Broadway Ford

Wrongly charged for oil change and will not refund koney Broadway overcharged my credit card $140 for an oil change and will not refund my money. I had an oil change. Frustrating and ridiculous! This has be Broadway overcharged my credit card $140 for an oil change and will not refund my money. I had an oil change. Frustrating and ridiculous! This has been going on for over a month and they give me the runaround. So sorry I took my vehicle here, More

Horrible service I would strongly recommend that you never bring your vehicle here for service. They charged me $60.00 just to tell me they can not work on my sons tru I would strongly recommend that you never bring your vehicle here for service. They charged me $60.00 just to tell me they can not work on my sons truck so now I have to have it towed somewhere else. Everytime I have called this week I get a voice mail. I leave messages they have never returned my call. I have always had to call back. They had it for a week only to tell me they can't work on it. I asked them to charge the battery, they did do that. But when I called and asked if it would start she, Jessie, said she would not try it. So I get a ride here and nope it won't start. Went to pay the invoice and they could not find it. She had Jessie bring it up she threw it on the counter and never said a word, just a dirty look. Got the managers card and called him and as usual a voice mail and again no call back. By the way it is Broadway Ford on Military Ave. More

Went above and beyond. Delphine was the greatest!! Excellent customer service! Delphine was the best salesperson. She went above and beyond to make this deal happen having to deal with a few of our dif Excellent customer service! Delphine was the best salesperson. She went above and beyond to make this deal happen having to deal with a few of our difficult circumstances getting the deal done. Only complaint so far, for the kind of money, windows weren't very clean upon delivery and carpet had debris on carpeting. Left over personal items from previous owner. More

Painless Car was as described. Car was cleaned and serviced well but not so detailed as to hide flaws. Salesman was a good help and followed through with wi Car was as described. Car was cleaned and serviced well but not so detailed as to hide flaws. Salesman was a good help and followed through with with something that he said he would. More

Friendly The most comfortable and friendly experience I've had when purchasing a new vehicle. No high pressure from the sales associate, just easy conversation The most comfortable and friendly experience I've had when purchasing a new vehicle. No high pressure from the sales associate, just easy conversation on what I was looking for in a truck. Love my new Ford F150. More

excellent dealership I got a terrific deal on a 2015 Escape. They found a hidden rebate for this vehicle for me. The sales and service has been tremendous. I got a terrific deal on a 2015 Escape. They found a hidden rebate for this vehicle for me. The sales and service has been tremendous. More

Broadway Ford repair service sucks I've taken 3 vehicles in for service and all 3 times the mechanics screwed up the work. The first vehicle was a 08 mustang that needed a new manual I've taken 3 vehicles in for service and all 3 times the mechanics screwed up the work. The first vehicle was a 08 mustang that needed a new manual transmission due to a gear whine in 5th.(warranty fix). When I got it back, service writer told me 3 people drove the car and the whine was gone. When I drove it, I could barely get into 3rd because the boot was so tight and the shift lever vibrated a inch or more, so back into the shop. They told me the shift linkage was bent (imagine that)' so they replace that. However the vibration was still there in 3rd gear. so back into the shop again. Now they tried to convince Ford that the new transmission was defective, not bothering to tell them that the shift linkage was bent while installing the transmission. Some Ford engineers came in and tore the transmission apart but couldn't really find anything, and naturally the dealership would admit anything. 3 weeks later I finally got my gar back with another new transmission. Vehicle number 2 was a brand new 2015 Focus that developed a noise in the front end. Dealed diagnosed it as a bad clutch pack in the transmission, so they replaced it. Bow they can't get the car into reverse to get it off the hoist. According to the dealer, even Ford corporate didn't know what to do, but they recommended replacing 3 parts that weren't available. (Here we go again) My brother in law worked on the design of this transmission and said this was a simple design and an easy fix, so nothing should have gone wrong. My wife lost all confidence in this car so we sold it while it was on the hoist. Vehicle #3 was a F150 that stopped directing hot air to defrost, dash vents or floor. All heat came out the dash. Bad mode motor, right? Well, they replaced the mode motor, ($38) which was bad, but they also took the dash totally apart and replaced the air plenum ($328) because "sometimes it goes bad' (which actually was OK- because I asked for it back to verify it's condition) Total bill was over $1500, which was the estimate for the worst case scenario. I talked with the manager but have not gotten any satisfaction. It appears like the mechanics are being trained on the customer's vehicles rather that being sent to Ford authorized schools. More

2017 f250 Had a great experience working with Kira,no hassles. Very satisfied with my price and trade in. I would recommend broadway to my friends looking for a Had a great experience working with Kira,no hassles. Very satisfied with my price and trade in. I would recommend broadway to my friends looking for an auto. More

Great Experience Cory did a great job in finding me the right vehicle that would fit my budget. The process was quick and simple. I will use them again! Cory did a great job in finding me the right vehicle that would fit my budget. The process was quick and simple. I will use them again! More

Could have been great This would be an excellent if they would give better service after the sale. I got the truck I wanted and felt good about the service through the purc This would be an excellent if they would give better service after the sale. I got the truck I wanted and felt good about the service through the purchase, but when I called back the next day to make them aware of a problem with the truck I was brushed off and told he couldn't authorize it to be looked at. You can only tell so much on a short test drive and it wasn't until about 30 miles after sale I realized it pulls to the right. I asked for a check on the front end alignment and well....Here I am now. I expect to be treated like that at second and third tier dealerships not a Ford store. More