Brilliance Honda of Crystal Lake

I worked with Max Ring at Brilliance Honda to buy my 2011 Honda CR-V. Max was friendly, polite, and easygoing. I had visited a few dealerships, and of the sales people I met, I felt the most comfortable with Honda CR-V. Max was friendly, polite, and easygoing. I had visited a few dealerships, and of the sales people I met, I felt the most comfortable with Max. He was as excited about the car as I was! I would defintely buy another car from Max, and from Brilliance Honda. More

He was really nice and help me a lot to get what I wanted and did all he can to get almost the price I want, really nice guy and did all he can to get almost the price I want, really nice guy More

We were in the market for a small SUV and stopped by Brilliance Honda to look at the CR-V. We were assisted by salesman Max Ring and, from the beginning Max was very personable, knowledgeable and helpf Brilliance Honda to look at the CR-V. We were assisted by salesman Max Ring and, from the beginning Max was very personable, knowledgeable and helpful. We looked at and then drove the CR-V and then went on our way without any pressure from Max. We wanted to look at some other small SUV's. Then we went on the internet and gathered some quotes. Brilliance did not come in with the lowest quote but they matched the lowest quote without a problem which is what we wanted. We went back to Brilliance because Max had treated us well and they are our local dealership. I would recommend Brilliance Honda to anyone. More

My husband and I had a wondeful experience when purchasing our new car. We haven't bought a new car in almost 10 years, so we didn't know what to expect. The knowledge and expertise of Max and Je purchasing our new car. We haven't bought a new car in almost 10 years, so we didn't know what to expect. The knowledge and expertise of Max and Jeff were extremely helpful to us. They didn't go overboard with a sales pitch and really made sure that we were comfortable with everything that was happening! They both were very knowledgeable about Honda and its cars. We couldn't have been happier. The environment was clean, organized and relaxing...they didn't "push" us to do anything...I feel very comfortable going back or recommending family and friends to go to Brilliance Honda too! They won't be sorry!!! More

This is the third vehicle we have purchased from Brilliance Honda. All of our sales and service experiences have been excellent, hence the third vehicle purchased from Brilliance Honda. Our most rec Brilliance Honda. All of our sales and service experiences have been excellent, hence the third vehicle purchased from Brilliance Honda. Our most recent experience lead us to purchased a fully loaded Honda CRV EXL along with an extended warranty and the Teflon treatment. Darrell Herbert, Sales Consultant at Brilliance Honda, is an exemplary representative of the Honda company, its products and services. Darrell was friendly, informative and knowledgeable of the Honda vehicles we were interested in and all the equipment and features Honda had to offer. After the purchase, Darrell spent a significant amount of additional time demonstrating the CRV EXL's features such as the navigation system.. The Honda company produces vehicles that sell themselves. It is without hesitation, given the market competition, the Darrell was the reason why we decided to purchase the Honda CRV. Darrell followed up the day after our purchase to make sure we were satisfied with our experience and our decision. In this day and age, customer service is at a minimum. Darrell's ability to make our vehicle buying experience a pleasure was the deciding factor. Kudos to Honda for making a great vehicles and for employing representatives of your organization like Darrell Herbert. Thank you. Rob & Colleen Flynn More

I had a great experience leasing my new Honda from Brilliance. The salesman John Owen came outside to greet us before we even parked. He is a total professional with years of experience. John made me Brilliance. The salesman John Owen came outside to greet us before we even parked. He is a total professional with years of experience. John made me feel comfortable and welcome. All the staff dressed in their smart vests were extremely courteous from the service manager, sales manager to the financial manager. In a few months they will move to a new facility a few minutes away. Believe me I will be following! Thanks to all at Brilliance! More

I don't say this lightly though the experience I had at Brilliance Honda was as close to ideal as realistically possible. Rob was extremely nice, patient, professional, honest, and knowledgeble about at Brilliance Honda was as close to ideal as realistically possible. Rob was extremely nice, patient, professional, honest, and knowledgeble about the Hondas. And John was the exact same and they both did their absolute best to accomodate my price goals. I was extremely pleased to say that in hindsight that they actually exceeded them! They even let me pay the net after trade-in with credit card to maximize the points. That's very rare as most dealerships only allow up to $3000 And they also give a very creative and really cool "gift" once you actually buy the car :) I highly recommend Brilliance Honda to any potential car buyer as it really is a no-brainer to shop here. Even if you live in the Schaumburg/NW suburbs it is definitely worthwhile to make the longer trip to Crystal Lake and visit Brilliance. More

This is our 4th car from Brilliance. We have been very pleased and look forward to excellent service. Max was very professional and a good sport. pleased and look forward to excellent service. Max was very professional and a good sport. More

I was not expecting to get a new vehicle. I brought my 2005 Pilot in for service and was faced with the reality that the cost of repair was beyond what I was expecting to pay. Brilliance Honda offered me 2005 Pilot in for service and was faced with the reality that the cost of repair was beyond what I was expecting to pay. Brilliance Honda offered me a more than fair trade-in value for my car and they were happy to help me get into a certified pre-owned 2011 Pilot. The service, sales and finance departments are all extremely helpful and willing to go the extra mile for the customer. This is the third car we've bought from Max, and he was beyond helpful, courteous and patient while we previewed several different cars and asked many, many questions. We would absolutely recommend Max and Brilliance Honda to anyone in the market for a Honda vehicle!! The prices are fair, the service is excellent and the experience was far more pleasurable than one would expect when buying a new vehicle. More

Greatest customer buying experience I have ever had. I spent 20 plus years as a Auto Dealer Service Manager and purchased many vehicles during that period. Obivoulsy purchased from my Dealer of employmen spent 20 plus years as a Auto Dealer Service Manager and purchased many vehicles during that period. Obivoulsy purchased from my Dealer of employment and never received this type of outstanding customer service. I would recommend Brilliance Honda to anyone. Good knowlegeable people, fair and honest prices, no pressure..... Looking forward to the service experience as well.... More