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Brilliance Honda of Crystal Lake
Crystal Lake, IL
1,521 Reviews
The team at Brilliance Honda of Crystal Lake would like to welcome you to our dealership in Crystal Lake, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Honda vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Crystal Lake, you can always count on the professional technicians in our Honda service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Crystal Lake count on the high-quality vehicles and services found at Brilliance Honda of Crystal Lake, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,521 reviews
September 16, 2019
Agatha was professional Ann’s a delight to work with. Great experience at every step of the sales process. I bought an Accord and am delighted with it so far. Keep up the good work. Great experience at every step of the sales process. I bought an Accord and am delighted with it so far. Keep up the good work. More
by Dick
Employees Worked With
Agatha Lewandowska
September 15, 2019
Bought a Honda accord. Manager lied about repair Made a deal to buy a Honda accord. In the deal 2 deep scratches and a dent was to be repaired, as the dealerships lawnmower caused tgis damage. I bro Made a deal to buy a Honda accord. In the deal 2 deep scratches and a dent was to be repaired, as the dealerships lawnmower caused tgis damage. I brought it in to get the repair done. It was finished in 3 hours. They literally used a paint brush to brush paint over the 2 scratches, did not fix the dent. The car should have been detailed as well before delievery. I called and complained. Basically, I was told, "we just touched up the areas". They refused to fix it right. It is not a dealership that wants to deal at all. They won't barely budge on the price. Go elsewhere. The manager lacks a great deal of integrity. More
by Sheila
Employees Worked With
Cindy Laudermilk
September 13, 2019
Service after purchase Service was great! Done professionally and in a timely manner. Great waiting area also:) would definitely recommend Brilliance to friends and family i Service was great! Done professionally and in a timely manner. Great waiting area also:) would definitely recommend Brilliance to friends and family in the future:) More
by rewald01
Employees Worked With
Max Ring
September 11, 2019
Good dealer Matt very nice and patience to my parents and this is my second time buy a car here and very satisfied . I would recommend this place Matt very nice and patience to my parents and this is my second time buy a car here and very satisfied . I would recommend this place More
by Thanh ho
Employees Worked With
September 10, 2019
Our salesman Rob Calhoun is the best ever. 2nd car bought through Rob. No high pressure here, just straight talk and an honest deal. Best Service Dept I have been to. Great customer service. 2nd car bought through Rob. No high pressure here, just straight talk and an honest deal. Best Service Dept I have been to. Great customer service. More
by Jack N.
Employees Worked With
September 10, 2019
Excellent client service! I have been a customer of Brilliance for 10+ years would recommend this dealership to anyone looking for a Honda. I have never felt any pressure at th I have been a customer of Brilliance for 10+ years would recommend this dealership to anyone looking for a Honda. I have never felt any pressure at this dealership. More
by Honda2019
Employees Worked With
Eva Gagliardi
September 04, 2019
Great experience with buying a new used car. They were very friendly and helpful. They really worked to make us happy. Agatha was wonderful. Also the Finance man was with buying a new used car. They were very friendly and helpful. They really worked to make us happy. Agatha was wonderful. Also the Finance man was great too. No doubts. More
by Kathleen
Employees Worked With
Agatha Lewandowska
September 04, 2019
Great service FRom AJ Sweeny to the the people he had to always go and talk to, everyone was great. Service dept. was no hassle, in and out service. FRom AJ Sweeny to the the people he had to always go and talk to, everyone was great. Service dept. was no hassle, in and out service. More
by KJF
Employees Worked With
AJ Sweeney
August 27, 2019
Oil change and tire rotation The service tech was polite and answered all of my questions. The time was acceptable for the service that was done on my vehicle. Thank you. The service tech was polite and answered all of my questions. The time was acceptable for the service that was done on my vehicle. Thank you. More
by mackdr67
Employees Worked With
Max Ring
August 27, 2019
Great leasing experience Was drawn by the great lease deals from Honda and Brilliance. The leasing experience was no pressure and lease terms were as advertised. The trade i Was drawn by the great lease deals from Honda and Brilliance. The leasing experience was no pressure and lease terms were as advertised. The trade in offer on Odyssey was right in line with the KBB valuation. More
by TerryH
Employees Worked With
Dan Alfaro
