Brooklyn Chrysler Jeep Dodge Ram

Rick Torres did a great job with my car leasing experience. He was patience and helpfull through the whole process while he and Moe helped me with what I wanted in a lease. As of this moment I am v experience. He was patience and helpfull through the whole process while he and Moe helped me with what I wanted in a lease. As of this moment I am very happy. More

Extremely unprofessional experience—avoid this dealership I scheduled a test drive for a 2023 Jeep Grand Cherokee L Altitude with Raphael Santiago. I was genuinely excited, as I felt this was t dealership I scheduled a test drive for a 2023 Jeep Grand Cherokee L Altitude with Raphael Santiago. I was genuinely excited, as I felt this was the right vehicle for me. Prior to making the 2.5-hour commute from Eastern Long Island, I confirmed every detail with Raphael. Per his specific instructions, I submitted a pre-approval application and even added the specific VIN to my insurance policy so I would be ready to drive the car off the lot that day. When I arrived after my long trip, I was told the car had not passed inspection and was unavailable. No one had the courtesy to call or email me to save me the five-hour round-trip commute. To make matters worse, Raphael was nowhere to be found. Instead of an apology, the General Manager immediately began upselling me into a different vehicle that was $25,000 over my specified budget. I was shocked to see a review from another customer, Rob, on April 24th, which describes an eerily similar bait-and-switch experience. It is clear that this is a pattern of behavior for this dealership. Beyond the sales tactics, the environment is incredibly unprofessional; the music in the showroom is turned up so loud that you can barely hear the person sitting across from you. Between the lack of communication, the wasted time, and the pushy sales tactics, I am beyond disappointed. I will never be returning to this dealership and I suggest others look elsewhere. More

*BAIT AND SWITCH AND $5,000 IN ADDED FEES* I called ahead inquiring about a certified pre-owned 2023 Jeep Grand Cherokee Altitude X that was listed on their website. I specifically asked whether the ca ahead inquiring about a certified pre-owned 2023 Jeep Grand Cherokee Altitude X that was listed on their website. I specifically asked whether the car was physically at the dealership or at another location where they store their vehicles, and I was told that it wasn’t on-site but could be brought over immediately. I told them I could be there in 15 minutes and they confirmed the vehicle would be there by then. When I got there, suddenly, the car wasn’t available because it was getting service done at another location. Mind you, I was assured 15 minutes earlier that the car was available and would be there when I arrived. It was a classic bait-and-switch, which showed dishonesty and sketchiness from the start. I then looked at 2 other certified pre-owned Jeep Grand Cherokees that I saw on the website and took one for a test drive. Here is where it gets even worse. After sitting down and asking for a no-nonsense out-the-door price on the 2 other certified pre-owned Jeep Grand Cherokees that I looked at, they came back with a $4,000 certification fee “because they pay to have it certified” and $1,000 in other fees, plus taxes. When you buy a certified pre-owned car, the cost associated with that is incorporated into the price that the car is listed at. But i guess thats only true when you deal with an honest dealership, not this place. $5,000 in added fees once they get you in the door is downright outrageous and unacceptable. How people give this place their business and pay these fees boggles my mind. Do not come here. Do not give them your money. Taking this straight to the AG, DMV, and BBB so these scammers don’t continue ripping people off. More

The ease of the appointment, the drop off, the wait time was let to a minimum was let to a minimum More