Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Brilliance Subaru
Elgin, IL
502 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 502 reviews
August 09, 2026
Dan in finance answered my options regarding the different maintenence programs concerning oil changes. Ifollowed up by signing up with the Brillance service dept. different maintenence programs concerning oil changes. Ifollowed up by signing up with the Brillance service dept. More
by dickfederman
Employees Worked With
Markus Walker
August 04, 2026
They are very friendly easy to talk with. Understanding of what I was looking for Good experience Understanding of what I was looking for Good experience More
by Tb
August 04, 2026
Didn't get upsaled, all the staff was friendly and accommodating. Justin was the one to help me and I will continue to work with him. He was professional and timely and helped me get exactly what I wa accommodating. Justin was the one to help me and I will continue to work with him. He was professional and timely and helped me get exactly what I wanted at a very fair price. The dales manager was great as well. Very welcoming! More
by Rara484
Employees Worked With
Other Employees :
Justin gesswein
July 12, 2026
Superb service - They went way beyond and "got 'er done" for us. Well trained service processionals. for us. Well trained service processionals. More
by Cookie
July 04, 2026
Accurate and helpful service. Was able to make a decision on my vehicle thanks to the communication with the service department. Was able to make a decision on my vehicle thanks to the communication with the service department. More
by Billwauk
Employees Worked With
July 02, 2026
Got my car in right away and finished ahead of time. And kept me informed. And kept me informed. More
by kvstorm22
Employees Worked With
Other Employees :
All of them
June 26, 2026
Attentive, thorough, and available to answer questionsl Texting the status of the work order helps Texting the status of the work order helps More
by R.GEISS
May 17, 2026
Service Dept. was friendly and helpful. Price upfront was reasonable and the car was serviced quickly! was friendly and helpful. Price upfront was reasonable and the car was serviced quickly! More
by kjones262
Employees Worked With
May 01, 2026
It was very welcoming and clean, great people especially Jay our sales person was very patient with my husband Jay our sales person was very patient with my husband More
by Lisa
April 14, 2026
Since I purchased my 2024 Crosstrek Sport, every employee that I have dealt with, sales, financing and service have been outstanding. Brilliance Subaru has their level of service basically in their name..... that I have dealt with, sales, financing and service have been outstanding. Brilliance Subaru has their level of service basically in their name......it is...Brilliant!! More
by Andy
