Brilliance Honda of Crystal Lake

Happy with overall purchasing experience Was reconmend to this dealership by a friend. We are happy with the purchase price of our New Cr V Touring and would return to this dealership for ano Was reconmend to this dealership by a friend. We are happy with the purchase price of our New Cr V Touring and would return to this dealership for another purchase. More

Hand Free Link issue unresolved Routine oil change and unexpected minor brake issue fixed promptly under the terms of my dealer's maintenance contract, but a technical issue related Routine oil change and unexpected minor brake issue fixed promptly under the terms of my dealer's maintenance contract, but a technical issue related to the Honda Hands Free Link was treated as a "we have not seen this issue before" and offered no solution. A web search for the problem (incomplete download of smart phone contacts to the Hands Free Link Phone Book) found numerous similar problems with no resolution. A detailed complaint was forwarded to Hands Free Link support. Obviously there needs to be better communication between Honda Hands Free Link tech personnel and the Honda Dealership chain. I know better systems are available in other vehicles and this will influence my next vehicle acquisition decision. More

Great price and People, got a great car and a really good price good trade in value service has all ways been a pleasure to work with. price and People, got a great car and a really good price good trade in value service has all ways been a pleasure to work with. More

Great Dealership! My wife and I were in the market to buy or lease a new car. We went to a couple other dealerships before going to Brilliance. The others places were My wife and I were in the market to buy or lease a new car. We went to a couple other dealerships before going to Brilliance. The others places were super pushy, didn't listen or care to hear what my wife and I wanted and only cared about closing another deal. My experience at Brilliance was the complete opposite. Eric was super nice, friendly, answered all my questions and worked with me on my trade-in and overall lease deal. It was by far the best experience I have had at a car dealership. I would recommend this place and Eric to others that are looking to purchase or lease a new car. More

Regarding my visit We were welcomed from the time we came in to the time we left. We were never pushed to finalize the sale. I would recommend Brillance to anyone inte We were welcomed from the time we came in to the time we left. We were never pushed to finalize the sale. I would recommend Brillance to anyone interested in purchasing a new Honda. More

Brilliance Honda Service Department Excellent service in a timely manner! Could not have asked for anything better. Would recommend the dealership to anyone who wants to be treated righ Excellent service in a timely manner! Could not have asked for anything better. Would recommend the dealership to anyone who wants to be treated right. More

Service from Brilliance This repair shop is a good place to go. Let's face it, no one likes to hear that their car needs to be repaired. They are honest. I read some revie This repair shop is a good place to go. Let's face it, no one likes to hear that their car needs to be repaired. They are honest. I read some reviews and think there must be a misunderstanding. I believe in good maintenance on a vehicle. I have always had good service here. You do need to ask questions, in a non confrontational way and you do need to know a little of what your vehicle needs. You also know if you don't repair your car when needed other things may go wrong and ultimately cost more. They do what needs to be done and they are all very courteous to work with. I have been going to them since 2008. I know what poor repair shops are like and this is not one of them. More

The Best in Town Been a customer since I purchased my Honda Odyssey Touring car there (2009), and have been more than pleased with the service that I have received to Been a customer since I purchased my Honda Odyssey Touring car there (2009), and have been more than pleased with the service that I have received to date. I will continue to have all service done at Brilliance. Good service and an understanding staff! More

Fun, friendly and helpful We knew what we were looking for and what we could afford to do. Ryan and the Brilliance team listened to our needs, the crisis our family has been th We knew what we were looking for and what we could afford to do. Ryan and the Brilliance team listened to our needs, the crisis our family has been through over the past few years and we left there with a great vehicle and new friendships. Thanks so much. More

Easy sales process -- they made it painless and effortless Out of all the dealers I contacted, Brilliance responded the quickest and offered the best overall financing. No hassles. No pushy sales tactics. Very Out of all the dealers I contacted, Brilliance responded the quickest and offered the best overall financing. No hassles. No pushy sales tactics. Very friendly! More