Broadway Ford

I’ve always had good service thus far at Bergstrom Ford with my Ford Maverick I purchased there. with my Ford Maverick I purchased there. More

My truck is under warranty and there’s something wrong in the front end. They are replacing lots of parts and trying to get it fixed and being very helpful but it still hasn’t been solved. I feel like the de the front end. They are replacing lots of parts and trying to get it fixed and being very helpful but it still hasn’t been solved. I feel like the dealership is doing everything they can, but Ford just can’t figure out the problem. More

Service Advisor Dee is awesome. Every time. I’d have given a 5 except for my purchase experience with the financial person who did all of the paperwork. Jeff Neuberg? He truly tr Every time. I’d have given a 5 except for my purchase experience with the financial person who did all of the paperwork. Jeff Neuberg? He truly tried to shaft me. I had told him that I had 3 free oil changes left over from Dorsch (a competitor) and Bergstrom. I told him that I trusted his judgment on whether or not the oil/rotate program was in my best interest or not. He told me TO GIVE AWAY THOSE OIL CHANGES and proceeded to sign me up for their program (that uses my own $/Ford points). After thinking about it later, I realized that what he did was NOT in my best interest. But, apparently in his best interest. The next day I returned and told the salesman I wanted to OUT of that program. In short, Jeff got huffy and said to me, “have a good life”. I told him that he just bought himself a poor review. This is the first opportunity I’ve had to review. So here it is. More

They make sure you leave satisfied. They ensure you get what you are looking for in a vehicle! They ensure you get what you are looking for in a vehicle! More

Disappointed this time. I drive 100 miles to this dealer and this time had a recall appt. Got their and they did not have the software to to the upgrade. They should of k I drive 100 miles to this dealer and this time had a recall appt. Got their and they did not have the software to to the upgrade. They should of known this before they set up the appointment and had me drive all that ways and waste the gas at these prices. More

Very prompt on the service required Nichole did a wonderful job on the in and out of the vehicle repair that was needed. wonderful job on the in and out of the vehicle repair that was needed. More

Hannah is the best to work with. She made it so easy for me to get my oil change. She made it so easy for me to get my oil change. More

Salesman went out of his way to find the truck that I liked and help me obtain it liked and help me obtain it More

Always great sales and service experiences. They go above and beyond to get you where you want to be. They go above and beyond to get you where you want to be. More

Is there a 6th star? Because Dennis was fantastic. I'd like to request him again for my next service. Because Dennis was fantastic. I'd like to request him again for my next service. More