Kings County Chrysler Dodge Jeep Ram - Service Center

This place is abosolutely terrible. Their mechanics are utterly incompetent. They misdiagnosed my car and overcharged me $4,500 to replace a clutch that didn't require replacement. Thei Their mechanics are utterly incompetent. They misdiagnosed my car and overcharged me $4,500 to replace a clutch that didn't require replacement. Their mechanic knowingly returned a car with defective repairs. instead of properly realigning the transmission, they caught two wiring harnesses between the transmission and the engine which resulted in mechanic only being able to install 2 of the 5 bolts needed to secure the transmission. 1 of those 2 bolts was cross threaded causing permanent damage. Instead of trying to figure out why they couldn't get the mounting brackets to align they just retuned the car saying it was complete. The clutch hose blew less than 200 miles later and when I took it back to them they charged to replace the hose that should have been replaced in the first place. I had no choice but to pay together my car back. By the time I got it back, every single warning light/alert light on the dash consul was lit, the battery was dead and the drive was driving horribly once I replaced the battery due to the wire harnesses being crushed. When I took it to a real mechanic to have it fixed he couldn't believe how badly the work was performed and also confirmed that the original repair that I was extorted for was unnecessary. I have been trying for weeks to get the issue resolved but the Owner, Chris Erato, just keeps dodging calls and ignoring emails. This is the worst place I have ever dealt with. Incompetent, unprofessional and and criminal. You're better off driving your vehicle off a cliff than bringing it here. More

They charge you for things that they don’t do Ridiculous and when you call them about they completely lie Ridiculous and when you call them about they completely lie More

I went into This dealership to get my Jeep fixed. Yes they provided me all the information of what needed to be fixed on my vehicle. However, they tried to get me to spend more money. They are horrible t they provided me all the information of what needed to be fixed on my vehicle. However, they tried to get me to spend more money. They are horrible their communication service is terrible. They should not even be able to use the phones. They gave me 100 different stories about my vehicle in order for me to spend more money. They are holding my vehicle hostage and will not give it back to me until I comply with their wants. Every time I call them there different ppl return my phone call with different stories. This dealership is horrible don’t go there. The drive to a different dealership is worth it. Trust me!!! Once I get my car back this dealership can burn down cuz they don’t do a good job at all. More

Do not take your vehicle here. Absolutely the rudest customer service. Had an encounter yesterday 10/27/21 with Patrick who works in the service department. This guy don't like you to ask him questions customer service. Had an encounter yesterday 10/27/21 with Patrick who works in the service department. This guy don't like you to ask him questions about your vehicle and when I insist on getting my answers, this guy response to me was "xxxxx come and get your vehicle we will not be working on it. This guy think he owns Brooklyn Chrysler Dodge and he can speak to the customers as he see fit. I can bet I'm not the first customer he has done this to and he should not be out front dealing with customers. I was warned about this place but I like to give everyone the benefit of the doubt and I was wrong. This dealership will never get a dollar from me. More

Worst choice for repairs, they don't return calls, they don't explain why you need the repairs' they jack up services telling you that you need more than what you came for. told me two different diagnostic don't explain why you need the repairs' they jack up services telling you that you need more than what you came for. told me two different diagnostics had to be run to determine issues with the car. ask to speak to anyone, you are then told to leave a message they will get back to you and they never do. DO NOT TAKE YOUR VEHICLE HERE. you can't even rate the people you worked with because this list is outdated More

Do not take your care here. Absolutely the rudest customer service. Had an appointment they tell me the car will be looked at in a week or 2 and when I tried asking why the advisor hung up the phone. customer service. Had an appointment they tell me the car will be looked at in a week or 2 and when I tried asking why the advisor hung up the phone. A minute later the rep called me and said they are refusing to service the vehicle because I asked a simple question. More

Not sure how Elaine is holding her position here at Brooklyn Chrysler. She is nothing but rude and unprofessional. She should have been fired yesterday. Brooklyn Chrysler. She is nothing but rude and unprofessional. She should have been fired yesterday. More