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Bristol Toyota

Swansea, MA

4.8
1,033 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 36 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 35 consecutive years. Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 5 I-195.
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2283 Grand Army Highway

Swansea, MA

02777

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Showing 1,033 reviews

October 10, 2017

Great experience This dealership has the most dedicated personnel that I have ever seen! Courteous and professional always with the customer in mind and follow through More

by William431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lotero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayleigh Isenor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Axtell
Dec 16, 2017 -

Bristol Toyota responded

Thanks for the kind comments. I'm glad to learn that we met your expectations. That is what we strive to do.

October 02, 2017

2017 Highlander purchase Overall I was very satisfied with my purchase experience. They did not have the vehicle I wanted on their lot and had to try and find it from other de More

by Nepats12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayleigh Isenor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Shtutin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2017 -

Bristol Toyota responded

I'm sorry to learn that we were unable to get your first color choice when we located your vehicle. We typically ask for up to 3 color choices when we are searching for a vehicle not in our stock. In your case, it should have been communicated to you that your second color choice was the only vehicle we could obtain at that time. You should have been told that in advance. Please accept our apologies for the poor communication.

September 28, 2017

Courteous patient and knowlegable From beginning to end, I was treated courteously and all if my questions were answered and there were a lot! I gound him to be patient and not pushy. More

by Cher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Axtell
September 28, 2017

New truck Pleasant experience for my new truck purchase. Sharon has great customer service and that's what drew me into Bristol Toyota. Thanks for your help. More

by Toyota4me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon Jorde
September 27, 2017

Quick and Easy Bristol Toyota allows for a quick and easy service appointment every time. The staff are friendly and efficient. The brand new dealership is beautiful More

by BSantos
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Herd
Sep 27, 2017 -

Bristol Toyota responded

Thank you for your patronage and your feedback. We appreciate your service business and hope to see you again on your next appointment.

September 27, 2017

New 2017 Camry Excellent experience, quick, efficient and no hassles. Best dealership experience in 25 years. No sales pitch or pressures. Definitely will go back fo More

by JASdors98543!@
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Shtutin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Jorde
September 26, 2017

A very positive car-buying experience! Bristol Toyota is a state of the art facility staffed by a professional team dedicated to serving the needs of their customers. My sales representativ More

by Bill1967
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rocha
Sep 26, 2017 -

Bristol Toyota responded

Thank you for your patronage and your feedback. We appreciate the fact that you would "highly recommend" Bristol Toyota to friends and relatives.

September 25, 2017

Amazing Dealership Bristol Toyota has awesome custom service and great selection of trucks. The Service department has high standards. They're friendly and I would recom More

by AnnieG3434
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Anderson , Steven Axtell
Sep 25, 2017 -

Bristol Toyota responded

Thank you for your patronage and your feedback. Enjoy your new Tacoma.

September 14, 2017

Dishonest dealership. Horrible customer service. Awful experience from beginning to end. Wouldn't recommend this dealership and was highly recommend by someone else. Wish I hadn't purchsed at this pl More

by Abc123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lynda Ramsay
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2017 -

Bristol Toyota responded

Dear Abc123, Thank you for bringing your concerns to our attention. I am sorry to learn that problems have not been solved to your satisfaction. Your experience is not consistent with the 30+ years of truly satisfying customers and standing behind what we sell and service. Since I don't know your name or the vehicle that you purchased, it is difficult to resolve your concerns. Please contact me directly at mike.hills@bristoltoyota.com and I will work to correct any outstanding issues. Once again, please accept my apologies on behalf of Bristol Toyota and I will look forward to hearing back from you at your earliest convenience. Mike Hills General Manager

September 10, 2017

Wonderful Buying Experience There was no pressure and dealing with everyone at the dealership including sales was great. The facility is beautiful as well. I look forward to my s More

by Peewee0707
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2017 -

Bristol Toyota responded

We appreciate your recent purchase. We look forward to seeing you in Service when you return.

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