Broadway Ford

We have had a rough experience with our new car bought from bergstrom last year. We noted an issue within a few months of owning the vehicle. At our first oil change we brought up the issue and an attem from bergstrom last year. We noted an issue within a few months of owning the vehicle. At our first oil change we brought up the issue and an attempt was tried to fix with no luck. They then had us bring back the vehicle twice stating they had the parts, but when we arrived and waited for hours each time we were sent away with no work complete. The next time they asked us to bring it in they claimed they had the parts and they gave us a loaner so they could work on it. Come to find out they did not have the parts and we were left in the dark for over a week with no update. During this time we were accused by the service tech that we did something to the vehicle that never happened and suggested we file an insurance claim (would have been fraud because nothing happened). They had our vehicle for 27 days before they claimed it was fixed. We received the vehicle back and within one week the same issue was happening. More

Samantha was very cordial and was very responsive and had great follow up. I brought my RV in for service and she made it less stressful as this was something new to me. great follow up. I brought my RV in for service and she made it less stressful as this was something new to me. More

Ritchey was wonderful to work with! Made my buying experience fast and easy! Will definitely go through him and Bergstrom again! Made my buying experience fast and easy! Will definitely go through him and Bergstrom again! More

On time, did what they said they would do, at the cost they said they would. Being able to get a ride is nice as well when Service is happening. they said they would. Being able to get a ride is nice as well when Service is happening. More

Mechanic is super the best I’ve ever had. Service advisor also super. Without these two gentlemen, I would not be a patron. Service advisor also super. Without these two gentlemen, I would not be a patron. More

The dealership was very professional and finished my truck in a very timely matter. Would highly recommend. truck in a very timely matter. Would highly recommend. More

I bought a car and one of the tail light was fog up so I took it in to see if they would fix it.Some guy took pictures and said he would get back to me and never did. So I went back to find out what was go took it in to see if they would fix it.Some guy took pictures and said he would get back to me and never did. So I went back to find out what was going on. They wouldn't fix. More

Very knowledgeable staff, ride home and pick up was timely. Things are expensive but so is everything now. I think you get what you pay for and here you will get what they say they are doing. not so timely. Things are expensive but so is everything now. I think you get what you pay for and here you will get what they say they are doing. not so much other places More

D in the service department is excellent to work with. I highly recommend him. Just ask for D in service. I highly recommend him. Just ask for D in service. More

Always prompt professional service. Dee in service is my goto guy, and he always comes through for me. Dee in service is my goto guy, and he always comes through for me. More