Brilliance Honda of Crystal Lake

Great experience at Brilliance buying a new 2021 Pilot. Max was great to work with. He helped us through the entire process, got us a price we were comfortable with, and was a pleasure to work with. Max was great to work with. He helped us through the entire process, got us a price we were comfortable with, and was a pleasure to work with. More

Got a quote online and they had the car ready for me to test when I arrived. They don’t play games - gave a great deal from the jump. Jeff Fournier was a great salesman. He treated me with the utmost respe test when I arrived. They don’t play games - gave a great deal from the jump. Jeff Fournier was a great salesman. He treated me with the utmost respect and the customer service was great. I tend to get impatient with the whole car buying process and even when my attitude started to come out, Jeff was nothing but professional, patient, and kind. He stayed with me through the entire process and we had great conversation that made the waiting (on financing) not so bad. They’re honest and fair. Darrell Herbert in Finance was amazing too - the signing process was quick and easy. No hard push to buy anything additional. Will go to Jeff and Brilliance for all my vehicles. Love my new HR-V! More

I was extremely pleased with the professionalism and technical expertise that Donald Bailey (sales rep) brought to the table. Thank you for your help Don! technical expertise that Donald Bailey (sales rep) brought to the table. Thank you for your help Don! More

Eva was a pleasure to work with. We honestly can’t say enough good things about working her. She was super friendly, knowledgeable, and patient with us through the biting process. She made the car buying enough good things about working her. She was super friendly, knowledgeable, and patient with us through the biting process. She made the car buying process one that wasn’t stressful or unpleasant as some other dealerships have in the past. We will definitely be back to purchase another car from her and Brillance. Thank you for the great customer service and our new car! More

Bought new car here, get all my work done for free, goes well almost every time. Just went and everything went good, no complaints today. well almost every time. Just went and everything went good, no complaints today. More

Max was a great person to work with and help us test drive several different cars. Not pushy, understood just looking and ended up buying car. I would recommend him to contact. drive several different cars. Not pushy, understood just looking and ended up buying car. I would recommend him to contact. More

December 8, 2020, we went to Brilliance and had an amazing experience. When arriving Matt greeted us and took care of us the whole time. I am so thankful that Brilliance is such an amazing dealershi amazing experience. When arriving Matt greeted us and took care of us the whole time. I am so thankful that Brilliance is such an amazing dealership and treat their customers fairly, honest, and respectful. Brilliance is the place to go. They will take care of you. More

Our salesperson, Eva Gagliardi, was professional, courteous, and warm. We are very happy with our purchase, and we will happily recommend Eva and Brilliance Honda! courteous, and warm. We are very happy with our purchase, and we will happily recommend Eva and Brilliance Honda! More

Everyone was very helpful and professional, including the service dept., as I had brought my 2013 Cr-V in for service the month before. This is a great dealership! service dept., as I had brought my 2013 Cr-V in for service the month before. This is a great dealership! More

Thank you very much to Rick Miller. This was a very difficult decision for me as I had other offers coming as I was going to sign. difficult decision for me as I had other offers coming as I was going to sign. More