Brown Honda

Let me say first that I'm a longtime customer of the Brown family of dealerships, as is my entire family. Have been for years. As for Southwest Honda, if I could give this place less than one star, I wo Brown family of dealerships, as is my entire family. Have been for years. As for Southwest Honda, if I could give this place less than one star, I would. I bought a used vehicle and it was represented to me that all the safety checks on the car had been done and that it was in good condition and safe. After I drove it home, I realized that if you were on a rough road, it almost felt like the wheels were going to fall off. I took it back and had them look it over in the service department. My car sat there all day. When I called to check on it, I was told that everyone in the service department had driven it (burning a 1/4 tank of my gas) and that it was fine and that they had done nothing to it and they were not going to, I could come get it. The service manager was a jerk about giving me a car to drive while they had it and also was condescending about my complaints about the car. He basically treated me like I was an idiot. After taking it to a tire shop and another dealership that specialized in the make of the car, I found out that the car had a set of mismatched tires (different treads) and that they are so worn that they are unsafe. Honda refuses to replace the tires. There is no way they could have missed the shape these tires were in...they were just too cheap to replace them before they put it on the lot. It might cut into their profit. They also have neglected to give me the extra key I was promised when I bought the car. The car also needed maintenance that they never did and now I'm stuck having to pay for it because they represented to me that all the maintenance had been done. I have spent hours on the phone arguing with people who have been nothing but first class jerks, the service manager being the biggest one. If you shop at Southwest Honda, you will get a smile and a friendly face until you give them your money. Once they have that, you will be treated horrendously. All I have been given is the run-around. These people know absolutely nothing about customer service. Take your business somewhere else. If you buy from these guys, you'll be sorry. More

I had a great experiance shopping for, and purchasing, a I had a great experiance shopping for, and purchasing, a new 2010 Honda Civic at SW Honda! Mr. Josh Case determined just exactly what my n I had a great experiance shopping for, and purchasing, a new 2010 Honda Civic at SW Honda! Mr. Josh Case determined just exactly what my needs, concerns and wants were, then he didn't rest untill he found a way for SW Honda to meet them. He consulted with Mike Lemmons and invited his ideas and i felt that they both were concerned with understanding and meeting my needs. They took my purchasing problems/issues and made them their own. They were open and made me feel our negotiations were always safe. Desiree's smile and demeanor is so nice..., and always welcoming. Her presence was a pleasure. Denna, quickly go to know me and my particular personal circumstances, as they related to my financing needs. I felt like i could trust her as she educated me about of all the details I would need to know about financing a car with American Honda Financial. I'm a satisfied repeat customer from 2 previous purchases over the last 15 years. 2010 was the best yet! The personel are what makes it so great for me. Thanks, Bill Gilmore More