This is the worst dealership in America. Please take
your car elsewhere. I came in to have my catalytic converter changed. Dropped off my vehicle was called 3 days later tho pick it up. When I drove off
your car elsewhere. I came in to have my catalytic converter changed. Dropped off my vehicle was called 3 days later tho pick it up. When I drove off I immediately came back around and informed the same tech that gave me my car that it felt funny on the drive off. I left him the vehicle, went to the restaurant across the street for some lunch. When I returned about 20 mins later he said he checked and all was fine. Fast forward 2 months later im driving on I95 on a family trip when I hear a loud thump, and the vehicle shakes hard (I almost lost control), and begins sounding like a motorcycle. I pull over find a hotel to book for a few days because I'm scared to let my family in the car. Wake up the next morning and take my vehicle to another dealership where I was informed that after changing the catalytic converter they forgot to bolt the muffler back in place so it detached from the setting under the vehicle. Furthermore I had to pay for the repairs out of my pocket because my warranty would not cover technician failure.
Upon notifying Brooklyn cdjr I have yet to recieved any acknowledgment or any apology from management. I recieved a check in the mail only for the work done. No person sy management level ever contacted me
I told the service manager Patrick that I would sue if I wasn't refunded otherwise I would not have even gotten that.
Please take your vehicle elsewhere. I wouldn't let these ppl clean my windows after this experience