Brilliance Honda of Crystal Lake

Painless and quick process Buying a car here was painless and quick. i would highly recommend Matt Darwitt for his knowledge and making the deal happen quick and no B.S. Buying a car here was painless and quick. i would highly recommend Matt Darwitt for his knowledge and making the deal happen quick and no B.S. More

Great customer experience The customer service at this place is way above and beyond! Everyone is so nice and accommodating. I had work done on my car and they had a loaner a The customer service at this place is way above and beyond! Everyone is so nice and accommodating. I had work done on my car and they had a loaner all heated up for me and ready to go. This was so easy to have a repair done! I have referred many people here to buy a car! Buying a car here also was very easy and enjoyable. It was such a great experience that we came back to buy an additional car a year later! More

Lease new car I have been going to crystal lake honda for over 20 years where I usually buy or lease my car. At sales, Mike Houston.has been my go to as he has been I have been going to crystal lake honda for over 20 years where I usually buy or lease my car. At sales, Mike Houston.has been my go to as he has been honest and understanding what I need. More

No Pressure sale Found the 2019 CRV EX AWD in the color we wanted. Especially liked the fact that the vehicle had NO dealer installed "add-ons" that experienced at ot Found the 2019 CRV EX AWD in the color we wanted. Especially liked the fact that the vehicle had NO dealer installed "add-ons" that experienced at other dealers that only jack up the price with features or accessories you dont want. No hard pressure sell. Was a wonderful relaxing experience. Already knew this dealer has an excellent service department because have had all my 2013 Accord maintenance done hear. More

New car I really don't like car shopping I equate it to having a root canal, but this was a much better experience than I have had in the past. Sales people w I really don't like car shopping I equate it to having a root canal, but this was a much better experience than I have had in the past. Sales people were nice and honest, refreshing for me. More

Honda brilliance gave us the best offer. Purchased my third car with Robert. Me and my family trusted him for years, Nice, professional and very detail brilliance gave us the best offer. Purchased my third car with Robert. Me and my family trusted him for years, Nice, professional and very detailed with explanations. More

First Service Visit We have a 2019 CRV which we enjoy very much. We needed to come in for our first service visit and the experience was perfect. Very pleased. We have a 2019 CRV which we enjoy very much. We needed to come in for our first service visit and the experience was perfect. Very pleased. More

Stress free purchase We were pleasantly surprised there were no hidden fees added to purchase and no high pressure sales tactics. Car was a fair price and salesperson, Ji We were pleasantly surprised there were no hidden fees added to purchase and no high pressure sales tactics. Car was a fair price and salesperson, Jim, was very low key and was informative about the cars features and how they worked. We were dreading the car buying process happy it was so stress free. We would definitely buy from Brilliance again. Arlene Lau More

Easy and no hassle! Brilliance Honda, would I buy a car from them again? Absolutely. Fair price for trade in great price on 2019 Pilot. Matt Darwitt was a pleasure to Brilliance Honda, would I buy a car from them again? Absolutely. Fair price for trade in great price on 2019 Pilot. Matt Darwitt was a pleasure to buy a car from and the Finance Manager Darrell Herbert made the the financial process a friendly experience. I walked in an hour before close and all team members that needed to be on hand stayed late and did it with a smile. More

Brought car in for service Service rep did a great job of listening and was very informative about the work that was to be done. took care of the problem and saved me money with Service rep did a great job of listening and was very informative about the work that was to be done. took care of the problem and saved me money with some coupons.promised car within 1 hr and 45 minutes and easily beat that time promised. This was one of my best service experiences and service rep Justin Petty should be commended. John and Kathleen Mulsoff More