Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Brilliance Honda of Crystal Lake
Crystal Lake, IL
1,314 Reviews
Brilliance Honda is proud to serve the Crystal Lake, IL region with quality used cars and New Honda vehicles . With models like the HR-V, Civic, CR-V, Odyssey, Accord, and Pilot, we have something for every taste, and every need. Come visit us to see our 2020 Honda vehicles in Crystal Lake and take one for a test drive.
If you're looking for a Crystal Lake used car, we can assist you there as well. Visit our used car inventory page to see the large collection of certified preowned and used cars to select from.
Brilliance Honda is not just a good choice as your Crystal Lake area Honda dealership serving Barrington, Elgin and Schaumburg, we also provide a full line of services dedicated to our Illinois customers. From auto repair performed by expert mechanics, to OEM Honda auto parts, to car loan assistance in Crystal Lake, Brilliance Honda is the smart choice for your next vehicle, or other automotive needs.
We're located at 680 W Terra Cotta, Crystal Lake, IL 60014, or you can call us at 815-459-6400
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,314 reviews
April 26, 2017
5th car purchased or leased from Brilliance Honda We are very loyal customers of Brilliance Honda because of our salesman, Gary Cotshot! He is very professional, cordial, and honest! He is a pleasur We are very loyal customers of Brilliance Honda because of our salesman, Gary Cotshot! He is very professional, cordial, and honest! He is a pleasure to work with! We also love the Honda product! The only negative comment I can make is that it takes TOO long. It seems like most of the time is spent just sitting and waiting! It should be a more efficient process. If it were easier, more people would come in to buy. No one wants to spend 5 hours to buy a car! More
by Franktperkins
Employees Worked With
Gary Cotshot, Dan Schmidt
Helpful April 24, 2017
Pleasant new car purchase, really? Yes really! The salesman set the bar high. Friendly, polite and considerate and he acted that way. We had a delay, causing an trip for me, in the proc Yes really! The salesman set the bar high. Friendly, polite and considerate and he acted that way. We had a delay, causing an trip for me, in the process due to computer down time. But the dealership tried to make it up without me asking for some consideration. More
by Ken Scharmann
Employees Worked With
Rick Miller
April 23, 2017
Great service I have learned to expect great service over the 7 years I have dealt with Brilliance and this visit was no exception. Kudos to all! I have learned to expect great service over the 7 years I have dealt with Brilliance and this visit was no exception. Kudos to all! More
by OldTorge
Employees Worked With
Service rep who wrote my contract
April 17, 2017
Great Customer Service Whether we are purchasing a vehicle or getting maintenance done, ALWAYS GREAT CUSTOMER SERVICE! We love this place. Always treated with great respec Whether we are purchasing a vehicle or getting maintenance done, ALWAYS GREAT CUSTOMER SERVICE! We love this place. Always treated with great respect and care. More
by LoveOurHondas
Employees Worked With
Jeff in Service Dept. / Rob in Car Salesman
April 16, 2017
Quick service, great employees I only went for an oil change this time and I was out of there in no time. Comfortable waiting area, pleasant customer service, gave me a coupon, expl I only went for an oil change this time and I was out of there in no time. Comfortable waiting area, pleasant customer service, gave me a coupon, explained what needed to be done in the near future but didn't push me to do it right away. I go there regularly. More
by Jacobmaia2
Employees Worked With
Ben Mennella
April 14, 2017
TAKES CARE OF ALL YOUR NEEDS. BRILLANCE HONDA MAKES YOU FEEL LIKE YOU ARE PART OF THEIR FAMILY. MIKE HOUSTON AND WARREN CHOE HAVE ALWAYS BENT OVER BACKWARDS TO TAKE CARE OF NEEDS A BRILLANCE HONDA MAKES YOU FEEL LIKE YOU ARE PART OF THEIR FAMILY. MIKE HOUSTON AND WARREN CHOE HAVE ALWAYS BENT OVER BACKWARDS TO TAKE CARE OF NEEDS AND PROBLEMS. More
by DENNIS 1946
Employees Worked With
SHAUN BRANDAU
April 07, 2017
Honest and informative We would highly recommend Brilliance Honda. It is a clean, modern dealership with attention to customer service. It is truly a full-service dealersh We would highly recommend Brilliance Honda. It is a clean, modern dealership with attention to customer service. It is truly a full-service dealership with friendly people in every department. More
by ThatGirl
Employees Worked With
Rob (sales), Megan (finance), Jeff (service and referral)
April 02, 2017
Good service! The service reps check my vehicle and they keep me up on what needs work. Completes work on time. Also love the complimentary coffee and popcorn! The service reps check my vehicle and they keep me up on what needs work. Completes work on time. Also love the complimentary coffee and popcorn! More
by Pat Brutchin
Employees Worked With
Ben and Shaun
March 25, 2017
Very friendly, informative, and efficient Everyone was very informative, listened to my needs, and helped me get everything that would benefit me the most. My vehicle had an issue right when Everyone was very informative, listened to my needs, and helped me get everything that would benefit me the most. My vehicle had an issue right when I left the dealership and everyone helped to promptly diagnose the vehicle and kept me informed the whole process. More
by Grapes5145
Employees Worked With
Jeff, Daryl, rick
March 25, 2017
Awesome Service!! Jeff and Gary were awesome. My son needed a new car, I called Sale Manager Jeff Deiters to inquire about different models and payments. While on our Jeff and Gary were awesome. My son needed a new car, I called Sale Manager Jeff Deiters to inquire about different models and payments. While on our way to dealership Jeff called us to see when we were coming. I told him we were on our way and when we pulled into dealership, he had the cars my son was interested in, sitting in front of dealership ready for him to test drive and decide on which one he wanted with no pressure. Received a great deal, but more than just price, they let us make our choice, help with options and treated my son who is 21 with great respect!! I would recommend this dealership to everyone!! More
by turtle36
Employees Worked With
Sale Manager Jeff Deiters, Salesman Gary Cotshott, Finance Manager Meghan Deiters
