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Brown-Daub Kia - Service Center

Easton, PA

4.7
1,351 Reviews
Call Service Center (610) 810-3535

1,351 Reviews of Brown-Daub Kia - Service Center

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March 16, 2024

Brown Daub Kia always takes care of me, whether it is sales or service, I always have a great experience! More

by HDelong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Bickerstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Voorhees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Brown-Daub Kia responded

Thanks for sharing about your experience with Brown-Daub Kia. We appreciate your business and hope to see you again soon!

Helpful
March 10, 2024

Attentive and great customer service. Can always get an appointment when I call so I don’t have to wait too long. More

by AMYSURA
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Brown-Daub Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Brown-Daub Kia!

Helpful
March 09, 2024

They performed A recall on my Kia optima. The Dealership was okay. Would use again if needed. More

by jessrussell68
Recommend Dealer
Yes
Employees Worked With
Don't know name.
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Mar 11, 2024 -

Brown-Daub Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Brown-Daub Kia, Jess, we look forward to having you as a valued customer for many years to come!

Helpful
March 05, 2024

The person helping was very rude from the moment we walked in. Every interaction was very difficult. More

by Smylpls
Recommend Dealer
Yes
Employees Worked With
Did not get his name
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Mar 05, 2024 -

Brown-Daub Kia responded

I am very sorry to hear that, we pride ourselves to treat everyone with respect. Can you please give me a call when it is convenient ? Thanks again !! Steve Parr at 610-829-3009

Mar 06, 2024 -

Smylpls responded

As an update I spoke with Steve Parr at the dealership and he was very understanding and was a pleasure to deal with. Steve knew who I dealt with and advised that unrelated to this situation is no longer at the service center since end of last month. I am sure we will be back at some point. Thank you, Steve!

Helpful
March 04, 2024

Courteous and respectful of me and my needs. Addressed the software recall issue, and wished my car. Thank you! More

by Jim
Recommend Dealer
Yes
Employees Worked With
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Morris
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Mar 05, 2024 -

Brown-Daub Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jim, and we are thrilled that you found your experience with us here at Brown-Daub Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 01, 2024

Shawn, went above for me, when I bought my Kia Sportage. Friendly, knowledgeable. Would highly recommend Shawn. More

by mom6pack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Parr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Olson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Brown-Daub Kia responded

Thank you for your kind words for Shawn and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Brown-Daub Kia.

Helpful
March 01, 2024

Visited on 28th Feb 2024. It was attended on time and was done as expected. It was 1st Oil change service at dealership and 1st ever Kia Service experience. Thank you Team Ki More

by rajivbpandya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle Waldenmayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Parr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Tech worked on my Kia
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Mar 01, 2024 -

Brown-Daub Kia responded

Thank you for choosing Brown-Daub Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
February 28, 2024

Wonderful service representative and was to replace the battery in a few hours. I told them I believe it was the battery going since it had trouble starting, Edward called me, and explained the battery wa More

by James 2421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Brown-Daub Kia responded

Thank you so much for your excellent review, James! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Brown-Daub Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
February 21, 2024

I brought 2 cars in for the Kia security recall. One car was upgraded washed and given a curtesy inspection while the other car just got the upgrade no wash or check. Just sayin'. More

by CNJOSACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Brown-Daub Kia responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Helpful
February 13, 2024

Stephanie was my service advisor. She never communicated with me at all. My vehicle was in for 3 months for a new transmission. Took 8 weeks before parts were even ordered. Vehicle i More

by mattsweitzer1985
Recommend Dealer
No
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Feb 14, 2024 -

Brown-Daub Kia responded

Matt, We're sorry that you didn't have a completely satisfying visit. I am sorry the loaner car had a problem and the size was not the same size of the car you have currently. We do not have enough loaners to give the customers that purchase their vehicles from us sometimes. Most dealerships have visiting customers rent cars and have them submit the rental bill to the manufacture and they have to wait to get reimbursed. We appreciate your business , but some times we are waiting on the manufacture for the approval to order or get the parts needed to repair the vehicle. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Steve Parr General Manager/Vice President 610.829.3009

Helpful
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