Broadway Ford

Bergstrom always does a great job. Very clean waiting area and restroom. Friendly service advisor - Dee is wonderful! Very clean waiting area and restroom. Friendly service advisor - Dee is wonderful! More

I prepaid for 5 years of Navigation updates from Ford. October, I received my navigation update on a flashdrive and was having trouble installing it myself. Called Ford and they suggested, i bring my truc October, I received my navigation update on a flashdrive and was having trouble installing it myself. Called Ford and they suggested, i bring my truck to my local dealership to have them install. Ford assured me, it would be free of charge as I paid for the update. Upon my visit to Bergstrom, I was informed it would be a $185 charge for them to run a diagnostic test, a few hours later, I received a phone call letting me know that the APIM failed while Berstrom was "forcing" the update. I stated, "it was working when I dropped it off and that I was not informed that the APIM could fail. If I would have know that there was a chance of failer, I would not have had Bergstrom try to load the update as I was not having any issues with my navigation. Samantha stated it would have eventually failed. $1225 for a new APIM to be installed. After install of the new APIM, I talked to Samantha again, stating my concerns on how the whole thing was handled. How do I know the Technitian did not cause the APIM to fail. Did he hook up the diagnostic equipment incorrectly. She also could not produce any paperwork for the diagnostic test or explain to me what the diagnostic test was for as it did not report my APIM having issues. Samatha could talk the talk but not in layman's terms. Very disgruntled Ford owner. More

I was satisfied with the quick response to my drive in oil change. I was told it may take an hour and half, was busy, but they got me out in less than 45 mins. oil change. I was told it may take an hour and half, was busy, but they got me out in less than 45 mins. More

I was satisfied with my latest visit they finally figured out the issue with my truck and so far all is good. out the issue with my truck and so far all is good. More

Bert was amazing. Kind. Excellent service. Will do more with mobile options. Very happy with the outcome. Kind. Excellent service. Will do more with mobile options. Very happy with the outcome. More

They were very easy to work with. They beat the competition for price. They were by far the most helpful and genuine people. They beat the competition for price. They were by far the most helpful and genuine people. More

Second strait time I had my oil changed (the works) and they couldn't complete everything I needed done. First time the couldn't get my valve caps off my tires they said because they were corroded. Second they couldn't complete everything I needed done. First time the couldn't get my valve caps off my tires they said because they were corroded. Second time I ask my tech. To to remove a nail (small) and fix the tire. I was informed it could not be fixed. I was informed I had to buy a $300+ tire. I refused to buy a new tire that was in great shape (other than the nail) I took it down the street to Midas on both occasions. The valve cap issues was rectified in less than 10 minutes. The nail removed, plugged and patched for $30. Took another 30 minutes. Questions why in God's name are you trying to get customers to buy un needed services (tires) ect? I've been a very loyal customer defending this dealership for a long time. Maybe it's time to go with a different service company Sincerely Jeffrey Stegwell Jeffreystegwell@gmail.com More

They were able to figure the problem out and order the necessary parts to fix it. Unfortunately they didn’t have the part in stock which will require an additional trip to the shop. necessary parts to fix it. Unfortunately they didn’t have the part in stock which will require an additional trip to the shop. More

Service representatives very friendly making checking in easy, work on vehicle was done before promised time. My vehicle was brought right to me when service was done. I love waiting room, clean and refres easy, work on vehicle was done before promised time. My vehicle was brought right to me when service was done. I love waiting room, clean and refreshments provided. More

Did exactly what the car needed, service center employee was friendly, courteous and very helpful. was friendly, courteous and very helpful. More