Brogan Cadillac Totowa - Service Center

They no longer provide a loaner car although they did drop me off and picked me up. I needed the head unit replaced for the third time and I thought it should have been done free of charge but I was char drop me off and picked me up. I needed the head unit replaced for the third time and I thought it should have been done free of charge but I was charged $500. One would think that Cadillac would have fixed the problem every time for free especially since the first time it was still under warranty. This should have been done under the lemon law but I don’t have the time nor patience to argue with the dealer/manufacturer on a hopeless cause. Also, when I bought the vehicle (new in 2016), I was promised 2 free complete detailing jobs for free. But this time I was told that the salesman and the manager told the service guy that they had only told me that they would provide 3 detailing jobs and that I would have to pay 50% for the job. It was already done so I didn’t even have a choice to discuss it with them. I know what I was told but I guess it was just a way to close the deal. I guess they didn’t ever intend to honor their agreement because I didn’t have it in writing. If they only agreed to 3, why did they already provide me with 5 free detailing jobs? More

I have been a Brogan customer for many years-30+ years). Tony and Vic have always been our service coordinators. Very helpful and easy to work with. Excellent service. Would recommend this dealership on Tony and Vic have always been our service coordinators. Very helpful and easy to work with. Excellent service. Would recommend this dealership on its service philosophy alone. Always treated me with respect and courtesy. More

Clean, professional, and efficient. They assign an account manager to work with you from the start of the process till the end. They assign an account manager to work with you from the start of the process till the end. More

Excellent service and personnel! I will raccomend to every Cadillac owner, salesmen, service writer and all the mechanics I will raccomend to every Cadillac owner, salesmen, service writer and all the mechanics More

Cracking noise in roof area when starting or turning off vehicle. Happens all the time they could not find problems vehicle. Happens all the time they could not find problems More

I would definitely recommend this dealership. I've dealt with tony and Mike and they are always very helpful. I've dealt with tony and Mike and they are always very helpful. More

Good service as always. Returned looking better than when I brought it in. Highly recommend. Returned looking better than when I brought it in. Highly recommend. More

Had service done. Always good. Very professional and personable and accommodating. Woud recommend if asked. Always good. Very professional and personable and accommodating. Woud recommend if asked. More

It’s always been very serviceable and quick The service personnel are on point , and advisable service personnel are on point , and advisable More

Btigan is a top notch dealership with a fantastic group of profesional folks focused on solving issues and helping you. of profesional folks focused on solving issues and helping you. More