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Brilliance Honda of Crystal Lake
Crystal Lake, IL
1,309 Reviews
Brilliance Honda is proud to serve the Crystal Lake, IL region with quality used cars and New Honda vehicles . With models like the HR-V, Civic, CR-V, Odyssey, Accord, and Pilot, we have something for every taste, and every need. Come visit us to see our 2020 Honda vehicles in Crystal Lake and take one for a test drive.
If you're looking for a Crystal Lake used car, we can assist you there as well. Visit our used car inventory page to see the large collection of certified preowned and used cars to select from.
Brilliance Honda is not just a good choice as your Crystal Lake area Honda dealership serving Barrington, Elgin and Schaumburg, we also provide a full line of services dedicated to our Illinois customers. From auto repair performed by expert mechanics, to OEM Honda auto parts, to car loan assistance in Crystal Lake, Brilliance Honda is the smart choice for your next vehicle, or other automotive needs.
We're located at 680 W Terra Cotta, Crystal Lake, IL 60014, or you can call us at 815-459-6400
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,309 reviews
March 10, 2018
I got robbed here . I don't mean that I overpaid for a car. I mean I literally got robbed. Their service department stole my $300 Ray Ban sunglasses from the car. Again . I don't mean that I overpaid for a car. I mean I literally got robbed. Their service department stole my $300 Ray Ban sunglasses from the car. Again, SERVICE DEPARTMENT AT BRILLIANCE HONDA STOLE MY $300 RAY BAN SUNGLASSES. Are you reading this Mr. Kevin Keefe? Your service department STOLE my sunglasses. More
by srb034
Employees Worked With
Mark (service), Tim (service), Jeremy (sales), David (sales), Megan (finance)
Helpful March 05, 2018
Great It was a quick and easy trip, they had the exact car I wanted and Rob Calhoun made the whole experience that much more enjoyable. It was a quick and easy trip, they had the exact car I wanted and Rob Calhoun made the whole experience that much more enjoyable. More
by jjrich20
Employees Worked With
Robert Calhoun
March 05, 2018
Top notch dealership. I have now bought my third car from Brilliance. The salesman Donald Bailey worked well with my son and completely met all my sons car buying needs. I have now bought my third car from Brilliance. The salesman Donald Bailey worked well with my son and completely met all my sons car buying needs. I have and will continue to recommend Brilliance to everyone. More
by Dhenry001
Employees Worked With
Donald Bailey
March 03, 2018
Excellent Very friendy. Not pushy. Quick experience. Flexible. Patient. Knowledgeable. Honest. Reasonable price. Great selection. Personable service. Adequate Very friendy. Not pushy. Quick experience. Flexible. Patient. Knowledgeable. Honest. Reasonable price. Great selection. Personable service. Adequate hours. Good communication. We definitely will be purchasing another vehicle from Brilliance Honda in the future! More
by Carrie Jones
Employees Worked With
Dan Alfaro
March 02, 2018
Great job! We had a great buying experience at Brilliance Honda. Our salesperson, Eva, was great to work with. She was friendly and knowledgeable about the pro We had a great buying experience at Brilliance Honda. Our salesperson, Eva, was great to work with. She was friendly and knowledgeable about the products. More
by Diana
Employees Worked With
Eva
March 01, 2018
Experience with cindy laudermilk very unprofessional Very unprofessional dealership gives one price on vehicle and want to charge a different price. Told a veteran there is no military discount when ther Very unprofessional dealership gives one price on vehicle and want to charge a different price. Told a veteran there is no military discount when there is. I flew up there from Oklahoma to help my 19 year old son buy a car. we arrived for our appointment and she said I didn't think you were coming so I sold the car three hours ago. My son checked the next day and the other salesman tried to sell him the same car. So I tried to buy this car again for my son. Made out a credit report in good faith and she is telling me the car is sold again when they said they were holing it for my son.So my credit score was lowered and I don't have a car for my son. From now on I will always go across the border to Wisconsin. These dealers in and around the city of Chicago in the state of IL are people left over from a bygone era like the politicians in the state of IL.. The place will go broke like Detroit soon enough. This was another reason I left the state of IL. Its unfortunate my son is still there. This dealership is very unprofessional. Stay clear at all cost.Unless you have very deep pockets. More
by Dave Schultz
Employees Worked With
laudermilk cindy
March 01, 2018
Amazing! Went in to re-lease another vehicle. I called beforehand to make sure I could trade in my other lease for a new one that day and the girl on the phone Went in to re-lease another vehicle. I called beforehand to make sure I could trade in my other lease for a new one that day and the girl on the phone said it wouldn't be a problem. I ended up working with the same salesman I had years ago, Vince. Everything went great. He is pretty patient as I didn't really know what color I wanted and also left some things in the car I had already turned in...he went and got them for me in between the test drive and filling out paperwork. Worked with Dan to complete all the financing paperwork. Everyone is very nice. Will be back for the 5th time in 3 years. Thank you!!! More
by Erinanne26
Employees Worked With
Vince and Dan
February 26, 2018
Friendly, knowledgeable and efficient Fast,friendly, fair, knowledgeable sales associates , service area clean. Nice selection of vehicles. Vehicle was clean and in great condition. Grea Fast,friendly, fair, knowledgeable sales associates , service area clean. Nice selection of vehicles. Vehicle was clean and in great condition. Great price on the vehicle. More
by Brilliance1234
Employees Worked With
Warren Choe and Gary
February 24, 2018
Very easy and no pressure We’ve purchased two other vehicles at Brilliance in Crystal Lake. They gave us the best online quote for our new CRV. They also made sure we got a lo We’ve purchased two other vehicles at Brilliance in Crystal Lake. They gave us the best online quote for our new CRV. They also made sure we got a low finance rate since we have excellent credit, lower than quoted by another dealership. More
by B0812
Employees Worked With
Max Ring and Megan Deters
February 15, 2018
Awesome! Always friendly and great people there! There is not a lot of turnover so you see the same people that you have worked with before Always friendly and great people there! There is not a lot of turnover so you see the same people that you have worked with before More
by Kackie20
Employees Worked With
Max Ring, Daniel Schmidt
