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Brilliance Honda of Crystal Lake
Crystal Lake, IL
1,521 Reviews
The team at Brilliance Honda of Crystal Lake would like to welcome you to our dealership in Crystal Lake, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Honda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Crystal Lake, you can always count on the professional technicians in our Honda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Crystal Lake count on the high-quality vehicles and services found at Brilliance Honda of Crystal Lake, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,521 reviews
October 11, 2019
Stress free purchase We were pleasantly surprised there were no hidden fees added to purchase and no high pressure sales tactics. Car was a fair price and salesperson, Ji We were pleasantly surprised there were no hidden fees added to purchase and no high pressure sales tactics. Car was a fair price and salesperson, Jim, was very low key and was informative about the cars features and how they worked. We were dreading the car buying process happy it was so stress free. We would definitely buy from Brilliance again. Arlene Lau More
by Arlene
Employees Worked With
Jim Infusino
October 09, 2019
Brought car in for service Service rep did a great job of listening and was very informative about the work that was to be done. took care of the problem and saved me money with Service rep did a great job of listening and was very informative about the work that was to be done. took care of the problem and saved me money with some coupons.promised car within 1 hr and 45 minutes and easily beat that time promised. This was one of my best service experiences and service rep Justin Petty should be commended. John and Kathleen Mulsoff More
by John Mulsoff
Employees Worked With
Justin Petty
October 09, 2019
Easy and no hassle! Brilliance Honda, would I buy a car from them again? Absolutely. Fair price for trade in great price on 2019 Pilot. Matt Darwitt was a pleasure to Brilliance Honda, would I buy a car from them again? Absolutely. Fair price for trade in great price on 2019 Pilot. Matt Darwitt was a pleasure to buy a car from and the Finance Manager Darrell Herbert made the the financial process a friendly experience. I walked in an hour before close and all team members that needed to be on hand stayed late and did it with a smile. More
by M. B.
October 06, 2019
Max in sales likely deserves 5 stars, but... and have no idea about service, based on this first 3 months with a new 2019 and their federal and state paperwork failures and attitude...I wont be back, except idea about service, based on this first 3 months with a new 2019 and their federal and state paperwork failures and attitude...I wont be back, except to serve notice for lawsuit and subpoena documents and testimony. your dealership fails to do this, register the transfer with the IL SoS records... and then 4 months later I receive violation for registration, and overdue charges and fees for the same, and now collections.... hmmm... for a car I traded to you and you sold but did not file with the SoS. do you think I am a happy customer? and your mgr response... telling me not their problem...takes the cake.... see my complaint with the FTC, BBB, and IL SoS... I hope they fine or sanction your dealership... meanwhile it seems this will require legal action against your dealership to settle the issue with the violation for a vehicle I traded to you almost 4 months earlier! More
by Paulj
Employees Worked With
Gary Cotshott, Max Ring
September 30, 2019
Cindy Laudermilk Honda CR-V sale! Cindy Laudermilk did an outstanding job in every aspect of the engagement. She was easy to work with, talk too, and answered all of our questions. Cindy Laudermilk did an outstanding job in every aspect of the engagement. She was easy to work with, talk too, and answered all of our questions. More
by billbright56
Employees Worked With
Cindy Laudermilk
September 27, 2019
I buy at Brilliance Honda because of Robert Calhoun The 2019 Passport is the 5th vehicle purchased from Brilliance Honda. We choose Brilliance because of Robert Calhoun who has been wonderful to work w The 2019 Passport is the 5th vehicle purchased from Brilliance Honda. We choose Brilliance because of Robert Calhoun who has been wonderful to work with. More
by TJMJ
September 26, 2019
Fixed a tough problem & kept me informed along the way Sean and his team diagnosed an unusual and difficult computer problem on my 2006 Civic and got it running as good as new! All along the way Sean call Sean and his team diagnosed an unusual and difficult computer problem on my 2006 Civic and got it running as good as new! All along the way Sean called to keep me informed about the difficulties, parts needed, hoped for completion date and cost. Couldn't have asked for better results or more respect. Definitely recommend!! More
by Sarah
Employees Worked With
Sean Brando
September 26, 2019
Awesome Mike was very helpful. He knew my vehicle very well. He has helped me on numerous occasions when I came in with questions.I would definitely recommend Mike was very helpful. He knew my vehicle very well. He has helped me on numerous occasions when I came in with questions.I would definitely recommend Mike. More
by Turtleman
Employees Worked With
Mike Houston
September 25, 2019
Purchased a new car. Brilliance Honda has a professional team that is willing to help with any questions or concerns one may have regarding a vehicle and is well organized Brilliance Honda has a professional team that is willing to help with any questions or concerns one may have regarding a vehicle and is well organized! More
by Emily
September 20, 2019
Good experience This was the first time buying a car on my own, Max made it seamless for me. Would advise anyone who wants to buy a Honda, to go see Max. This was the first time buying a car on my own, Max made it seamless for me. Would advise anyone who wants to buy a Honda, to go see Max. More
by ro
Employees Worked With
Max Ring
