There were some late-arising p respectful and considerate. Reaching a deal is never easy, but this was the best purchase experience I've had to date. There were some late-arising paperwork issues and Max went out of his way to make these circumstances convenient for me and my family by bringing the docs to our house to be signed. We were shorted on some accessory work that was to be completed by the service department, but Max took care of the problem and the situation was completed to our satisfaction during a later appointment. I would recommend him to others and would buy from him again. More

Darrell was wonderful to work with. He was patient, professional, helpful and very detailed in laying out the options. Darrell took time to go through all the possibilities with my transaction. It wa professional, helpful and very detailed in laying out the options. Darrell took time to go through all the possibilities with my transaction. It was a difficult situation due to trading in two cars at once. I would definitely recommend Brilliance Honda and also Darrell! Thank you for making a stressful situation a pleasant experience. More

This is our 4th Honda vehicle and we continue to be very happy with Honda, especially the folks at Brillliance Honda. We traded in a car today and purchased a new one at Brilliance with Darrell and Kip. We happy with Honda, especially the folks at Brillliance Honda. We traded in a car today and purchased a new one at Brilliance with Darrell and Kip. We knew we were looking, but didn't expect to actually purchase a car today. Darrell was personable and professional. He worked with us to get a price we could afford and a car that was just right for us. Kip worked to help us with financing and did a great job explaining everything well. The free car washes are a bonus! More

Max Ring was extremely polite, attentive, courteous, and professional to work with. In addition, he did a great job breaking the ice taling about our iPhones. Would recommend the dealership overall and woul professional to work with. In addition, he did a great job breaking the ice taling about our iPhones. Would recommend the dealership overall and would likely buy from HIM personally again. Thanks Max. Chris Hebb More

Do not do business with this dealership! The Manager Craig does not honer his own quoted price. I saw a Honda Fit listed on there website. It was in transit to the dealership so I drove a silver one. W Craig does not honer his own quoted price. I saw a Honda Fit listed on there website. It was in transit to the dealership so I drove a silver one. We decide to start negotiations for the red Fit in transit. Craig wrote on a paper $5500 for my trade-in. A week later I came with my money to pay the balance of the price of the car. Craig said he would give me $3500 for my trade-in. Nothing had happened to my triad in in that one week. Craig is just the shadiest car dealer I have ever dealt with. He even found is copy of the paper with his handwriting but still would not honor his own offer. Here is a summary of the things wrong at this dealership: [ ] They will yank you around with the trade-in [ ] The dealership will add accessories after the factory such as wheel locks or floor mats. They will charge 2 to 3 times the price on the Honda website. [ ] They do not honor Internet price quotes. I came to the dealership with the agreed upon amount of cash. I left without a car in shock. There are plenty of Honda dealerships in the Chicagoland area, give them your business. I ended up with a beautiful Mini Cooper Clubman from Patrick. More

Overall the sales process went great. They worked with me to find the car I wanted and gave me a fair price on it. The only hassle for the purchase of the car was the delay in actually getting the car to the to find the car I wanted and gave me a fair price on it. The only hassle for the purchase of the car was the delay in actually getting the car to the dealership but that was due to supply issues and had nothing to do with the dealership. As far as the price, I didn't do any work on negotiating the price, I pretty much expected to not get a great deal due to it being a special order. The only thing that didn't work out well with it was the delay in delivering the car caused me to lose a significant amount of money on my trade in value from what they had originally quoted. Again this was a result of something outside of the control of the dealership. The only negative issue I had was with the service department where between me being upset and them being defensive or dismissive, I left being very unhappy with the quality of of the service department. I have since gone back to follow up on the issue and things went much smoother and they were very helpful and there was no hassle at all. At this point I think their service department seems like it will work out well in the long run, I just had a bad day which seems like it's going to be the exception and not the norm. More

We had a great experience at Brilliance Honda. Max was very knowledgeable and helpful. The negotiation process went smoothly, and we felt that we received a fair deal. We will definatlely purchase fro very knowledgeable and helpful. The negotiation process went smoothly, and we felt that we received a fair deal. We will definatlely purchase from Brilliance again. More