Brilliance Honda of Crystal Lake

Great friendly service, very accommodating, helpful with children, nice atmosphere, willing to work with you, gives a fair deal. The inside of car wasn't thoroughly cleaned before purchase. children, nice atmosphere, willing to work with you, gives a fair deal. The inside of car wasn't thoroughly cleaned before purchase. More

Max Ring was amazing help with my whole experience. I got the car I wanted at an affordable price. Every request I had with the car before purchase was taken care of. I am 100% with my purchase and my experi the car I wanted at an affordable price. Every request I had with the car before purchase was taken care of. I am 100% with my purchase and my experience at Brilliance Honda. Thanks Max! More

After requesting and receiving an outstanding internet bid from Bob Daniels, we were scheduled to meet with Darrell Herbert to test drive the 2013 Honda Odyssey Touring Elite. Darrell proved to be an exe bid from Bob Daniels, we were scheduled to meet with Darrell Herbert to test drive the 2013 Honda Odyssey Touring Elite. Darrell proved to be an exemplary sales representative, providing ample opportunity to examine and test drive several Odysseys. Upon reaching a decision on the Odyssey, Darrell processed our trade-in offer with the Brilliance managers in a fair and respectful manner. After the purchase agreement, Darrell expedited the final delivery process with great service and attention to detail. Our overall buying experience was one of the best ever, thanks to the professionalism and friendliness of Darrell, Bob, and the entire Brilliance sales and service staff. We can unequivocally recommend them to anyone in search of a positive and enjoyable car-buying experience. We will definitely be returning to Brilliance for our service needs with our Odyssey. More

I purchased a used 2012 Honda CRV from Cindy at Brilliance Honda on June 20. The entire experience was not only "not bad," it was exceptional from beginning to end. Cindy is warm and friendly, and Brilliance Honda on June 20. The entire experience was not only "not bad," it was exceptional from beginning to end. Cindy is warm and friendly, and she knows her way around the cars. She was quick to point out the features and differences of the 2012 CRV from the 2009, which I was trading in. Once I knew I wanted the car, it was time to talk numbers. There was a point where I thought we were just too far apart from each others' numbers and that I'd have to keep looking, but Cindy and Jon would not give up. The negotiation was pleasant and mutually beneficial. Cindy and Jon really made me feel like an important customer, plus they came up with a solution that worked for both of us. I'm absolutely ecstatic about my "new" CRV and about the purchase process, which exceeded my expectations exponentially. Highly, highly recommend! More

We had a good experience purchasing our Odyssey at Brilliance. We first worked with Bob Daniel who quoted a price for us. We then worked with Carolina Corona who arranged a trial day drive and showe Brilliance. We first worked with Bob Daniel who quoted a price for us. We then worked with Carolina Corona who arranged a trial day drive and showed us the features of the van. I had pain issues with the new headrests and Carolina worked hard to problem solve this for us. She ended up finding that we could substitute the 2010 headrests for the 2013 headrests which were so much more comfortable for me and has prevented me from getting the bad headaches caused by the 2013 headrests. Carolina answered our questions and did not keep contacting us to pressure us to buy while we made our decision. We so appreciate that! Since Carolina switched jobs while we were deciding, we worked with Max Ring for the purchase. The van arrived ahead of schedule. The only complaint we had is that we paid to have the surface protection applied to the van and when we received it, the interior was still wet with the application. It got on our clothes and hands which was unpleasant. Other than that, this was as pleasant an experience as we could have hoped buying a new car. Thank you, Brilliance Honda. More

We just bought our accord from brilliance honda. Our experience were excellent. We worked with Max ring, he is a great sales person. Very nice, easy to talk to and has all the information ready. We got experience were excellent. We worked with Max ring, he is a great sales person. Very nice, easy to talk to and has all the information ready. We got the car with our favorite color the same day and the whole process was very smooth. This is a honda dealer I will recommend to my friends. More

Thank you for your help in getting is a really beautiful, fun to drive car! We look forward to driving it for many years to come. fun to drive car! We look forward to driving it for many years to come. More

My experience was amazing!!! Max did everything to help me!! Best experience I have ever had buying a car!! I recommend brillance Honda!!! Thank you me!! Best experience I have ever had buying a car!! I recommend brillance Honda!!! Thank you More

The BDC process made everything fast and efficient. By the time I was ready to deal with the sales person, all but the signatures were complete. The salesperson made the transition from phone/online to f the time I was ready to deal with the sales person, all but the signatures were complete. The salesperson made the transition from phone/online to finance smooth and easy. The finance portion was surprisingly fast and painless. Their competitors should follow Brilliance's example on honesty, follow up, pricing, and efficiency. Well done gang. More

Overall great experience with Brillance again. My family has bought two previous Accords from Brillance. I ended up having to order a new 2013 Accord from the factory since the trim level and color I wanted has bought two previous Accords from Brillance. I ended up having to order a new 2013 Accord from the factory since the trim level and color I wanted couldn't be found. Max kept me up to date on when the car was being made and when it would arrive. It even arrived earlier than expected. Max was very friendly and wasn't pushy or overbearing like salesmen at other dealerships. Being my first new car, Max seemed to understand this and was very helpful throughout the whole process. Brillance was willing to match a lower interest rate I was offered somewhere else (they actually gave me an even lower rate). The final price was a little more than I wanted, but I think I got a pretty good value overall for the features the car has and the extras I added . Max was willing to knock down the price on some accessories to get closer to the price I had in mind. I would highly recommend Brillance Honda. More