Brilliance Subaru

Best dealership experience ever. I've been going to dealerships for over 38 years and Brilliance Subaru service is one of the best experiences I've ever had. They always do a very go I've been going to dealerships for over 38 years and Brilliance Subaru service is one of the best experiences I've ever had. They always do a very good job at a good price. Never had a problem. They don't overcharge like so many other dealerships and they don't try to upsell you on expensive maintenance. They so such good work that I've even had them do repair work on my Toyota Camry! More

Phenomenal Dealership Brilliance Subaru of Elgin is the best dealership, by far, I have ever been to. I found a car online and was given valuable and helpful information f Brilliance Subaru of Elgin is the best dealership, by far, I have ever been to. I found a car online and was given valuable and helpful information from the online representative, Preston Seals, before I made my trip to the dealer for the first time. Everyone at the dealership was very nice and if you go, Ed Troike is the salesman that made the experience what it was. From the time I arrived to the time I left, he was full of helpful and detailed information and will take you on an astonishing and unforgettable test drive. On top of it all, the cars are stunning from the way they look, the design, and most importantly, the way they drive! You won't believe it until you experience it yourself...which is why you need to go to Elgin and buy a car! Without a doubt, I would recommend and encourage for everyone to go to the Brilliance Subaru dealership and tell them to make sure they ask for Ed Troike as their salesman when they go. More

Brilliance, takes care of their customers When it comes to service you are in and out, Brilliance understands the customers busy schedule. They also check service milage to make sure your on t When it comes to service you are in and out, Brilliance understands the customers busy schedule. They also check service milage to make sure your on top of it when it comes to caring for your SUV More

Amazing place to buy a car Very satisfied with Brilliance Subaru. Sales people there were awesome. The dealership was very clean as well. Outstanding customer service and willin Very satisfied with Brilliance Subaru. Sales people there were awesome. The dealership was very clean as well. Outstanding customer service and willing to negotiate. A+ service in my opinion. More

Good service Ever since my recent oil change I am getting an error message that something needs attention. Screen shows a wrench and message says something needs a Ever since my recent oil change I am getting an error message that something needs attention. Screen shows a wrench and message says something needs attention. Will be brining the car back when I get a chance. More

No longer a one car family. In our retirement years we chose to become a one car family. It was uncomfortable. As many, we disliked car shopping. From the passed we knew of Subar In our retirement years we chose to become a one car family. It was uncomfortable. As many, we disliked car shopping. From the passed we knew of Subaru's outstanding reliability and we started there. We were blessed to meet Ed Troike our sales associate who gently walked us through several directions and choices from used to new vehicles never pushing in any manner. We started out looking for cheap transportation. We ended up with a brand new Subaru Outback with Eyesight technology and never happier. Ed is one of the finest salesperson I've ever met. The rest of the entire staff is just as go. More

Serviced Subaru Brilliance Subaru has the most helpful and courteous service staff. Bought our car from Gary Lang, but find their service staff to be rude and condesc Brilliance Subaru has the most helpful and courteous service staff. Bought our car from Gary Lang, but find their service staff to be rude and condescending. Do NOT experience that at Brilliance. More

Buying our first brand new car We recently bought a 2018 Forester and it was a very pleasant experience. Our salesman Jay Turner was very knowledgeable of the product. He was not We recently bought a 2018 Forester and it was a very pleasant experience. Our salesman Jay Turner was very knowledgeable of the product. He was not pushy, he has a very easy-going, calm demeanor which is my preference to work with, especially when one is making a big and expensive decision. We are two senior citizens, who have never bought a brand new car. Jay had the unfortunate job of working with two fossils, I believe he understands we need private tutoring in how to use all the modern gadgets on today's cars and has generously offered to help us when needed. More

Great buying experience They were very responsive to emails before I went in to look at some cars, and the sales staff and everyone were great to deal with once I got there. They were very responsive to emails before I went in to look at some cars, and the sales staff and everyone were great to deal with once I got there. They were very accommodating and the purchasing process was easy and smooth. More

Most accommodating My battery died. I called my local mechanic, a local farm equipment store, and Brilliance Subaru. Brilliance got me in almost immediately, and repla My battery died. I called my local mechanic, a local farm equipment store, and Brilliance Subaru. Brilliance got me in almost immediately, and replaced the battery while I waited in their very comfortable waiting room with a cup of hot chocolate. In my hastily-arranged contest for "Most Accommodating", Brilliance was the winner. More