I purchased a new 2026 Jeep Cherokee from Teterboro Jeep - steveohbrown
I purchased a new 2026 Jeep Cherokee from Teterboro Jeep Chrysler Dodge Ram, and unfortunately, my experience was disappointing.
After initially walking away from the deal, Sales Manager Tyler contacted me and discussed specific terms over the phone. However, when I returned to the dealership, the offer had changed. This was frustrating and made the purchasing process much more stressful than expected.
Shortly after purchasing the vehicle, my family experienced a serious issue when the Jeep failed to accelerate properly and became stuck in first gear at approximately 540 miles. This created a significant safety concern while driving and resulted in an unexpected service visit for a brand-new vehicle.
I also want to note that after the purchase, my wife attempted to contact our salesperson, Zuly, regarding concerns about the vehicle. Unfortunately, our calls were not returned, leaving us feeling unsupported during an already difficult situation.
I do appreciate the efforts of the service department staff. This is the second Jeep our family has owned, which makes this experience especially disappointing.
I am simply sharing what happened to my family. I believe businesses should value and support loyal customers, especially when serious concerns arise shortly after the purchase of a new vehicle. I hope that our experience encourages improvements in communication, customer service, and follow-up care for future customers.
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