Brown-Daub Kia

I purchased a used car from this dealer. I was trading in a car with a high payment and some equity trying to eliminate the payment. The salesman was very helpful and found me just what I wanted. The ve in a car with a high payment and some equity trying to eliminate the payment. The salesman was very helpful and found me just what I wanted. The vehicle I purchased was missing a gas tank door and that was to be replaced along with some other issues. I had to make several trips to get the other issues taken care of and I still haven't gotten the gas tank door replaced. I purchased the car in November. It is now January. I have contacted the salesman several times and have been told to be patient. I called a sales manager and he told me all I had to do was call service and schedule it. I have called service 3 times to leave a message and still haven't heard back. Also, I was sent a thank you card asking me to write a review. Still waiting. More

As ae mentioned previously, I heard all the commercials and ads how any credit will do, no down payment and the kicker....up to 8600 more than your trade. So we too drove down there, an hour, after being v and ads how any credit will do, no down payment and the kicker....up to 8600 more than your trade. So we too drove down there, an hour, after being very clear as to our situation and Tierney assured us we could be helped. We get there, and staff was friendly, just not fully truthful over phone, but our rep...forgot his name, was honest and said they could not help. The 8600 was only for good credit customers. So unless you have good credit or own your trade outright, DO NOT go here!!! More

When I walked in the dealership door I felt like i had stepped into a "B" Grade movie set. There I was, back in the 1970s! Lots of people bustling around, lots of balloons, plenty of salesmen all on the stepped into a "B" Grade movie set. There I was, back in the 1970s! Lots of people bustling around, lots of balloons, plenty of salesmen all on the phone or writing down figures. Stood around for a few moments to get my bearings and then went up to the receptionist. I thought she was going to give me a number and wait to have my name called over an intercom, just like at a meat counter in a supermarket. I had entered this joint to get a price estimate for a 2012 Optima. I had already looked out in the dealer lot and did not see what I was looking for. What I DID see was ridiculous mark-ups of thousands of dollars for lifetime engine warranties and regional sales markups. Before I could get a price out of the salesman who eventually took me to a small semi-private cubicle, we had to go back out to the lot to look at the cars again. Again I told the salesman that the car I was looking for was not in the lot. After looking again at all the cars, yes, we determined there were no cars that met my description-BUT there WAS a car that met my requirements if I could pay for the additional $2,000 technology package. We went back in the office and the salesman left me to go talk to his sales manager. He came back in about five minutes and then told me he had to leave again as all the sales force had to report to the managers area. After 7-10 minutes, all the salesmen proceeded to do a dance on the floor. A few minutes later the saleman came back and wanted to know what my credit score was. I gave him an approximate number and he left again to talk to his sales mananger again. When he came back the salesman (I never did get his name) wrote some information on a manila folder and left again. Then a 'Sales Manager" came over and asked if we could make a deal. I told him that I still had no price for a car yet. He told me that Saturday was his busiest day, he didn't have exactly what I wanted, and that if he called other dealers on such a busy day they would hang up the phone. He said he would call me on Monday (Today is Wednesday)and no call yet. Bottom line with this dealership: if you want to be hustled like it was 1978 in the disco era, please go and get ripped off by Tom Ring's hacks. And by the way- "YOU WON'T SEE ME IN A BROWN-DAUB KIA! More

As I read over the other reviews on this page I wonder..."was I at the same place?"... I called first because I did not want to waste my time or anyone elses(let alone gas money that I cannot affor wonder..."was I at the same place?"... I called first because I did not want to waste my time or anyone elses(let alone gas money that I cannot afford).. I hear the commercials on the radio all the time about helping people with bad credit. "Fight for the People" so I figured this was the place to go since I needed a car and have poor credit. The women on the phone (very pleasant) assured me that I could be helped. "We deal with 40 different banks which sets us apart from other dealerships who deal with a handful"... I explain I have no money down (but with the advertised 10,000x more than kelly blue book for your trade regardless of year, make, mileage, condition), I can only afford a very low monthly payment and my credit is BAD... I am assured that I could be helped... I take the 40 MINUTE drive to Easton with paystubs, drivers license, proof of residency and my trade in. Well I waited longer for the receptionist to help me than I did for Ron to tell me I could not be helped unless I could come up with a $1500 downpayment. I have had other car loans in the past (with my bad credit) and never have I been in and out of a dealership so fast. He figured out my monthly income, had me sign for a credit report and in a minute was back to tell me NO. ???? Didn't even consider my trade in (which I always thought was a downpayment) and although I know a 559 credit score is bad... Didn't think it was that HORRIBLE... Spent the 40 minute drive home thinking WHAT JUST HAPPENED???? Terrible experience in all. More

I don't think I have ever written a negative review before but I think this time is deserving. I searched on line one evening and was contacted to make an appointment. We made a 9:15 A.M. appointment k before but I think this time is deserving. I searched on line one evening and was contacted to make an appointment. We made a 9:15 A.M. appointment knowing I had to leave by 1:00. Thinking this would be enough time to look at few cars and check out my options. Outside of my salesman taking personal phone calls we did find a car that I was interested in.My assumption was he was more worried about getting his car off the streets of Allentown then selling me a car. Then came Mike. We discussed my options and what I wanted. He suggested upgrading my car and we could work out a deal. I made both Mike and Juan aware of my time frame. It was taking some time and I suggested going home and changing for work and coming back. Mike adamantly said the check writers are here now. The time went on, it was now 1:15 and I was told another half an hour. I told them I have to go. So I agreed to come back the next day but was told they will be closing early,only to find out they ended up staying open late after all. When I got home there was a follow up call on my answering machine to see how my appointment went. On my way to work I returned her phone call and told her I did not buy a car but was still interested. I asked her to find out if Mike was willing to honor the same deal when I came back. She checked with him and it would be honored. So we made another appointment under those conditions. I made a follow up phone before leaving work to see if everything was still fine. I was told everything was in my folder and ready to go. Mind you I am making all the follow up phone calls. When I got to the dealership I am told the car is sold. I told Juan this is just what I did not want to happen. So now I am back to Mike. He tells me it is my fault because of the way I left and did not make a deposit. Two things, the way I left was something I was telling them for over an hour and secondly neither Mike or Juan asked for a deposit. So Mike was generous enough to tell me I could have the same deal if I upgraded again. That is now two upgrades. If they would have just said the first time we can't work out a deal or when they knew I was coming back that they were honest and said the car wasn't there. Honesty and integrity? More