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Broadway Ford

4.7

625 Lifetime Reviews

980 W Broadway St, Idaho Falls, Idaho 83402
Call (208) 413-9578

Top Reviewed Employees

Robert Wadsworth, Body Shop Manager, Broadway Ford

Robert Wadsworth

Body Shop Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Carroll, Service Advisor, Broadway Ford

Matt Carroll

Service Advisor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bruce Cherrington, Finance Manager, Broadway Ford

Bruce Cherrington

Finance Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shane  Richins, Internet Sales Representative, Broadway Ford

Shane Richins

Internet Sales Representative
4.5
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

December 11, 2018

"A pleasing experience."

- fbrig

I enjoyed working with Justin Howard in sales. He was helpful and found the truck that suited me as best he could. I would refer my friends to him. Floyd Gardner

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Employees Worked With

Warren Drewes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Justin Howard in Sales

December 03, 2018

"Great Service, But Fix the Internet"

- IdahoBill

Always have received great service from either the Service Department or the Quicklane folks. One issue did occur at each department within the same week, i.e. neither department checks their internet appointments. When I arrived at each location of separate dates, neither knew that I was coming. When I mentioned I had an email appointment confirmation, both stated that they typically don't monitor the internet. Odd, since they could easily get overbooked for the time slot that I picked. In the Quiklane today, the attendant said he never books appointments prior to 8 AM, even though the internet allows earlier appointments. In either case though, service was timely and professional. I consider this omission to be a learning curve issue, but should be fixed sooner rather than later.

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Employees Worked With

Sorry, don't recall names.

June 23, 2018

"Not honest "

- I.hop

Drove several hours to look at a used truck. Was told only 2 things need to be repaired. Truck had several more costly parts that need to be replaced and had oil leak in oil pan. Truck rims and tires were swapped out for tires that were bald and cracked. Technicians report said truck was unsafe to drive until repaired but staff tried to say truck would be safe to drive over 340 miles. Very dishonest through whole process.

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Employees Worked With

Shane Richins
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul Kotter
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Pais
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Featured Inventory

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2019 Ford Edge

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Vending Machines
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Vending Machines
Broadway Ford, Idaho Falls, ID, 83402