Brilliance Honda of Crystal Lake
Crystal Lake, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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No Pressure Experience Ryan was very friendly and was able to provide us with information about all of the features of the used vehicle we purchased. He went the extra mile Ryan was very friendly and was able to provide us with information about all of the features of the used vehicle we purchased. He went the extra mile to assure that all of our needs were met. Darrel, of finance, added to the ease of completing the purchase. More
Great Sales Experience Gary was very knowledgeable and willing to work with us and what we could bring to the table. Darrel the finance person was not pushy at all, which wa Gary was very knowledgeable and willing to work with us and what we could bring to the table. Darrel the finance person was not pushy at all, which was different from other experiences I have had before. More
Smooth and painless. I had a good experience at brilliance Honda. The salesman was very helpful and he got me what I wanted. The finance person got me in and out in no tim I had a good experience at brilliance Honda. The salesman was very helpful and he got me what I wanted. The finance person got me in and out in no time. More
My experience at Brilliance Honda was wonderful! I went in to lease a 2017 Honda Civic this October. This was my first time leasing a new car. Jeremy made the experience run smooth and efficient. He I went in to lease a 2017 Honda Civic this October. This was my first time leasing a new car. Jeremy made the experience run smooth and efficient. He took his time explaining the features in the car and he was very knowledgable regarding the lease agreement as well as other questions I had. Thank you Jeremy and Brilliance for your help and dedication! More
Fantastic and friendly staff One of the best dealerships I have been to. Rick is a character! Never felt pressured to buy. He gave me some info about the car and helped me confirm One of the best dealerships I have been to. Rick is a character! Never felt pressured to buy. He gave me some info about the car and helped me confirm that this was the car for me. He worked with me to make sure I got the best rate and a car with low miles. I'm definitely recommending this dealership to my friends and family. More
Great Experience Wonderful to work with, Especially Ben Menella, Evan and Megan. Always a treat to work with the team at Brillance Honda. Thank you for excellent servi Wonderful to work with, Especially Ben Menella, Evan and Megan. Always a treat to work with the team at Brillance Honda. Thank you for excellent service. More
My third car from Brilliance Honda Ryan was great to deal with. He answered all of my questions and has called me several times to make sure I am satisfied with my purchase. Everyone I Ryan was great to deal with. He answered all of my questions and has called me several times to make sure I am satisfied with my purchase. Everyone I dealt with was extremely helpful. I love my new 2017 CRV. More
4th car bought here The experience here was just as before--always decent people to deal with. The salesman was very patient with us, showing us both the CR-V and a Pilo The experience here was just as before--always decent people to deal with. The salesman was very patient with us, showing us both the CR-V and a Pilot in the pouring rain--in the end we bought the Pilot--my wife loves it--My only complaint was that it took too long for the paperwork, but considering it was a Saturday--understandable. More
Amazing people! Everyone was so nice. The place was super clean. They made the process easy and smooth. I would totally come back to this dealership again. I would se Everyone was so nice. The place was super clean. They made the process easy and smooth. I would totally come back to this dealership again. I would send any of my friends there too. More
So much negative equity, GONE. This past week, I've had the pleasure of working with Jeff D. the sales manager at this location, along side one of the sales representatives , Cindy This past week, I've had the pleasure of working with Jeff D. the sales manager at this location, along side one of the sales representatives , Cindy L. Brilliance Honda of Crystal Lake went above and beyond to make sure my purchasing experience was excellent. Jeff and his team had provided the solution I needed to walk away from a negative equity hog, also known as Volkswagen. I didn't think I would ever be able to walk away from this car with out purchasing a high mileage, older vehicle. Not the case here. Jeff and Cindy worked with me on my every need, knew what I was looking for and made it happen. I absolutely will work with Brilliance Honda again in the future. You can purchase a car anywhere these days and get a decent deal. However, you can not purchase a car and get great customer service like they have provided here. If you are in the market to have a good experience, this dealership is a no brainer! They are a clear difference between a decent purchase experience vs. a great one. So for that, thank you Jeff & Cindy for making this experience great! More