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Kings County Chrysler Dodge Jeep Ram - Service Center

Brooklyn, NY

2.6
21 Lifetime Reviews Review Dealership

21 Reviews of Kings County Chrysler Dodge Jeep Ram - Service Center

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February 14, 2021

"This is the worst dealership. They did not do the..."

- Disappointed

This is the worst dealership. They did not do the repairs they charged me for and returned the car late. They told me the repairs were under warranty and then would not provide a loaner. In the end they said the repairs were not under warranty and i had to pay full the full repair bill to get my car back. 2 days later the car has exactly the same problem. Stay away from this dealership.

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Recommend Dealer
No
Employees Worked With
January 03, 2021

"This is the worst dealership going they lease you a car..."

- Sunflower

This is the worst dealership going they lease you a car and then don’t respond you can’t get in touch with the service dept. They just don’t care once they get your money screw you

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No
December 07, 2020

"This is the worst dealership in America. Please take..."

- TertiusGeorge

This is the worst dealership in America. Please take your car elsewhere. I came in to have my catalytic converter changed. Dropped off my vehicle was called 3 days later tho pick it up. When I drove off I immediately came back around and informed the same tech that gave me my car that it felt funny on the drive off. I left him the vehicle, went to the restaurant across the street for some lunch. When I returned about 20 mins later he said he checked and all was fine. Fast forward 2 months later im driving on I95 on a family trip when I hear a loud thump, and the vehicle shakes hard (I almost lost control), and begins sounding like a motorcycle. I pull over find a hotel to book for a few days because I'm scared to let my family in the car. Wake up the next morning and take my vehicle to another dealership where I was informed that after changing the catalytic converter they forgot to bolt the muffler back in place so it detached from the setting under the vehicle. Furthermore I had to pay for the repairs out of my pocket because my warranty would not cover technician failure. Upon notifying Brooklyn cdjr I have yet to recieved any acknowledgment or any apology from management. I recieved a check in the mail only for the work done. No person sy management level ever contacted me I told the service manager Patrick that I would sue if I wasn't refunded otherwise I would not have even gotten that. Please take your vehicle elsewhere. I wouldn't let these ppl clean my windows after this experience

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Recommend Dealer
No
Employees Worked With
Patrick
July 16, 2020

"customer Satisfaction"

- laroc11laroc11

Very impressed with the diligence and professionalism displayed by your employee MR. Farhan Tariq. he is great for your organization.(Great find)., keep up the good work.

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Recommend Dealer
Yes
Employees Worked With
several , but names unknown at present. the employee mentioned was made known to me because i could not remember his name
May 11, 2020

"Efficiency, Quality, friendliness & Professionalism "

- douglasbeaty

Eric (Williams & Sheriff) have be consistent to this day. Attentive to my needs, assisting me to make sound decisions in purchasing and maintaining my vehicle

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Yes
Employees Worked With
March 09, 2020

"Chrysler sucks"

- sinistaiz

I'm just tired of dealing with Chrysler dealerships period. They are all crooked. I suggest people not buy Chrysler, Jeep, Vehicles until Chrysler takes a long look at the service being provided by there dealerships. I've been to about 4 dealerships and it's the same crooked nonsense. Manhattan Jeep Chrysler being heads and tails above the rest when it comes to shady dealings. I regret ever buying a Jeep and just can't get rid of it fast enough. From day one of owning a Jeep with a lifetime extended warranty. I've nothing but problems from the dealerships. The first day I took in my jeep for a oil change and was charge 200 dollars. Yes' you read that right 200 dollars for a oil change. I complain about the price and even wrote a letter to Chrysler. Magically the price went down to 60 bucks. Next I was told my Transmission had filings and that it needed to be replaced the car was only six months old at the time and they wanted to charge me 2000 bucks and said the warranty wouldn't cover it. Yea I didn't fall for that, I took the car to my regular mechanic to see what was the problem and he laughed, there wasn't a thing wrong with the transmission it was brand new. I decided to look for a new dealership in the mean while I had a problem with car not starting or shutting off of course Manhattan Jeep decide to try to sell me a new battery when the car was once again less the 7 months old surprise surprise. Turn out it was a lose connection with battery terminal, somebody failed to tighten the battery terminal and it came lose also they didn't put back two of the hoses which made the car idle extremely hard and it had lost power. Simple fix I retighten all the connection and car worked fine. I went to Brooklyn jeep because of a recommendation from my brother. And up until a month ago things were ok until I needed my blend door for my heating and so the fun begins they made a simple 30 min fix take nearly 3 weeks. Each time they said it was fixed I would come and the car wasn't even put back together properly the center console was very loose they failed to protect my interior so their was grease all over my head liner and seats and I have a cream interior so yea job was horrible and I couldn't even get a loner car from them while all this was happening. They also vented all the heat through my center console which made extremely hot. You couldn't even touch it. They decided to change the entire box instead of just changing the blend door motor. After going back and forth for nearly 3 weeks to get this simple fix. I've decided I'll most likely sell my Jeep and pick up something from some other dealership after I do some research I'm just tired of the nonsense and the horrible work done by these so called experts.

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Recommend Dealer
No
Employees Worked With
February 12, 2020

"Do NOT take your car here for repair. The service center..."

- DerekJ4545

Do NOT take your car here for repair. The service center does not provide “service”. The advisors are usually nice, but I have never dealt with a group of mechanics that don’t actually fix what’s wrong with your vehicle until I went to this place. The mechanics diagnosed my vehicle, told me what they believed was wrong, and told me how much it would be to fix it. I pay them over $2400, go and pick it up and can’t even drive my car off the block. They then told me they had to keep it and it would be an additional $785 for engine work. The car STILL doesn’t drive after paying them over $3,200 in total. Save yourself the frustration and don’t even deal with them.

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Recommend Dealer
No
Employees Worked With
June 02, 2019

"Recall on 2019 pasifica Touring L miles 147"

- Joey Brooklyn

Needed to take care of a Recall on a 2019 Chrysler Touring L with 147 miles on it that i took from a different dealer in LI N.Y. I called Friday and Spoke to Mr Eric Williams who made an appointment for Sunday 4 Pm. I got there and Eric was ready for me all smiles. I was taken in right away and was offered coffee and danish and a quiet place to wait. any other questions I had on the car were checked out and addressed right away. I was thanked for coming in and was treated like a king. Really a great crew and boss they have there. The problem was found at this location and they found the solution and now all Chrysler vans are getting this fix. Eric Williams is a really special person who makes sure I was comfortable and taken care of ASAP he is amazing and all with a real smile. Thanks saul Kohnfeil......

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob Castro
April 25, 2019

"HORRIBLE SERVICE AND UNNECESSARY REPAIR"

- ziggy

HORRIBLE SERVICE. EVERY TIME I TAKE MY CAR IN THEY KEEP MY CAR FOR 5 DAYS AND DO NO WORK UNTIL THE END OF THE WEEK. THEY NEVER KEEP YOU UPDATED AND INFORMED ON YOUR VEHICLE, YOU CONSTANTLY HAVE TO CONTACT THEM FOR PROGRESS REPORT. IF YOU DON'T CALL THEM TO GET INFORMATION THEY DON'T DO ANY WORK. THEY DO A LOT OF APOLOGIZING OVER PHONE. THEY TELL ME CAR WON'T BE READY TILL MONDAY BECAUSE THERE CLOSED ON FRIDAY AND DO NO SERVICE OVER WEEKEND. MY CAR IS HELD HOSTAGE BECAUSE ACCORDING TO THEM ONE OF THE REPAIRS IS TO HAVE A RADIATOR HOSE REPLACED AND MY CAR WON'T PASS INSPECTION DUE TO ALL KINDS OF CODES COMING UP. SERVICE MAN TELLS ME THAT ALL THAT TAKES TIME BECAUSE THE RADIATOR HAS TO BE FLUSHED AND DRAINED. INITIALLY HE TOLD ME THAT THIS WAS SOMETHING THAT I WOULD HAVE TO PAY FOR WHEN I TOOK THE CAR IN AND THAT IT WAS HIGHLY RECOMMENDED AT WHICH POINT I DECLINED. NOW ITS PART OF THE EXCUSE WHY I CAN'T TAKE MY CAR. LAST TIME I WAS THERE WITH MY PREVIOUS VEHICLE FOR REPAIRS THEY TOLD ME THAT I NEEDED TO REPLACE MY BRAKES AND A ROTOR AND IT WOULD COST OVER $1000.00, I KNEW IT WAS A LIE BECAUSE I HAD HAD THE BRAKES AND ROTORS REPLACES 4 MONTHS EARLIER. I IMMEDIATELY TOOK IT TO MAVIS BRAKES. THEY INSPECTED THE CAR AND TOLD ME THERE WAS NOTHING WRONG WITH BRAKES AND ROTORS, THE MAN AT MAVIS SAID THAT HE GETS A LOT OF COMPLAINTS FROM CUSTOMER WITH SIMILAR ISSUES. THAT BROOKLYN CHRYSLER WANTS TO DO UNNECESSARY REPAIRS TO MAKE MONEY OFF CUSTOMERS. MY NEXT STEP IS TO CONTACT THEIR CORPORATE HEADQUARTERS AND NOTIFY THEM OF MY COMPLAINT. BROOKLYN CHRYSLER IS JUST A RIPE OFF. THEY CARE NOTHING ABOUT THEIR CUSTOMERS ONLY ABOUT MAKING MONEY OFF OF YOU.

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Recommend Dealer
No
Employees Worked With
Other Employees : SERVICE MANAGER
February 27, 2019

"They beat all prices "

- Ram

I have just signed my second contract with Chrysler/Jeep/Dodge for another 3-year lease and the dealership should thank there service director,Daniel Wallace, for my loyalty to them. He has made everything easy and simple over the last few years when it comes to maintenance/service on my vehicle. I know other dealerships have long waits for customers to bring their cars in for maintenance, but Daniel has never wasted my time or money during any of my visits to the shop. He alone is the reason I have re-signed with them and feel stress free with thoughts of future maintenance visits.

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Recommend Dealer
Yes
Employees Worked With
Daniel Wallace
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